Simon Archer Ltd Reviews 

250
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly, and efficient manner in which engineers handle routine boiler services and unexpected plumbing repairs. Reviewers often note that staff members are exceptionally knowledgeable, approachable, and always ready to offer valuable guidance. Consumers also highlight the prompt arrival times within agreed windows and the minimal disruption caused during major installations. People deeply appreciate receiving helpful reminders for upcoming maintenance, as well as the tidy condition in which workspaces are consistently left afterward. Many individuals emphasize that they would never consider using any other service provider for their heating needs.

What people talk about most

Service

Consumers find service to be exceptionally satisfying, frequently highlighting the prompt arrival and... See more

Staff

Reviewers express great satisfaction with the staff, consistently praising engineers for being polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received a text message the day before as a reminder, on the day Chris arrived on time. My boiler service was carried out professionally and promptly. Very friendly and knowledgeable chap and will ce... See more

Company replied

Rated 5 out of 5 stars

Chris the engineer arrived in the pre advised time window and completed the job of Boiler Service. I had emailed Simon about a problem with the kitchen sink and Chris kindly gave some free advi... See more

Company replied

Rated 5 out of 5 stars

I recently had my heating converted from oil to gas and a new cooker fitted. I could not have had a better company to do the job. They were excellent. From start to finish the job was completed w... See more

Company replied

Rated 5 out of 5 stars

I use Simon Archer's company every year. They remind me when my boiler service is due and arrive at the time slot allotted. Keeps in touch by email prior to arrival. Very professional, tidy and affa... See more

Company replied


Company details

  1. Plumber
  2. also in
  3. Bathroom Remodeler
  4. Gas Engineer
  5. Gas Installation Service
  6. Heating Contractor

Written by the company

A first class plumbing and heating service from your local experts. Whatever your plumbing or heating requirement, if you want a prompt and reliable service from a local company with experienced Gas Safe registered engineers, look no further than Simon Archer Ltd. From boiler servicing to a new central heating system or a leaky tap to a complete bathroom installation, we offer the complete range of domestic plumbing and heating services. • Boiler Installations • Full Heating Installations • Boiler Servicing & Repairs • General Plumbing • Bathroom Installations • Landlord Certificates • Gas Safe Registered • Intergas Platinum Installer We DON'T offer Emergency out of hours call-outs but will always do our best to resolve anyone on our client base asap. we DON'T do any underground drainage work or blockages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

250 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(250)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was due my annual service.

I was due my annual service on my boiler and I was sent a reminder and another the day before the appointment to confirm. The service engineer arrive on time was friendly and efficient and completed the job as expected. Nice to have a company I can rely on each year.

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Highly Recommended

Really pleased with the service I received from Simon Archer Ltd.

I had them out to service my boiler and replace both my bathroom and kitchen taps.

The products supplied are excellent quality and the workmanship was very good.

The engineer was professional, friendly, tidy and took the time to explain everything.

The part that really stood out was during the boiler service, when the engineer noticed a slight smell of gas coming from the boiler cupboard.

I had only occasionally noticed it myself when opening the cupboard and hadn't realised there was an actual problem.

He investigated it and found a leaking gas pipe, which he showed me and then arranged to have repaired while he was there. I'm very glad it was spotted and dealt with rather than being left unnoticed.

The additional repair was explained clearly and was only a small extra charge, which I thought was very reasonable considering the importance of getting the leak sorted.

The whole experience, from arranging the work through to completion, has been excellent. Excellent products, excellent service and a company that clearly takes pride in doing things properly.

I would definitely use Simon Archer Ltd again and have no hesitation recommending them.

September 29, 2026
Unprompted review
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Reply from Simon Archer Ltd

Thanks so much for the kind words, it really means a lot when people appreciate what we do.

Rated 5 out of 5 stars

Received a text message the day before…

Received a text message the day before as a reminder, on the day Chris arrived on time. My boiler service was carried out professionally and promptly. Very friendly and knowledgeable chap and will certainly be using again. Payment was made after the invoice was emailed to me with a copy of the service.
Very happy and highly recommend this company, thank you.

September 14, 2026
Unprompted review
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Reply from Simon Archer Ltd

Thankyou, we do try to make things run as smoothly as possible

Rated 4 out of 5 stars

Like others I have used Simon Archer…

Like others I have used Simon Archer for many years.
Always reminds us when boiler service is due, turn up on time and very professional service.

June 22, 2026
Unprompted review
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Reply from Simon Archer Ltd

Thanks for taking the time to review us

Rated 5 out of 5 stars

Simon Archer have serviced my boiler…

Simon Archer have serviced my boiler today and carried out the work in a professional manner, leaving the area clean and tidy

June 25, 2026
Unprompted review
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Reply from Simon Archer Ltd

Cheers Roy, try and stay cool in this heat, don't think the boiler will be needed for a while!!

