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Rated 1 out of 5 stars

I ordered gold baubles and the ones received can only be described as yellow, bright yellow. Not what I was expecting at all. I was also overcharged, which I had to point out, and they said I woul... See more

Rated 1 out of 5 stars

Appalling customer service, bought a ceramic napkin tray and was full of defects - black spots, running paint and defected ceramic. Customer service couldn’t apparently see the defects but yet sa... See more

Rated 5 out of 5 stars

Wow heavenly homes and gardens is an absolute treasure trove of goodies! You could spend hours wandering around the shop, and the website is equally enjoyable! I have loved every purchase from this et... See more

Rated 1 out of 5 stars

I ordered a brass tea strainer which was sent pretty quickly after ordering. Unfortunately the item was damaged so I emailed customer service with two images attached and a request on how to proceed w... See more

Company details

  1. Decoration and Interior Design Store
  2. Florist
  3. Interior Designer

Information provided by various external sources

Heavenly Homes and Gardens specialise in Realistic faux flowers and heavenly home decor.


Contact info

2.2

Poor

TrustScore 2 out of 5

128 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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2.2

All reviews

(128)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Only received half of my order

I placed an order, and only received half of the items I purchased. After first agreeing to send me the missing items, the shop owner has not sent me the items and is ignoring my requests for a refund. I am deeply unhappy about it. I have had to engage Paypal in a dispute claim to get my money back, but I don't think the shop owner is cooperating. Would strongly not recommend.

May 6, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful pots, fabulous service! x

I had been admiring a selection of Dutch plant pots, and finally decided which ones I liked on eBay - all of which were from Heavenly Homes & Gardens. When they arrived, what I immediately noticed was how carefully and well packaged each item was, and the items were received in pristine condition and the whole process from order, despatch to delivery was smooth, fast and efficient. I then decided to peruse their main website, opting to buy direct and the experience was exactly the same. Therefore, I would not hesitate to purchase from them again and would happily recommend them to others. What a fantastic bespoke service, thank you! xx

April 29, 2021
Unprompted review
Rated 5 out of 5 stars

Green Pillar Candles

Candles are a lovely pale green exactly what I was looking for. Good price and fast delivery, would buy again from this company.

April 25, 2021
Unprompted review
Rated 5 out of 5 stars

Tapered Candles

I love the small tapered candles from HH, but I wish they were a little cheaper :) ....I say this only because I now have to buy loads more. They are perfect for the project I needed them for and the delivery and service were both first class

April 5, 2021
Unprompted review
Rated 5 out of 5 stars

Gorgeous little vase

Gorgeous little vase. Looks fab on my display cabinet with nothing in it but would also look nice with flowers or greenery

April 3, 2021
Unprompted review
Rated 5 out of 5 stars

Good service

Ordered two things which arrived promptly and very well wrapped. Nice items, as described and good value for money I wouldn't hesitate to buy from them again

April 3, 2021
Unprompted review
Rated 5 out of 5 stars

Rusty flower stakes

Have bought twice from Heavenly Home, once a rusty metal star and most recently two flower stakes. Service and communication has been excellent, turn around and delivery very prompt and all have been top quality. I love the variety of products and they are clearly described and pictured on their website. Wouldn’t hesitate to buy from them again!

April 3, 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful choice and service.

What a treat during the lockdown to be able to peruse Heavenly Homes website and order lovely items to cheer up the home. A fantastic choice. l have used both click and collect and home delivery and their service is superb. Look forward to being able to shop in store once again.

March 27, 2021
Unprompted review

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