The only thing that made me laugh was the customer service representative's comment: "Again," which made me feel very frustrated, but I have my own manners, so I didn't say much. It's like it was my f... See more
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Location
Switch locationZwaardslootseweg 3, 2717 PE Zoetermeer, NL
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We saw a nice looking Mondeo Vignale on the website, visited Saturday welcomed by Xander van Zanten, we had a test drive whilst they checked our trade-in. We were offered a fair trade in price, we s... See more
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The ancient Ford KA 2005 of my daughter broke down, it would run on only 3 cylinders now and then. She was in a desperate situation and my local garage could not figure it out. I made an online appoin... See more
Main reason was that due to my incapacity, the auto was collected and brought back when finished.
Company replied
Company details
About Ford-dealer Hedin Automotive - Zoetermeer
Written by the company
Hedin Automotive: jouw partner in mobiliteit
Hedin Automotive is een van de grootste automotiveconcerns in Nederland. Bij ons kun je een auto kopen, leasen en huren. Daarnaast verzorgen wij (merk-erkend) schadeherstel, bedrijfswageninrichting en kunnen we je auto naar wens bestickeren. Uiteraard onderhouden we je auto, repareren we hem als dat nodig is en draaien wij onze hand niet om voor een bandenwissel of APK. Kortom Hedin Automotive is een allround autobedrijf.
Wij helpen je graag om mobiel te zijn én blijven.
Contact info
Zwaardslootseweg 3, 2717 PE, Zoetermeer, Netherlands
4.6
Excellent
273 reviews
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Love Ford
The only thing that made me laugh was the customer service representative's comment: "Again," which made me feel very frustrated, but I have my own manners, so I didn't say much. It's like it was my fault the software crashed and the rearview camera broke. It's not my fault that car parts are Chinese and only last a short time. Car leasing costs a lot of money, so it would be nice to work on the relationship between the salesperson and the customer. It's impossible to cooperate when someone shows up to work, perhaps unintentionally.
April 15, 2026
Reply from Ford-dealer Hedin Automotive - Zoetermeer
Dear Damian,
Thank you for your review and for sharing your detailed feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. We will share this internally as a point for improvement.
Kind regards,
Julian from Hedin Automotive
Occasions Mondeo Vignale...
We saw a nice looking Mondeo Vignale on the website, visited Saturday welcomed by Xander van Zanten, we had a test drive whilst they checked our trade-in. We were offered a fair trade in price, we selected the Servicepakket Excellent (2 year Bovag garantie) and closed the deal the same visit.
The car was prepared during the week and we returned to collect the following Saturday. Xander gives great service in english, whole process was really smooth.
December 13, 2025
Unprompted review
Reply from Ford-dealer Hedin Automotive - Zoetermeer
Dear Mic,
Thank you for sharing your positive experience with us. We are delighted to hear that you had a pleasant experience purchasing your second-hand Ford Mondeo and that our colleague Xander was so helpful. We wish you many safe kilometres with your new car.
Kind regards,
Stephan from Hedin Automotive
The ancient Ford KA 2005 of my daughter…
The ancient Ford KA 2005 of my daughter broke down, it would run on only 3 cylinders now and then. She was in a desperate situation and my local garage could not figure it out. I made an online appointment (4 days into the future) and got a tip-top 3-gear loaner bike for free. Friendly service and the same day I got the car back fixed at a reasonable price. (My daughter is doing better now as well). I really needed a "break"! Hedin gave it to me, thank you!
November 16, 2023
Unprompted review
What's in a name..!!
Main reason was that due to my incapacity, the auto was collected and brought back when finished.
February 20, 2023
Reply from Ford-dealer Hedin Automotive - Zoetermeer
Dear sir Stokes,
Thansk you for this positive review!
Kind regard,
Stephanie from Hedin Automotive
Reply from Ford-dealer Hedin Automotive - Zoetermeer
Beste Weigert,
Bedankt voor deze mooie review. Hier zijn wij blij mee.
Met vriendelijke groet,
Stephanie van Hedin Automotive
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