Heatzen Reviews 

310
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and hard work, often going above and beyond expectations. People frequently highlight the politeness, friendliness, and caring attitude of the installation teams. Many appreciate the clear communication and detailed explanations provided throughout the service. The overall service quality is consistently described as excellent, with customers noting efficient installations and a high standard of workmanship. Reviewers also commend the teams for their tidiness, ensuring minimal disruption and leaving properties clean. The company's commitment to a smooth and effective process, from initial contact to completion, is widely praised by consumers.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many expressing satisfaction with the... See more

Quality

People report positive experiences with quality, with many reviewers highlighting the high standard of work... See more

Product

Clients share ambiguous opinions on the product, with some expressing satisfaction with their new boiler,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applied for the grant accepted straight away. Jimmy came and single handedly fit 10 radiators and a boiler in my 6 bedroom house in 2 days, great guy with a great work ethic couldn’t of asked for a be... See more

Company replied

Rated 5 out of 5 stars

I had a team of three to do my loft insulation, extractor fans and window vents and I cannot give them enough praise. They worked non stop, as my walls are thick concrete, but they got it done. Even w... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service. Luke and his fantastic team Anthony and Ky done the most amazing job. Talked me through the process with constant updates throughout. Tidied up constantly throughout the... See more

Company replied

Rated 5 out of 5 stars

Both Jimmy and Billy were fabulous, total professionals. Had an issue on Friday which was fixed and meant they didn’t finish until about 8.30pm, Jimmy knew all the technical stuff and was a very qui... See more

Company replied


Company details

  1. Home Improvement Store

About Heatzen

Written by the company

Heatzen offers a variety of free services to help UK residents improve their home's energy efficiency and save money on bills..

Government Funded ECO4 Boiler Replacement

Qualifying homeowners can receive a brand new Boiler, energy-efficient boiler installed at no upfront cost through the ECO4 scheme. This can significantly reduce heating bills and improve your home's comfort.

Free Boiler Grant

If you meet the requirements, you can have your old and inefficient boiler replaced for Free under ECO4 Scheme. Many people now qualify for a new boiler replacement under the Government Grant. Background-1

First Time Central Heating

UK Government grant helps low-income households with no existing central heating system to install one for the First Time Central Heating FREE of cost.

Free First Time Central Heating Free Boiler Repalcement Grant

Apply now to see if you qualify for ECO4 or discuss other ways to save on your energy bills.


Visit our Website

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(310)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a new boiler fitted through the…

I had a new boiler fitted through the eco4 scheme.i had the best team on site, Jake and Carl were absolutely fabulous nothing was too much trouble , very friendly professional and just damn right hard workers. Would highly recommend 10/10
Absolutely superb !!!!

June 26, 2025
Unprompted review
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Reply from Heatzen

Hi Tracy,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

The. Fellas. What. Came. To. My house. To. Put. Centeral. Heating. Thay. Both. Was. Very good. Both. Worked. Though. Thire dinner. Thay. Both. Worked. Through. Thire. Dinnervery. Well.

Thayboth. Came. To my. Houe. Took. Pics. Befor.e. fter. Thay fitted. The. Radatior. Thay. Hoover. Up. After. The. Jobs. Was. Done. Thay. Cleaned. After. Them. Put. All. The. Rubbish. In the. Van. I would. Recomend. T
2. Fellas. To. Any. One. Very. Polite. I. Think. Befor. The. Job. After. The. Job. Was. Spotless. You. Have. 2. Good workes. Keep. Up. Good. Work. Lads. I. Will. Sertly. Ask. For. Them. Again. Give. Them. A. Bonise. You. Woulnt. Think. The. Heating. Only. Just. Put. It. In iv. Got. Ocd. And. Could. Not. Thank. You. Enough. Make. Sure. Thay. Get. Some. Prace. Give. Them. Dinner. Voches. Drinks. To. Make. Them. Worth. It. Thank. You. Very. Much. S spinks

June 27, 2025
Unprompted review
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Reply from Heatzen

Hi Sandra,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Like to thank Luke and Ky for the great…

Like to thank Luke and Ky for the great job they have done heating and shower for me thanks a lot will recommend

June 26, 2025
Unprompted review
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Reply from Heatzen

Hi Roger,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

I have just had my boiler replaced and…

I have just had my boiler replaced and the whole process from start to finish has been very professional. Nathan and Ricky worked so hard getting rid of my 25 year old boiler and installing a new Worcester Bosch Greenstar 4000 Combi boiler.
If you are in any doubt with which company to go with I recommend Heatzen. I am very happy!

June 26, 2025
Unprompted review
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Reply from Heatzen

Hi Carmen,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

CONTACT THEM TODAY, YOU WONT REGRET IT

The whole process from first contact with the office, to the survey and fitting was supper quick, super efficient and all during the hotest days of the year so far.
Craig and Alex the boiler fitters worked tirelessly, in stupid temperatures in a loft like a furnace. The guys were very respectful, clean and tidy and desserve a pay rise, really couldn't fault them or the loft insulation team. Would highly recommend 👌

June 23, 2025
Unprompted review
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Reply from Heatzen

Hi Emily,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Lifesavers!

