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Rated 1 out of 5 stars

I ordered gold baubles and the ones received can only be described as yellow, bright yellow. Not what I was expecting at all. I was also overcharged, which I had to point out, and they said I woul... See more

Rated 1 out of 5 stars

Appalling customer service, bought a ceramic napkin tray and was full of defects - black spots, running paint and defected ceramic. Customer service couldn’t apparently see the defects but yet sa... See more

Rated 5 out of 5 stars

Wow heavenly homes and gardens is an absolute treasure trove of goodies! You could spend hours wandering around the shop, and the website is equally enjoyable! I have loved every purchase from this et... See more

Rated 1 out of 5 stars

I ordered a brass tea strainer which was sent pretty quickly after ordering. Unfortunately the item was damaged so I emailed customer service with two images attached and a request on how to proceed w... See more

Company details

  1. Decoration and Interior Design Store
  2. Florist
  3. Interior Designer

Information provided by various external sources

Heavenly Homes and Gardens specialise in Realistic faux flowers and heavenly home decor.


Contact info

2.2

Poor

TrustScore 2 out of 5

128 reviews

5-star
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1-star

No history of asking for reviews

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2.2

All reviews

(128)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A lovely pop of colour.

The billy ball faux flowers arrived in good time and in good condition. Packaging box was too large although a box was needed. The flowers look really fresh and are perfect replicas of the real thing. Several flowers stems are joined together and I am hoping that I can separate them to add to individual vases. A lovely pop of colour.

August 17, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful realistic flowers

Have just ordered my second bouquet of silk flowers, this time as a gift for my Mum after she kept admiring the ones I ordered. Just as beautiful and realistic as the first bouquet and my Mum loved them. Very helpful company, delivery is quick. Can’t recommend enough!

August 17, 2021
Unprompted review
Rated 5 out of 5 stars

Had to replace a bowl

Had to replace a bowl, which had just been given as a gift, in hurry as it was accidentally broken. Potential crisis! Found the exact same at heavenly homes. It was shipped quickly, packed safely and arrived in good time and perfect condition. Crisis averted. Thanks :)

June 27, 2021
Unprompted review
Rated 5 out of 5 stars

HEAVENLY HOMES: HEAVENLY ANGELS!!

We were in Ross-on-Wye for the day and glanced at the beautiful Heavenly Homes shop window display with many Rusty metal flowers. We explored the inviting interior and made a purchase from the helpful and welcoming staff. (We believe one could have been Jade!?) We pondered over buying more than just one.
Several days later when home, we explored their web site... and bought a further selection of six! These were shipped to us with a single postal "flat rate" charge and received them within 2 days.! We were kept informed of despatch etc; The beautiful and elegant rusty flowers arrived and we have "planted" them in our garden and they look stunning!
We thank Heavenly homes for the service they provide and the very best quality of goods received.
Best wishes
David & Leonora Prewett

June 13, 2021
Unprompted review
Rated 4 out of 5 stars

Pots pages should have more details on them

In general the experience is good. However, product pages should have more datils on them. No one expects pots opening that is 3 or 4 cm smaller then the pot size given on a page.. Most of pots I received were to small for intended purpose - I assumed the opening won't be more then 2cm smaller.

June 7, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent large garden heart

Beautiful item I have wound solar lights around it and put it in the wall in our garden absolutely stunning, the item arrived well packaged and exactly as described.
Thank you

June 6, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely stems

Lovely stems, just what I was looking for. Fast service and they were delivered well packaged and presented.

June 6, 2021
Unprompted review
Rated 1 out of 5 stars

A month later still waiting for £600 order…

Order placed 30th april for over £600 no communication to schedule delivery. Lack of response to multiple emails - even had to resort to using the eBay account they hold as a way to communicate in addition to chat support (no response) and direct email. 27th May - no delivery and no pending delivery information
Really it should be 0 star rating

May 27, 2021
Unprompted review
Rated 5 out of 5 stars

A glass jug with a difference

I had one of these glass water jugs with a bamboo type covering some years ago ( from John Lewis). It broke eventually and I was not able to find a replacement till now. I am delighted! It arrived well packaged and in time for meeting up with family/ friends again. I like things that are a bit different and this is.

May 9, 2021
Unprompted review
Rated 5 out of 5 stars

Order arrived next day and the Magnolia…

Order arrived next day and the Magnolia sprays I ordered are amazing! Will definitely order from here again.

For those leaving 1 star reviews...I was able to call this business up and have them ship the order same day for me as I was moving house. It arrived next day. How you can experience that level of service compared to the 1 star reviews I have no idea. Seems suspect to me!

May 9, 2021
Unprompted review

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