Hedyart Reviews 310

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Avoid avoid avoid I was lucky I got the items but canvas ripped frame broken they tried to insult me by saying I have to put frame together I am aware of that but when two pieces of the frame are brok... See more

Rated 5 out of 5 stars

Needed a new hobby, saw these and thought why not! Sent for 3, came within stated time, well packaged, easy to iron on reverse before starting, paint covers well, if number is a bit dark, if using a... See more

Rated 1 out of 5 stars

Order's do not arrive. They claim to have delivered them and will not refund. I have left negative reviews on all three kits I ordered and never received weeks ago and all these reviews have not be... See more

Rated 1 out of 5 stars

I made 2 separate order for 6 paintings in total. Ive only received 1 order (3 paintings) tracking by yodel says delivered both so hedy house won’t do anything about it. You can’t call them only emai... See more

Company details

Information provided by various external sources

We specially provide the unique DIY paint by numbers kits UK and all the painting by numbers tools for the beginner paint by numbers lovers. All products are in stock, Ship out in 24 hours.


Contact info

1.8

Poor

TrustScore 2 out of 5

310 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Beautiful painting

I would like to give a big thank you. The picture is a challenge and kept me occupied for hours. It looks fantastic. Thank you will order again

February 4, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs, not worth the time/money

Having been referred to the company by an online influencer saying they got theirs from HedyArt, I ordered a paint by numbers straight away. Delivery stated it would be 9-12 days, however it has since been 2 weeks and have had no updates. I recently emailed Yodel asking where my delivery was as I had received an email from HedyArt to say it was out for delivery, yet Yodel had only received a booking number, no actual parcel. I emailed HedyArt to complain as Yodel had no sign of my parcel and I am still yet to receive any form of reply. Having been sent an email to say it was out for delivery, there is no information on the tracking site as they haven’t actually sent out my order. Would not order from them, very unreliable!!

January 30, 2021
Unprompted review
Hedyart logo

Reply from Hedyart

Hello, we are so sorry for this situation. But could you please tell me your order number? I will check it for you soon.

Rated 3 out of 5 stars

Badly packed

Everything arrived on time but not entirely good condition. One of the canvases has been literally folded instead of being rolled, and now it's just practically useless.

January 23, 2021
Unprompted review
Rated 5 out of 5 stars

Pass away the lockdown down BLUES

First time to painting by numbers and found hedyart a good chance , even offered me extra paint if I run out , it's a great way to relax and take your mind of the the lockdown blues as we're all finding life a little bit stressful at the moment and seem to have a lot of time on our hands , but sitting down painting away takes your mind of thinks helping you relax , if your thinking of getting one , I strongly advised you do , as you wont be disappointed with the service or quality

January 19, 2021
Unprompted review
Rated 1 out of 5 stars

Save your money

I ordered a package from this company for my granddaughter for Christmas, a 40 cm framed picture. What arrived was a 40cm frame and a 35x50 picture. Having contacted them I received the standard apology and how could they make it better. I have since sent them 5 e mails and two photos they requested. No response, nothing acknowledged and nothing corrected.

January 18, 2021
Unprompted review
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Reply from Hedyart

We are so sorry for this situation, could you please tell me your order number? I will check it for you

Rated 1 out of 5 stars

Awful Service Do Not Order From Them

I ordered a paint by numbers of which i never received an order conformation to however they had taken the exact amount of money out of my bank, so i thought everything was going to plan. Five weeks later and still not order confirmation and no delivery! I message and email HedyArt and they told me i have never ordered something from them I then went on to show them my bank statement which showed how they had taken money from my account. This is the message they sent “ Em, maybe you can check it again.” I said i have which is why im reaching out to you and i would like you to refund me my money. This is when they stop replying to me and as it was sent on messenger i can see they have read it but decided not to reply. 3 weeks later a paint by number shows up hut is not what i ordered i reached out to them on how to return it and still got no response.

I never recieved an order number which was the problem. I ordered the product weeks went past i heard nothing and then the wrong product arrived at my door.

January 17, 2021
Unprompted review
Hedyart logo

Reply from Hedyart

Hello, we are so sorry for this situation. Could you please tell me your order number? I will check it for you.

Rated 5 out of 5 stars

Great Product

Came within a few days, everything i need included. paint brushes really good although only used the one very small one. much better outcome then i expected. i wish i had purchase the frame with it now! so realistic and very calming and addictive!

January 11, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic

During lockdown I decided I would try these. Communication was great, product was excellent. Clear numbers and good quality thick paint. I have gone on to complete 6 more and they have helped my mental health and I have several friend who have also ordered and completed one. Someone even offered to buy my completed painting!

January 11, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Delivery was good. Product was as described and I cannot fault it. I purchased the Highland Cow paint by numbers with frame and I’m very happy with the end result, it is now hanging on my wall. Have recommended to friends who have since purchased too.

January 8, 2021
Unprompted review
Rated 1 out of 5 stars

No communication

my order #DE31695 has not yet arrived. I ordered three pictures. I turned on PayPal because I don't get any answers from support

January 7, 2021
Unprompted review
Hedyart logo

Reply from Hedyart

Hello, could you please tell me your order number? I will check it for you.

Rated 5 out of 5 stars

fantastic

fantastic! great communication and it came on time! i can’t wait to paint this as give it to my father as a present! then will be getting another one. thank you so much i love it xx

January 6, 2021
Unprompted review
Rated 5 out of 5 stars

This shop is amazing

This shop is amazing. I've brought a few of the painting by numbers from them. 1 of which was my own photo. It was so amazing and looked exactly like my grandson. In lock down this shop as given me joy.

January 4, 2021
Unprompted review

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