Luke and Ky are absolute lifesavers! They came and fixed a really botched job that was done at my house. They provided excellent fitting services as well as some banter to make the wait as easy as possible. I’d be happy to refer their services to anyone in need of a boiler engineer. What a great pair of gents we have on the job. Wishing you both all the best. Thanks for your service again.

June 23, 2025
Unprompted review
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Reply from Heatzen

Hi Daniel,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

I had Dane and Jimmy to take my old…

I had Dane and Jimmy to take my old back boiler and old water tank out, put me a new economy boiler in, the work they did was outstandingly good they did all the pipe work as if you didn't know they had been.
Very pleased with the out come, they came, they saw, they conquered. Neat and tidy i would highly recommend to anyone and I'm fussy.

June 13, 2025
Unprompted review
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Reply from Heatzen

Hi Dean,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

They replaced my 30+ year old boiler…

They replaced my 30+ year old boiler and added an extra layer of insulation in the loft, also the pipes were so old they replaced and rerouted them to comply with regulations😀 it’s a decent boiler as well 😀
Luke and Ky, friendly, professional, helpful and most importantly non judgmental ! 😀
Make sure they have access to your radiators before they come around, I didn’t ☹️
Common sense, they have to check that they are all working after they have changed the boiler !
I had a slight problem with the loft insulation guys, they did the job, but they didn’t quite clean up after themselves , well it’s free, a fantastic scheme😀to be honest I didn’t mind clearing up a bit of debris, I’d just had thousands of pounds worth of work done for free 😀
Anyway the director of Heatzen actually phoned me about my problem with the loft insulation and sorted it out that day !!!
I honestly can’t tell you how helpful he was !!
The fact is, I didn’t ask for a new boiler or extra loft insulation, but this man made it happen 😀
And for the director of a company like this to phone me personally and listen to me is unprecedented!!!
I suppose a couple of points
Clear the spaces to all windows and radiators before they come around, it doesn’t really take that long when you get stuck in 😀
Meymood, the director honestly just wants to help and get things organised!
Point 2
Your dealing with an honest company, so clean up before they come around 😀
I had to graft at 8.30 in the bloody morning to shift crap

Ps, I checked out the bad feedback about this company and it seems to me that they are either jealous competitors or failed applicants who didn’t meet the criteria

Their feedback speaks for itself !!!

June 13, 2025
Unprompted review
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Reply from Heatzen

Hi Andy,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Great service from all concerned

Great service from all concerned. Polite. Respectful and as a disabled client could not fail to reccomend especially Luke and Ky who installed my new boiler and made sure I was safe while the work was carried out

June 13, 2025
Unprompted review
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Reply from Heatzen

Hi Wendy,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Safe, quick job. Absolutely excellent.

Can't speak highly enough of them. They are knowledgeable, efficient, hard working, and very personable. Very quick to respond and quick to do the job. Stayed til the job was done.

The end result was fantastic, like a whole new system.

Thank you Dane & Jimmy. Would give a higher rating if I could.

June 12, 2025
Unprompted review
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Reply from Heatzen

Hi Rebecca,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Luke and ky were exceptionally…

Luke and ky were exceptionally professional very friendly and did a fantastic job :-)
Thank you very much!

June 11, 2025
Unprompted review
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Reply from Heatzen

Hi John,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Dane and jimmy did a fantastic job

Dane and jimmy did a fantastic job. Clean and tidy and really neat job. Couldn’t recommend them highly enough.
One very happy customer.

Mr Byrne

June 10, 2025
Unprompted review
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Reply from Heatzen

Hi Michael,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.

May 22, 2025
Unprompted review
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Reply from Heatzen

Hi Loraine,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Jesse and his team of plumbing and…

Jesse and his team of plumbing and electrical installers have done an amazing job couldn't be happier and would highly recommend.

June 6, 2025
Unprompted review
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Reply from Heatzen

Hi David,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Outstanding service

Luke and his colleague did an amazing job well ahead of schedule. I would highly recommended

June 3, 2025
Unprompted review
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Reply from Heatzen

Hi Akeel,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

New boiler installation

Luke did a fantastic job installing our new boiler.
He was punctual, efficient, and carried out the work to a very high standard. He took the time to clearly explain everything to us, and his workmanship was both clean and tidy throughout. The entire experience was smooth and hassle-free — excellent service from start to finish.
Would highly recommend.

May 30, 2025
Unprompted review
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Reply from Heatzen

Hi Yogi,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Luke was amazing and did a great job!

Great guys! They have done a really good job of replacing the boiler and the piping. Luke has carried out the entire job in an efficient manner with least interruption.
Highly recommended!

May 29, 2025
Unprompted review
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Reply from Heatzen

Hi Bilal,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Polite and tidy

Polite and tidy. Happy with the work they did. Both worked hard

May 28, 2025
Unprompted review
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Reply from Heatzen

Hi Amanda ,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Heatzen quickly organised a survey for Edna

Heatzen quickly organised a survey for the ECO4 grant. Installation of Insulation, ventilation, boiler, controls and thermostatic radiator valves was completed over 2 days with minimal disruption. Special mention to Luke and Ky on the boiler side of things.

May 23, 2025
Unprompted review
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Reply from Heatzen

Hi Nigel,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Very good service

Very good service. On time and did a fantastic job and cleaned up after themselves,

May 23, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

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