Heatcare South Boiler Service Reviews 

252
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptionally high quality of reliable service provided for various home heating needs. Customers frequently highlight the extremely thorough, knowledgeable, and professional approach applied consistently during routine boiler maintenance, critical gas safety checks, and necessary household repairs. People also deeply appreciate the dependable punctuality, noting that scheduled appointments are always honored promptly and handled efficiently, even when booked at very short notice. Consumers are equally impressed by the consistently polite and friendly demeanor of the staff, often mentioning that they ensure the working environment is left completely tidy and clean.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and professional boiler maintenance... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, showing strong appreciation for prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul is great and I would definitely recommend him having used him for a couple of years now. Booking is easy, communication leading up to the appointment is just right and he comes when he says he w... See more

Rated 5 out of 5 stars

Paul had serviced my boiler and fixed some issues at my last house and so when I needed my new boiler serviced at my new house, I had no hesitation asking Paul. He fixed a couple of issues with some r... See more

Rated 5 out of 5 stars

We've had our annual boiler service from Paul. The texts to estimate arrival time are very helpful. Paul is friendly, and did a thorough job.


Company details

  1. Heating Contractor
  2. Gas Installation Service

Written by the company

Our lead engineer Paul has over 30 years trade experience and set up Heat Care South Boiler Service back in 2001. Paul is a manufacturer trained engineer who specialises in the service and repair of gas boilers. Paul also undertakes Landlords gas certificates. Most boilers are still serviceable, Paul carries spare parts for Worcester, Vaillant, Glow Worm, Ideal, Baxi and Potterton even some of the older obsolete parts. Although not coming round to sell you a new boiler Paul can advise on the latest A rated high efficiency boilers if your existing boiler is to old or unsafe to economically keep servicing or repairing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

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4.9

All reviews

(252)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service!

Paul was very helpful. He sorted our ecotec combi boiler and provided care & maintenance instructions to prevent the fault from happening again. He stayed until he had checked all was working properly and offered a yearly service reminder. Very thorough and honest, our boiler is finally in good hands!

April 2, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service

Paul was very helpful, he came and sorted out our non working boiler very quickly, he stayed and checked it was working properly. He didn’t mind that the boiler was difficult to get at. I would certainly recommend him and use him again.

March 21, 2021
Unprompted review
Rated 5 out of 5 stars

My boiler developed an intermittent…

My boiler developed an intermittent unwillingness to heat water.

Contacted Paul Saturday evening and arranged for him to come round on Monday.

All communication with Paul was simple and responsive.

Paul arrived at the agreed time, diagnosed and fixed the problem.

So happy with his work that I have already recommended him to a friend.

March 7, 2021
Unprompted review
Rated 5 out of 5 stars

Paul was excellent

Paul was excellent. He arrived within an hour of us calling after boiler stopped working. He kept us informed of the work that was required and returned promptly the next day to complete the job. Fully recommended.

January 24, 2021
Unprompted review
Rated 5 out of 5 stars

Great Experience

The service and advice received was excellent. Very professional, efficient, timely and courteous. Would highly recommend.

January 17, 2021
Unprompted review
Rated 5 out of 5 stars

Always used them

I’ve used Heat Care South for a number of years now. They’ve always been efficient, polite and prompt to service our boiler. Paul has always suggested getting the boiler service done in the summer as it’s cheaper (but I never do). Confirmation and Prearrival SMS with an ETA a great help.

November 1, 2020
Unprompted review
Rated 5 out of 5 stars

Super quick!

Came home from a 5k run to no hot water. Contacted Paul, after a quick Google search, and he was at my place under an hour later! Problem fixed within 30 mins. Excellent, super efficient service!

October 17, 2020
Unprompted review
Rated 5 out of 5 stars

Thorough and professional

This was the first time that I have used Paul to carry out an annual service on my boiler. Paul gave confirmation of the time that he would arrive at my house and he was punctual. He showed a very thorough and very professional approach in his work. I will definitely use Paul again for my boiler's next annual service.

September 27, 2020
Unprompted review
Rated 5 out of 5 stars

Great service as always

Paul has been servicing our boiler for 3 years now, He’s very professional, efficient and knowledgable. Always contacts via text with an eta. Highly recommend them.

September 15, 2020
Unprompted review
Rated 5 out of 5 stars

I have used Heatcare South Ltd for 5…

I have used Heatcare South Ltd for 5 years now and I am very happy for the job Paul does for me! I live abroad and Paul is always very quick in responding my emails/whatsapp messages if need it, for my flat in London.
In these years I built up trust in the service he does for me!
Thank you! I recommend Paul!

September 13, 2020
Unprompted review
Rated 5 out of 5 stars

Good service

I'm very pleased with the annual servicing of my boiler provided by Paul over the last few years. What I especially like is that he is attentive and responsive to any queries and observations I may have about the use and performance of the boiler.

September 1, 2020
Unprompted review

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