Heatcare South Boiler Service Reviews 

252
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptionally high quality of reliable service provided for various home heating needs. Customers frequently highlight the extremely thorough, knowledgeable, and professional approach applied consistently during routine boiler maintenance, critical gas safety checks, and necessary household repairs. People also deeply appreciate the dependable punctuality, noting that scheduled appointments are always honored promptly and handled efficiently, even when booked at very short notice. Consumers are equally impressed by the consistently polite and friendly demeanor of the staff, often mentioning that they ensure the working environment is left completely tidy and clean.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and professional boiler maintenance... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, showing strong appreciation for prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul is great and I would definitely recommend him having used him for a couple of years now. Booking is easy, communication leading up to the appointment is just right and he comes when he says he w... See more

Rated 5 out of 5 stars

Paul had serviced my boiler and fixed some issues at my last house and so when I needed my new boiler serviced at my new house, I had no hesitation asking Paul. He fixed a couple of issues with some r... See more

Rated 5 out of 5 stars

We've had our annual boiler service from Paul. The texts to estimate arrival time are very helpful. Paul is friendly, and did a thorough job.


Company details

  1. Heating Contractor
  2. Gas Installation Service

Written by the company

Our lead engineer Paul has over 30 years trade experience and set up Heat Care South Boiler Service back in 2001. Paul is a manufacturer trained engineer who specialises in the service and repair of gas boilers. Paul also undertakes Landlords gas certificates. Most boilers are still serviceable, Paul carries spare parts for Worcester, Vaillant, Glow Worm, Ideal, Baxi and Potterton even some of the older obsolete parts. Although not coming round to sell you a new boiler Paul can advise on the latest A rated high efficiency boilers if your existing boiler is to old or unsafe to economically keep servicing or repairing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

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4.9

All reviews

(252)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Paul once again did a great job

Paul once again did a great job, stripping out and cleaning our 12 year old boiler. Turned up on time, got straight onto the job and finished promptly. Highly recommended.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great Job

Paul the engineer is very polite,empathetic and very competent and professional in the way he dose his work. I have trusted him doi g plumbing in my house for over years. He is consistently good in what he dose..
I will always use heath care south for my heating works.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient service

Organising an appointment was easy, and they kept in touch as the date grew nearer with clear communication. On the day, Paul was friendly and efficient, and completed the job to a high standard.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve used Heatcare South for a number…

I’ve used Heatcare South for a number of years and always had a very positive experience. It is easy to book a slot, I get notified on the day with an approximate ETA, and Paul always does a great job. Would highly recommend.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Heatcare south are brilliant

Heatcare south are brilliant! From quick communications, to proving a good service when it comes to a boiler service and landlord gas safety to coming out speedily when a repair is needed. Could not recommend them enough.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

What a Find!

Our old boiler broke down last night- no heating or hot water. Found Paul on Google and so pleased I did. Lovely guy, came round first thing. Luckily he was able to tackle an old Ideal boiler which needed a new fan. And luckier still, Paul had one tucked away in his van. Saved the day! Would highly recommend him.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I can only echo what many reviewers have said in that the service from Heatcare South, and service engineer Paul in particular, was first class. Our Vaillant boiler is 10 years old and had been serviced annually, or so I thought, by the person who installed it. Paul quickly identified that a strip down service and replacement of a graphite seal, as recommended by Vaillant every 5 years, had never been carried out. As a result there was heat damage inside the casing which could easily have led ultimately to release of carbon monoxide. I'm so pleased that the original engineer was unavailable this year and that I found Paul on the internet. Communication before and after arrival was excellent. Paul was extremely helpful whilst here and clearly very knowledgeable. I wouldn't hesitate to recommend his services to anyone looking for a boiler service engineer.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Timely response to the call

Timely response to the call. Quickly identified the problem with the boiler. Carried the spare part and was able to rectify the issue on the same call.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service from an Experienced Engineer

I must commend Paul the engineer who visited my home this morning to fix my malfunctioning boiler for his exceptional knowledge and expertise. Not only was he able to accurately diagnose the issue with my boiler, but he also effectively repaired it in a timely manner. His attention to detail and problem-solving skills were truly impressive, and I felt confident that my boiler was in capable hands throughout the entire repair process.
Paul's professionalism and dedication to his work were evident from the moment he arrived at my home. He conducted himself with a sense of professionalism and courtesy, taking the time to explain the repairs he was making and answering any questions I had about the process. His clear communication and ability to convey technical information in an understandable manner further demonstrated his expertise in the field. I was truly impressed by his commitment to ensuring that the job was done correctly and that my boiler was functioning at the level I expected before he left.
I am grateful for his expertise and for the peace of mind that he has provided me with a functioning boiler. I would not hesitate to recommend him to anyone in need of a skilled and reliable engineer for their faulty boiler systems.

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and Professional Service

Paul was excellent- I was needing a good few new parts and upgrades on my combi boiler, and Paul was able to get everything done in one day over a couple hours . The convenience of having this done so swiftly was greatly appreciated. Very professional and I will without a doubt be using Heatcare South Boiler Service in the future again. Communication was excellent as well. Prompt replies with all information needed . Highly recommended

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Very thorough and helpful

Very thorough, great care with installation, came out just before xmas, and very careful to check about potential additional work and whether it was truly needed or not (it wasn’t, saving me £££s). No problems with boiler so far after many months of use, and excellent and approachable customer service for help and advice.

December 21, 2023
Unprompted review

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