Heatzen Reviews 

310
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and hard work, often going above and beyond expectations. People frequently highlight the politeness, friendliness, and caring attitude of the installation teams. Many appreciate the clear communication and detailed explanations provided throughout the service. The overall service quality is consistently described as excellent, with customers noting efficient installations and a high standard of workmanship. Reviewers also commend the teams for their tidiness, ensuring minimal disruption and leaving properties clean. The company's commitment to a smooth and effective process, from initial contact to completion, is widely praised by consumers.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many expressing satisfaction with the... See more

Quality

People report positive experiences with quality, with many reviewers highlighting the high standard of work... See more

Product

Clients share ambiguous opinions on the product, with some expressing satisfaction with their new boiler,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applied for the grant accepted straight away. Jimmy came and single handedly fit 10 radiators and a boiler in my 6 bedroom house in 2 days, great guy with a great work ethic couldn’t of asked for a be... See more

Company replied

Rated 5 out of 5 stars

I had a team of three to do my loft insulation, extractor fans and window vents and I cannot give them enough praise. They worked non stop, as my walls are thick concrete, but they got it done. Even w... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service. Luke and his fantastic team Anthony and Ky done the most amazing job. Talked me through the process with constant updates throughout. Tidied up constantly throughout the... See more

Company replied

Rated 5 out of 5 stars

Both Jimmy and Billy were fabulous, total professionals. Had an issue on Friday which was fixed and meant they didn’t finish until about 8.30pm, Jimmy knew all the technical stuff and was a very qui... See more

Company replied


Company details

  1. Home Improvement Store

About Heatzen

Written by the company

Heatzen offers a variety of free services to help UK residents improve their home's energy efficiency and save money on bills..

Government Funded ECO4 Boiler Replacement

Qualifying homeowners can receive a brand new Boiler, energy-efficient boiler installed at no upfront cost through the ECO4 scheme. This can significantly reduce heating bills and improve your home's comfort.

Free Boiler Grant

If you meet the requirements, you can have your old and inefficient boiler replaced for Free under ECO4 Scheme. Many people now qualify for a new boiler replacement under the Government Grant. Background-1

First Time Central Heating

UK Government grant helps low-income households with no existing central heating system to install one for the First Time Central Heating FREE of cost.

Free First Time Central Heating Free Boiler Repalcement Grant

Apply now to see if you qualify for ECO4 or discuss other ways to save on your energy bills.


Visit our Website

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(310)

115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jimmy & Adam

Jimmy & Adam - Absolutely brilliant blokes! Made the job look easy! Couldn’t ask for better! 👌🏻👌🏻

September 10, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Katie,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Jimmy and Andy were consumate…

Jimmy and Andy were consumate professionals, quick to problem solve difficult issues, over 20 years experience so they were quicker than most at installation, left the place clean and tidy. Would highly recommend.

September 4, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Absolutely pleased with Andy a Jimmy's…

Absolutely pleased with Andy a Jimmy's work today. Kept me informed about what they were doing. Friendly and Extremely Polite. Thank you.

September 2, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi lynn,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Great communication

Great communication, from Luke and ky. Clean tidy efficient and just great work. Very happy.

September 2, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Ross,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Great quality work.

The chaps who came to replace our boiler worked so hard and did a brilliant job with minimal disruption to our house. They were also polite and explained what they were doing (which I always appreciate) and were nice with my children. I am so pleased with our new boiler, thank you!

June 20, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Hebe,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Great service

Great service, installation was spot on and great lads (Jimmy and Adam)

August 29, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Jacob,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Very hard working and respectful.

Very hard working and respectful.
Luke, Kai and Anthony very hard working.

August 27, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Angela,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Luke and his fantastic team Anthony and Ky done the most amazing job. Talked me through the process with constant updates throughout. Tidied up constantly throughout the day. 110% effort went into everything that they done. These guys went above and beyond. Would highly recommend the team. Will miss them when they go. A hugh thumbs up.

August 15, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi caroline,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Luke and Ky worked hard all day to…

Luke and Ky worked hard all day to install a new boiler. Bringing it from upstairs to downstairs. Very happy with the work.

August 6, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi ,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Excellent work carried out throughout…

Excellent work carried out throughout would recommended these to anyone
Jimmy and Andy were excellent and very friendly and excellent at what they do

August 6, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Graham,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Luke and Cameron fitted us with the…

Luke and Cameron fitted us with the whole lot from scratch central heating the whole way through house. They explained everything told me step by step what they was doing. They are very respectful easy to talk to absolutely would recommend. They have respect for property and are very clean and tidy when doing the job. And right up until the end I was asked is there anything I need to go through with them amazing. Explained clearly how the heating will work 😊100% and more would definitely request to have these 2 men do a job for myself or recommend to anyone. The best

July 28, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Tracy,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

New boiler

Luke & team fitted a new boiler today. Very nice & respectful. Would recommend them

July 29, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Pauline,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

I had a fantastic experience with…


I had a fantastic experience with Heatzen. From the initial contact to the final installation, everything was handled professionally and smoothly. The team clearly explained the ECO4 scheme and guided me through the entire process with transparency and care.

The home survey was quick and thorough, and the installation team was friendly, tidy, and efficient. I was also pleasantly surprised that everything was completely free, just as they promised under the government scheme.

Highly recommend Heatzen to anyone looking to improve their home’s energy efficiency — trustworthy, reliable, and great customer service!

July 23, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Muhammad,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Thank you

Thank you, Luke and Ant, for your excellent work! The boiler has been replaced and looks amazing!

July 22, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Georgiana,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Jimmy and Andy

Jimmy and Andy. Above and beyond outstanding service! Clive

July 17, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Yeoman,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Perfect work from the team engineers…

Perfect work from the team engineers all work was smooth and clean --

June 30, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Silvana,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Luke was fast and had incredible…

Luke was fast and had incredible service, very friendly

July 16, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Emelly,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Jimmy and Andy are experts

They are professional, and at the same time very pleasant, easy to deal with. Friendly & cheerful! What more can I say? They are great and they did their job perfectly!
Thank you Jimmi & Andy🙏
(And Max)
Annada Clarke

July 10, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Anna,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Luke and team are very efficient

Luke and his team did an efficient job installing my new boiler.

July 14, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Inez,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

We had a new boiler fitted

We had a new boiler fitted . Start to finish 10 days🤪 the whole team amazing. Can’t give all the team anything more than AMAZING. Lovely men. Clean and tidy. THANKYOU

July 4, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Jane,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look