Rated 5 out of 5 stars

Good Service

Always arrive on time. Had gentle reminder night before of appointment. Very polite. Keep our paperwork up to date and give full report of service. Would definitely recommend

June 23, 2026
Unprompted review
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Reply from Simon Archer Ltd

Thanks for the kind words! see you same time next year!

Rated 5 out of 5 stars

conversion from oil to gas heating.

I recently had my heating converted from oil to gas and a new cooker fitted. I could not have had a better company to do the job. They were excellent.

From start to finish the job was completed with the minimum disruption. Chris and Jake were polite and friendly as was Simon who knew exactly what needed to be done. Everything left clean and tidy I am very happy indeed. Highly recommend if you need a professional trustworthy company, you wont find better.

April 12, 2026
Unprompted review
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Reply from Simon Archer Ltd

Wow Eileen we're blushing!! What lovely words for the works we carried out for you. let us know if you want to make any further alterations.

Rated 5 out of 5 stars

Boiler service

Excellent company from booking service to arriving on time clean and efficient work.
Thankyou Simon Hipkin

June 5, 2026
Unprompted review
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Reply from Simon Archer Ltd

Thanks Simon, glad you liked our service

Rated 5 out of 5 stars

WATER RELIEF VALVE RE SITUATED.

Thank you Simon /Chris . Water shut off valve way under the bath most awkward if an emergency. An efficient and innotive solution. Thank you again Clyde Thomas.

May 22, 2026
Unprompted review
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Reply from Simon Archer Ltd

And thank you for the kind review Clyde

Rated 5 out of 5 stars

Once again excellent service

Once again, excellent service from Simon Archer Ltd. This company can always be relied upon to go the extra mile for their clients. Heating and hot water circulation problems were fixed smoothly and with minimal disruption. 100% recommend this business

April 27, 2026
Unprompted review
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Reply from Simon Archer Ltd

Thanks Andrew, shows how much a dirty system can stop performance, takes a while and cost a few quid to sort out but the difference is HOT RADS!!

Rated 5 out of 5 stars

Simon Archer is a fantastic company

Simon Archer is a fantastic company, would not use anyone else. Honest, reliable, very friendly, and very efficient, Chris put my boiler in, it was a very good cost. Any problems they are there , brilliant company, I have been with them for quite a few years but only recently had a new boiler fitted, it's fantastic

April 16, 2026
Unprompted review
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Reply from Simon Archer Ltd

Thanks for the glowing review, we aim to please

Rated 5 out of 5 stars

Simon Archer have been servicing our…

Simon Archer have been servicing our boiler for a few years now. They provide an efficient service, they remind us when the service is due which is invaluable, they have kept our boiler going and it is reassuring that if we have any problems we can call on them.

April 8, 2026
Unprompted review
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Reply from Simon Archer Ltd

Thanks Dionne, we can't always react to help in emergencies or problems out of hours but we'll always get to you asap if needed.

Rated 5 out of 5 stars

New boiler fitted.

New boiler fitted.
Felt very confident using company.
Everything well explained prior to fitting, boiler installation was quick and efficient, boiler use was well explained.
Very pleased.

March 31, 2026
Unprompted review
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Reply from Simon Archer Ltd

Glad you're happy, the old one had done really well but it was definitely time for an upgrade

Rated 5 out of 5 stars

Really pleased, great job.

Simon and the team done a great job. Explained everything really well, and their workmanship looks great,really happy with our new boiler, works great.

March 16, 2026
Unprompted review
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Reply from Simon Archer Ltd

cheers Stephen our pleasure, am working on getting a cost back over to you on the other bits soon

Rated 5 out of 5 stars

Professional, friendly and timely.

I use Simon Archer's company every year. They remind me when my boiler service is due and arrive at the time slot allotted. Keeps in touch by email prior to arrival. Very professional, tidy and affable, carrying out the job as requested to a very high standard. Will keep using for as long as I can. Highly recommended and worthy of a five star rating.

March 23, 2026
Unprompted review
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Reply from Simon Archer Ltd

We do try to do 'exactly what we say' and keep you informed along the way

Rated 5 out of 5 stars

Problem with Bathroom Tap

Chris came this afternoon to fix our bathroom tap, but it needed replacing. Job done. Highly Recommended.

March 16, 2026
Unprompted review
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Reply from Simon Archer Ltd

Thanks again for a kind review Kelvin

Rated 5 out of 5 stars

Excellent job done

Excellent job done! Fixed the issue without the expense of a replacement part and repeat visit.The Site was left clean and tidy and the charges were reasonable. I would thoroughly recommend.

February 26, 2026
Unprompted review
Simon Archer Ltd logo

Reply from Simon Archer Ltd

Cheers David, the enclosed cisterns can be tricky access wise but hopefully we've sorted it.

Rated 5 out of 5 stars

Came out within a few hours

Came out within a few hours, speedy service and issue resolved. Thank you.

February 25, 2026
Unprompted review
Simon Archer Ltd logo

Reply from Simon Archer Ltd

Thankyou Clare, it's NOT a complete fix but it'll keep you going, you know where we are if you need us.

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