Heatfactors ltd Reviews 135

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its superb and prompt service, highlighting the efficiency and reliability of their work. Many consumers appreciate the professionalism and helpfulness of the staff, especially their ability to clearly explain issues and provide effective solutions. However, some customers experienced issues with the product installation, noting problems such as incorrect pipe sizes, meandering pipework, and dead legs left on pipework. These individuals also mentioned a lack of initial advice regarding appropriate radiator sizing and a knocking noise that developed soon after completion, which was not investigated.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the promptness and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Product

Reviewers mention ambiguous feedback about the product. While some customers, who have been using Heatfactors... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When my old boiler stopped working, Darren came promptly to assess the problem and, sadly, found it was beyond repair, leaving me without hot water and heating. Heatfactors came up with the goods and... See more

Company replied

Rated 5 out of 5 stars

Superb service and detail provided for lots of little jobs that have been having a big effect on overall effectiveness of heating , plumbing, gas fire and drainage. Darren was superb at identifyi... See more

Company replied

Rated 5 out of 5 stars

Replacement Boiler This was a replacement boiler so we were able to establish a convenient date for fitting. Darren phoned 30 minutes before arrival. He quickly put down protection around the work... See more

Company replied

Rated 5 out of 5 stars

We’ve used Heatfactors for nearly 35 years - installed 3 central heating systems in 3 houses as well as other plumbing projects. Always reliable, trustworthy and give great customer service with good... See more

Company replied


Company details

  1. Heating Contractor
  2. Commercial Agent
  3. Gas Company
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Heatfactors have been providing market leading service for over 40 years. We pride ourselves on delivering excellent customer service whilst going above and beyond customer expectations. We deliver what we say we will deliver on time and on budget. We specialise in all things plumbing and heating in both domestic and commercial markets. Contact one of our friendly office staff to explore how Heatfactors can assist you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

135 reviews

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Rated 5 out of 5 stars

Great company and very reliable service

Heatfactors are a great company. I have used them numerous times and always great. They turned up on time, very thorough, very tidy.
Very approachable

May 17, 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Quickly diagnosed and fixed two faults

Quickly diagnosed two faults. One required a part that had to be ordered for the following day.

Despite a busy work schedule Darren managed to fit the job in promptly the next day to accommodate my schedule.

Many thanks

May 17, 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Reliable company

This company has looked after my central heating for many years and the engineers are very efficient and pleasant. The call outs are quick. I would certainly recommend them.

May 7, 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review its appreciated

Rated 5 out of 5 stars

Heat factors 5 stars

The team at heat factor are great, always very friendly and they make everything clear when discussing work to be done. I have been using them for years and never had any issues.

May 7, 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Annual service

Great service today from Darren at Heatfactors . Boiler service ✔️off the list for another year . Darren arrived on time , asked if I had any problems with my heating system. When the service was completed Darren asked if I had any questions for him .

April 29, 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Quick Fix

Boiler failed on Friday and unit replaced on Sunday; great service.

April 21, 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Friendly eficient reliable engineers…

Friendly eficient reliable engineers who turn up on time and repair the issues without further ado.

April 22, 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Excellent service.

Darren arrived on time and carried out the repair in a very quick and efficient manner. I have been a customer of Heatfactors for over 10 years for boiler servicing and various other plumbing requirements and have always been completely satisfied with the quality of service.

April 15, 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is much appreciated

Rated 5 out of 5 stars

Darren

Darren, came back to replace 2 parts on our boiler and arrived perfectly in time. The job was finished in no time. Delivered just as promised.

April 16, 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks its appreciated

Rated 5 out of 5 stars

Prompt service

Arrived on time quick diagnoses by Darren and repair .will be using them again for boiler service

April 15, 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks its appreciated

Rated 5 out of 5 stars

10/10

Been using HeatFactors for a few years now and they really are the best in the business. Extremely knowledgable engineers that always carry out works to the highest of standards, all the while promoting a “customer comes first” ethos. Would highly recommend.

April 12, 2024
Unprompted review
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Reply from Heatfactors ltd

your review is appreciated

Rated 5 out of 5 stars

Darren gave me a time slot for the day…

Darren gave me a time slot for the day work to be carried out and called before on day to say exact time he’d be there He carried out work to my radiators efficiently and tidied everything up. Very happy with work done

April 9, 2024
Unprompted review
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Reply from Heatfactors ltd

your review is appreciated

Rated 5 out of 5 stars

Great work

Great work - I had TRVs fitted to my radiators and it was done efficiently and neatly with everything left immaculately clean. Thanks!

April 3, 2024
Unprompted review
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Reply from Heatfactors ltd

your review is appreciated

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Darren serviced my boiler, he was prompt, efficient, thorough and polite. I would definitely recommend

April 3, 2024
Unprompted review
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Reply from Heatfactors ltd

Hi Clare, many thanks for your review it is appreciated!!

Rated 5 out of 5 stars

Excellent service from Heatfactors

Excellent service from Heatfactors. Installed boiler several years ago and have serviced ever since. Always reliable and very helpful

April 4, 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is appreciated

Rated 5 out of 5 stars

A very reliable firm

I have used Heatfactors over a number of years for my boiler servicing as well as various plumbing needs. They have always been very friendly, efficient, reliable and competitively priced.

March 31, 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is appreciated

Rated 5 out of 5 stars

Very quick response from Heat Factors…

Very quick response from Heat Factors when our boiler stopped working, hence no heating or hot water.
Darren found fault very quickly and replaced faulty component as well as a general check of other parts. Been a customer for nearly 40 years, and very satisfied with 100% attention when needed. Top marks and highly recommend.

March 25, 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review gerry it is appreciated

Rated 5 out of 5 stars

Boiler annual check

Excellent service as usual from Heat Factors. Turned up on time, provided a clear explanation of the work that had been done, and did not recommend unnecessary additional work for a small intermittent fault that does not immediate attention.

March 20, 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review it is appreciated

Rated 5 out of 5 stars

Outstanding quality service

Darren was seriously professional and friendly throughout the job. Made sure we knew exactly what was the problem; made sure we knew exactly what he was proposing to do; managed getting all the parts in time for what he needed to do; checked we understood what he had done; then came back a couple of days later to check everything was still ok. By far the best plumber and tradesman we have ever had and we have had a few!! Would highly recommend to anyone needing a credible, trustworthy, professional and friendly plumber.

February 5, 2024
Unprompted review
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Reply from Heatfactors ltd

many thanks for your review I have passed your comments to Darren

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