Heatcare South Boiler Service Reviews 

252
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptionally high quality of reliable service provided for various home heating needs. Customers frequently highlight the extremely thorough, knowledgeable, and professional approach applied consistently during routine boiler maintenance, critical gas safety checks, and necessary household repairs. People also deeply appreciate the dependable punctuality, noting that scheduled appointments are always honored promptly and handled efficiently, even when booked at very short notice. Consumers are equally impressed by the consistently polite and friendly demeanor of the staff, often mentioning that they ensure the working environment is left completely tidy and clean.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and professional boiler maintenance... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, showing strong appreciation for prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul is great and I would definitely recommend him having used him for a couple of years now. Booking is easy, communication leading up to the appointment is just right and he comes when he says he w... See more

Rated 5 out of 5 stars

Paul had serviced my boiler and fixed some issues at my last house and so when I needed my new boiler serviced at my new house, I had no hesitation asking Paul. He fixed a couple of issues with some r... See more

Rated 5 out of 5 stars

We've had our annual boiler service from Paul. The texts to estimate arrival time are very helpful. Paul is friendly, and did a thorough job.


Company details

  1. Heating Contractor
  2. Gas Installation Service

Written by the company

Our lead engineer Paul has over 30 years trade experience and set up Heat Care South Boiler Service back in 2001. Paul is a manufacturer trained engineer who specialises in the service and repair of gas boilers. Paul also undertakes Landlords gas certificates. Most boilers are still serviceable, Paul carries spare parts for Worcester, Vaillant, Glow Worm, Ideal, Baxi and Potterton even some of the older obsolete parts. Although not coming round to sell you a new boiler Paul can advise on the latest A rated high efficiency boilers if your existing boiler is to old or unsafe to economically keep servicing or repairing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(252)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gas boiler replacement

These guys replaced my gas boiler. A very speedy, professional and friendly service. I always use them for my annual service and they're always reliable and trustworthy.

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

What great service!

Our new boiler was installed by Heatcare South 6 years ago and since then Paul has come each year to service it. We receive a reminder each year that the service is due, we arrange a date and we are always pleased to see Paul who is a pleasure to deal with. We would recommend Heatcare South to anyone planning to have a new boiler installed or to have their current boiler serviced. Heatcare South every time for us!

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

Boiler replacement

We have been using Heatcare South for many years to service our boiler, which has finally come to the end of its life. Paul organised the replacement of the boiler and pump etc including a full system flush. The work was carried out very efficiently by Ben with all rubbish cleared and the system fully tested and running in a couple of days. I would highly recommend this company and have already booked a service for the new boiler next year.

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

First class service...

Was recommended Heatcare South by a neighbour of mine when our old boiler had been condemned by the gas board. Paul came round had the parts on his fan and fixed the issue when I had been told the parts were obsolete. A life saver would definitely use again.

May 10, 2024
Unprompted review
Rated 2 out of 5 stars

Additional costs could have been avoided

Called Heat Care South to fix our old boiler which had stopped working. After a few hours and a cost of £400, the boiler was again working. We were offered to replace a couple of parts that were damaged. We assumed that after having worked on our boiler, Paul would know the work required to replace the parts and went ahead. That was a big mistake! He came back and after some time and several calls to the manufacturer, we were told that he could not replace the parts as it would involve removing other parts to have access to the broken parts; however, we were charged another £156. For someone with 40 years’ experience and having already worked on our boiler a few weeks before, this additional cost could have been avoided. We are not happy at all!

May 21, 2024
Unprompted review
Heatcare South Boiler Service logo

Reply from Heatcare South Boiler Service

Hello Ann further to your review.

On the initial visit I explained to your husband who was at the property that the boiler was a 19 year old combi boiler with numerous signs of leaks and corrosion and that any attempt to repair can cause further issues.

I advised it was probably best to replace the boiler at that age but if he wished I could attempt repair.

I did manage to get the boiler working but the boiler required burner heat pads as yours where spilt.

On the second visit the front pad was installed the rear pad could not be installed due to not being enough access without removing the heat exchanger which would have resulted in further labour charges and potentially further issues. At this point your husband declined further works.

I would like to take this opportunity to apologise but as explained to your husband who was at the property prior to the initial works attempting to repair old boilers can be problematic.

Further to receiving your feedback I have now introduced a written customer works disclaimer for all customers with boilers over 15 years old which explains the potential financial implications of attempting maintenance works with no guarantees on older appliances.

This should avoid any further confusion for our customers.

Rated 5 out of 5 stars

One in a million!

Paul has been servicing my boiler for twenty years. Couldn’t manage without him. Totally trustworthy and a brilliant engineer!

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great service …

Great service from Hollie in the office who responded to my enqiry and kept me updated on my appointment. Paul came out and serviced my 15yr old boiler. It was leaking CO and he showed me the readings. He was able to repair whilst out and did a tidy and efficient job. Would recommend and use services again.

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

A true professional at work

I have a tenant who is difficult to track down, Paul stayed with it and following a need to place the boiler again coordinated the install. Very satisfying
to believe you can leave the job in the hands of a true professional.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy, reliable professional

For my annual boiler service I use Paul at Heatcare South. He is easy to book an appointment with and comes when you expect him to. He has reliably serviced my boiler for a number of years and I have found him to be trustworthy and good value.

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Professional, Friendly Service

Heatcare provided a seamless service, from efficient booking to post-service customer care. Paul, who serviced the boiler, was punctual, knowledgeable and polite. I'm very pleased with the service and I'll use Heatcare from now on. Highly recommended.

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and responsive

Paul is responsive, helpful and reliable. He has helped me with my boiler a few times in the last few years finding the issue quickly and resolving it on the same day. I've been going to Paul for nearly 6 years now and he's never let me down.

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, booked for a yearly service. Booking was straight forward, service carried out efficiently. We will 100% be using Paul again and would highly recommend anyone else to use Paul at Heatcare South.

January 22, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look