Heatcare South Boiler Service Reviews 

252
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptionally high quality of reliable service provided for various home heating needs. Customers frequently highlight the extremely thorough, knowledgeable, and professional approach applied consistently during routine boiler maintenance, critical gas safety checks, and necessary household repairs. People also deeply appreciate the dependable punctuality, noting that scheduled appointments are always honored promptly and handled efficiently, even when booked at very short notice. Consumers are equally impressed by the consistently polite and friendly demeanor of the staff, often mentioning that they ensure the working environment is left completely tidy and clean.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and professional boiler maintenance... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, showing strong appreciation for prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul is great and I would definitely recommend him having used him for a couple of years now. Booking is easy, communication leading up to the appointment is just right and he comes when he says he w... See more

Rated 5 out of 5 stars

Paul had serviced my boiler and fixed some issues at my last house and so when I needed my new boiler serviced at my new house, I had no hesitation asking Paul. He fixed a couple of issues with some r... See more

Rated 5 out of 5 stars

We've had our annual boiler service from Paul. The texts to estimate arrival time are very helpful. Paul is friendly, and did a thorough job.


Company details

  1. Heating Contractor
  2. Gas Installation Service

Written by the company

Our lead engineer Paul has over 30 years trade experience and set up Heat Care South Boiler Service back in 2001. Paul is a manufacturer trained engineer who specialises in the service and repair of gas boilers. Paul also undertakes Landlords gas certificates. Most boilers are still serviceable, Paul carries spare parts for Worcester, Vaillant, Glow Worm, Ideal, Baxi and Potterton even some of the older obsolete parts. Although not coming round to sell you a new boiler Paul can advise on the latest A rated high efficiency boilers if your existing boiler is to old or unsafe to economically keep servicing or repairing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(252)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, experienced and punctual service

Paul has serviced our boiler now for some years. He is punctual, professional and gives sound advise when needed. We receive an annual remider for servicing, and when booking Paul he always ensures he is available in very good time. This company is reliable and should be in everyone's contacts!

August 23, 2020
Unprompted review
Rated 5 out of 5 stars

Very impressed .Very quick to respond…

Very impressed .Very quick to respond .Very efficient when booking the appointment .Kept us fully informed as to when Paul would arrive .First class service. What we appreciated also was some sound, sensible advice .Good price .Won't hesitate to use again and would thoroughly recommend .

August 4, 2020
Unprompted review
Rated 5 out of 5 stars

Emergency boiler repair

We used Heatcare South for an emergency call out. They came on the same day and kept us updated on when they would arrive, the boiler was quickly fixed when they arrived and the service was very professional.

June 6, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We have been using Heatcare South for regular services for years and as a result have never had a problem with our boiler. The service is always prompt, efficient and entirely trustworthy. We won't book with anyone else!

May 25, 2020
Unprompted review
Rated 5 out of 5 stars

My boiler broke down during covid-19 lockdown

When my boiler broke down during the covid-19 lock down I wrongly assumed that it would be a problem to get it fixed. I was lucky enough to find Paul who responded very quickly and professionally and managed to fix it the same morning. Luckily he had the part needed on the van. He is now my preferred heating engineer and I couldn't recommend him more highly

May 11, 2020
Unprompted review
Rated 5 out of 5 stars

100% professional

100% professional. Heatcare offer a totally trustworthy, reliable, efficient and courteous service at very reasonable rates. Would highly recommend.

May 11, 2020
Unprompted review
Rated 5 out of 5 stars

Paul was excellent.

Paul was excellent.

During the coronavirus period he came out quickly, followed all regulations and fixed our boiler quickly and at a competitive price. Highly recommended

April 26, 2020
Unprompted review
Rated 5 out of 5 stars

Great local service

Great local service, came out after a suspected carbon monoxide leak left me without a working boiler. Paul’s recommendation was a new boiler - he made sure I could still use my gas fire - then put me in contact with a another local firm who fitted the next day. Great service and I didn’t hesitate to ask Paul to ensure he reminds me its time for a boiler service each year.

April 13, 2020
Unprompted review
Rated 5 out of 5 stars

An excellent service

An excellent service. I have used this company two years running and was very impressed by their speed, professionalism and friendliness on both occasions. Good value for money too compared to other available service providers.

March 8, 2020
Unprompted review
Rated 5 out of 5 stars

A breath of fresh air...

A breath of fresh air...

Paul was able to come and see me same day - he was polite and courteous - to the extent that he wore shoe protectors to save our carpet during his visit! He diagnosed and fixed the issue with our boiler immediately - and was in and out within an hour.

Highly recommended - very impressed.

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

Mr Heaven came round and checked the…

Mr Heaven came round and checked the boiler before servicing it. There were several things wrong and he pointed them all out. I was happy to get it fixed and have booked Heatcare South to come and service it next week now it's fixed. They also recommended a reliable engineer to fix it. I definitely trust them.

March 2, 2020
Unprompted review
Rated 1 out of 5 stars

Diagnosed that a new boiler needed. Uneconomic to repair.

A quick search by me on the internet indicated the diagnosis was incorrect. Charged minimum call out fee (£114) for about 15 mins on site and did a very limited visual inspection.

Another plumber did a temporary repair by reversing a seal. Two weeks later, replaced the faulty seal and auto air vent, and did a full service. Total invoice from the second plumber: £197.

December 8, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look