Heatzen Reviews 

310
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and hard work, often going above and beyond expectations. People frequently highlight the politeness, friendliness, and caring attitude of the installation teams. Many appreciate the clear communication and detailed explanations provided throughout the service. The overall service quality is consistently described as excellent, with customers noting efficient installations and a high standard of workmanship. Reviewers also commend the teams for their tidiness, ensuring minimal disruption and leaving properties clean. The company's commitment to a smooth and effective process, from initial contact to completion, is widely praised by consumers.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many expressing satisfaction with the... See more

Quality

People report positive experiences with quality, with many reviewers highlighting the high standard of work... See more

Product

Clients share ambiguous opinions on the product, with some expressing satisfaction with their new boiler,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applied for the grant accepted straight away. Jimmy came and single handedly fit 10 radiators and a boiler in my 6 bedroom house in 2 days, great guy with a great work ethic couldn’t of asked for a be... See more

Company replied

Rated 5 out of 5 stars

I had a team of three to do my loft insulation, extractor fans and window vents and I cannot give them enough praise. They worked non stop, as my walls are thick concrete, but they got it done. Even w... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service. Luke and his fantastic team Anthony and Ky done the most amazing job. Talked me through the process with constant updates throughout. Tidied up constantly throughout the... See more

Company replied

Rated 5 out of 5 stars

Both Jimmy and Billy were fabulous, total professionals. Had an issue on Friday which was fixed and meant they didn’t finish until about 8.30pm, Jimmy knew all the technical stuff and was a very qui... See more

Company replied


Company details

  1. Home Improvement Store

About Heatzen

Written by the company

Heatzen offers a variety of free services to help UK residents improve their home's energy efficiency and save money on bills..

Government Funded ECO4 Boiler Replacement

Qualifying homeowners can receive a brand new Boiler, energy-efficient boiler installed at no upfront cost through the ECO4 scheme. This can significantly reduce heating bills and improve your home's comfort.

Free Boiler Grant

If you meet the requirements, you can have your old and inefficient boiler replaced for Free under ECO4 Scheme. Many people now qualify for a new boiler replacement under the Government Grant. Background-1

First Time Central Heating

UK Government grant helps low-income households with no existing central heating system to install one for the First Time Central Heating FREE of cost.

Free First Time Central Heating Free Boiler Repalcement Grant

Apply now to see if you qualify for ECO4 or discuss other ways to save on your energy bills.


Visit our Website

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(310)

115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication and guidance for…

Great communication and guidance for the process. The team that came to fit the boiler were all polite, professional and helpful. Communication has been great throughout.

May 23, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Natalie,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

These guys from Wigan are absolutely…

These guys from Wigan are absolutely top draw clean tidy efficient Dane and Jimmy big up recommend to anyone you are the best..
Great conversation and detailed information

May 16, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Frank,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Job well done

Good lads luke was spot on. Clean and tidy heating piping. No complaints

May 16, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Phillip,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Amazing Team!

Just recently got my boiler grant, what an amazing team that dealt with my claim, right from the first phone call with Anna who was very helpful and quick to respond to my calls/emails, she continued the support all the way till after my boiler was installed. Adeel was lovely and Ali took care of everything after making sure all central heating was working properly as there was an issue with one of the heaters, he had it sorted within a day. The lads that did the installation, Carl, Jack and Tom were very understanding with my working hours and having to nip out whilst they completed my job, they tidied up after themselves and did a very neat job. Definitely an amazing team and highly recommended.

April 23, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Thaira,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

I couldn't be happier - great job!!

What a fabulous bunch of guys! Muhammad Idrees is a perfectionist and listens to what the customer wants. These guys work so hard - they are polite, friendly and focussed on getting the job done. I couldn't be happier - great job guys!

May 3, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Alexandra,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Fantastic Service

HEATZEN arranged and managed my new boiler installation and also the insulation of my loft.Thanks to Max and his excellent team at Heatzen their appointed contractors were well briefed and the works were all completed on time with no problems. Well done HEATZEN.

April 19, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi John,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Brilliant Job

Very good job all well done and professional service many thanks Luke and Kier

April 23, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Peter,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Muhammad Idrees and his team were…

Muhammad Idrees and his team were superb! Went above and beyond to solve a difficult problem.
Thoroughly professional and polite, kind and considerate.
I highly recommend this team!

April 17, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Nic Finnimore,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Amazing experience with these,hard…

Amazing experience with these Dane and jimmy were both hard working and great attitude would highly recommend to anyone.

April 10, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Morgan,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

A team

A fantastic job done, thoroughly professional, they don't call Luke & Ky the A team for nothing. Attention to detail throughout. Goes without saying, would recommend
Thank you

April 9, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Andy,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Mohammed and his team installed my…

Mohammed and his team installed my boiler, it was an amazing experience with them. Very polite and professional.

April 8, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Rotimi,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

New Boiler system on Govt. Grant Scheme

Brilliant work from start to finish for my elderly Mum, who had no hot water or heating for nearly 3 weeks when our 25 year old Boiler finally clapped out & other Companies wanted the ECP certificate before proceeding which we did not have, so well done Heatzen in sorting very quickly.

From the 3 lovely chaps who gave up their Saturday to do the insulation & vents to the 2 days spent by Luke & Ky (Elite Plumbing & Heating Solutions) to fit the new Boiler system & some Rads & trv's -- A job well done & a very happy Mum :)

April 1, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Manprit,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Highly recommended

Dane and jimi were very professional tradesmen, did an excellent job, nothing was too much trouble, would not hesitate to recommend them.

March 19, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Colin,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Job done very efficiently and extremely…

Job done very efficiently and extremely fast, hard working friendly team. Great new system set up, massively improved and impressed. Highly recommended.

March 27, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Rob,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Excellent work great customer service…

Excellent work great customer service fantastic product support definitely recommend Heatzen

March 26, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Jaspal,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Luke & Kai fitted me a new boiler.

Luke & Kai fitted me a new boiler.
They were very polite, professional and done a fantastic job.
I would highly recommend them without hesitation.
Paul Lecomber.

March 20, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Paul,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Jimmy and Dane very professional hard…

Jimmy and Dane very professional hard working polite highly recommend them

March 14, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Brendan,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Like and Ky did an excellent job for us…

Like and Ky did an excellent job for us which was extremely highly professional. They were polite and explained everything that was going on which I found very helpful. Our boiler is now working well thanks to their dedication to ensuring that we got back to a warm home again. I can’t recommend them enough.

March 3, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Christine,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Great guys .

Massive thanks to Luke and ky for their amazing work in fitting my lovely new boiler.
Very professional job . Very friendly.
Definitely recommend.

March 1, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Sharon,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Amazing Service! Luke & Ky

We had a new boiler fited by Luke and Ky yesterday. The job was a little more difficult than normal, but they were not fazed and did an amazing job. They completed the job within the time line, despite the challenges they faced.
They very polite & efficient and
worked really well. They cleared up really well too. To be honest you would not have known a job of this magnitude was in progress.
I would definitely recommend them and their company HeatZen.
Thank you guys. Definitely 5 stars.

February 25, 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi J White,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look