Heatcare South Boiler Service Reviews 

252
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptionally high quality of reliable service provided for various home heating needs. Customers frequently highlight the extremely thorough, knowledgeable, and professional approach applied consistently during routine boiler maintenance, critical gas safety checks, and necessary household repairs. People also deeply appreciate the dependable punctuality, noting that scheduled appointments are always honored promptly and handled efficiently, even when booked at very short notice. Consumers are equally impressed by the consistently polite and friendly demeanor of the staff, often mentioning that they ensure the working environment is left completely tidy and clean.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and professional boiler maintenance... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, showing strong appreciation for prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul is great and I would definitely recommend him having used him for a couple of years now. Booking is easy, communication leading up to the appointment is just right and he comes when he says he w... See more

Rated 5 out of 5 stars

Paul had serviced my boiler and fixed some issues at my last house and so when I needed my new boiler serviced at my new house, I had no hesitation asking Paul. He fixed a couple of issues with some r... See more

Rated 5 out of 5 stars

We've had our annual boiler service from Paul. The texts to estimate arrival time are very helpful. Paul is friendly, and did a thorough job.


Company details

  1. Heating Contractor
  2. Gas Installation Service

Written by the company

Our lead engineer Paul has over 30 years trade experience and set up Heat Care South Boiler Service back in 2001. Paul is a manufacturer trained engineer who specialises in the service and repair of gas boilers. Paul also undertakes Landlords gas certificates. Most boilers are still serviceable, Paul carries spare parts for Worcester, Vaillant, Glow Worm, Ideal, Baxi and Potterton even some of the older obsolete parts. Although not coming round to sell you a new boiler Paul can advise on the latest A rated high efficiency boilers if your existing boiler is to old or unsafe to economically keep servicing or repairing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

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No recent history of asking for reviews

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4.9

All reviews

(252)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very efficient company

The company provides a very efficient service. The assistant at the office was very helpful when I booked an appointment. The engineer, Paul is very professional.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service for a Service

Communication was excellent both at booking and on the day of the service. I was contacted within 45minutes of Paul's arrival and the service appeared thorough and was well documented. Any concerns were flagged and discussed and comfort given at to the boiler's operational health.

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I’ve used Paul at Heatcare South for well over a decade now. He’s done my yearly services and come out whenever I’ve had an issue, which to be fair was only once. My boiler was losing pressure regularly and he solved the problem first time. He quiet, polite, efficient and fairly priced. Would recommend highly.

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

All round excellent service

All round excellent service. Good communication organising the appointment and checking model of boiler so right parts were on-site if needed, prior to appointment. Engineer attended appointment on time, made no mess while servicing and helpfully let me video him showing how to read the pressure and top up water on the boiler, should it be needed in-between services. Work was completed efficiently and took less time than expected. I will definitely be booking in again for next year’s service.

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

Really impressed

Really impressed with the service provided by Paul and Hollie. We had a boiler service and they were very professional, quick to respond to any messages and polite. Would definitely use Heatcare South again and would recommend.

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

Reliable and very helpful

Reliable and very helpful. During a service Paul managed to fix another issue that had occurred the day before. Also talked through options for a new thermostat and came the following week to fit.
Highly recommended

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

Paul kept us posted as to arrival time…

Paul kept us posted as to arrival time via text, very helpful.
On arrival went about is work very professionally keeping us informed as to what needed doing on our boiler
Extremely pleased with the end result and his attention to detail
Would have no hesitation in recommend Heatcare

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect experience

Had Heatcare South out to service my 20 year old boiler for which I had no history. Did an absolutely great job and also performed a minor repair. A perfect experience. Would thoroughly recommend.

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

Thoroughly Recommended

I had an exceptionally positive experience with both Paul and Hollie from Heatcare South Ltd. I would not hesitate to recommend their service. I have gained considerable peace of mind from their expertise, knowledge and professionalism at all stages.

February 8, 2023
Unprompted review

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