Hedyart Reviews 310

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Avoid avoid avoid I was lucky I got the items but canvas ripped frame broken they tried to insult me by saying I have to put frame together I am aware of that but when two pieces of the frame are brok... See more

Rated 5 out of 5 stars

Needed a new hobby, saw these and thought why not! Sent for 3, came within stated time, well packaged, easy to iron on reverse before starting, paint covers well, if number is a bit dark, if using a... See more

Rated 1 out of 5 stars

Order's do not arrive. They claim to have delivered them and will not refund. I have left negative reviews on all three kits I ordered and never received weeks ago and all these reviews have not be... See more

Rated 1 out of 5 stars

I made 2 separate order for 6 paintings in total. Ive only received 1 order (3 paintings) tracking by yodel says delivered both so hedy house won’t do anything about it. You can’t call them only emai... See more

Company details

Information provided by various external sources

We specially provide the unique DIY paint by numbers kits UK and all the painting by numbers tools for the beginner paint by numbers lovers. All products are in stock, Ship out in 24 hours.


Contact info

1.8

Poor

TrustScore 2 out of 5

310 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic product!

Fantastic product, beautifully packaged and arrived promptly.choices a plenty! I bought this as a Christmas present for my wife and she loved it! Will definitely be buying again! Thank you Hedyart!

December 30, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered a 70x70 customised canvas for…

I ordered a 70x70 customised canvas for my sister at a cost of £57.50 believing that Hedyart was a UK company. It arrived on Friday in a battered and damaged box with hilariously (if not so disappointing) the words To My Lover printed in bold red across the top. It honestly looks as if I had paid £9.99 in a bargain basement store. Just had to rush out and spend £25.00 on a box canvas to try and do something with it. I have emailed my complaint to the company to give them a chance to rectify this appalling situation before posting my review but alas they obviously are not worried about negative feedback.

December 21, 2020
Unprompted review
Hedyart logo

Reply from Hedyart

We are so sorry for this situation, how can we make up for it?
Please let us know.
Sincerely

Rated 1 out of 5 stars

AWFUL QUALITY WONT RESPOND RE REFUND

CRAP QUALITY FROM CHINA WONT HELP WITH RETURN OR REFUND USE AMAZON INSTEAD This company is a joke - they delivered half my order of paintings very poor quality all folded in very small packets. They delivered separate parcel with crappy wooden frames. Won’t tell you how to return or where to return items. Don’t follow up when half the parcel not received. I have sent 6 emails asking for return address and refund. Found UK return address on parcel and returned yesterday. Have instigated chargeback with my credit card. No idea from website coming from China. No way to contact apart from email to which they don’t respond!

December 15, 2020
Unprompted review
Hedyart logo

Reply from Hedyart

We are so sorry about this situation, could you leave your email or contact us on our website, we will check it for you.

Rated 5 out of 5 stars

Extremely Pleased

I ordered three painting by numbers in an offer and I am now on my second one. The first one (dusk scene - steps in Paris) has come out brilliantly. I am so pleased with the results and I plan to mount and display. The paints and canvas are of high quality and this is a totally enjoyable hobby. I will be buying again from HedyArt's huge range.

December 11, 2020
Unprompted review
Rated 1 out of 5 stars

No Item delivered.

I ordered a paint by numbers portrait as a gift for my mother on Nov 5th and has still not arrived. It seems to be coming from China! I have been sent tracking numbers but they are incorrect and now show my parcel as delivered on one set of tracking numbers and the other tracking number is invalid. I am very disappointed and I dont know what to do next. This was a Christmas gift :(

December 10, 2020
Unprompted review
Hedyart logo

Reply from Hedyart

Hello, we are so sorry for this situation, could you please tell me your order number, I will check it for you.

Rated 1 out of 5 stars

Order no H623458

I have received only half of my order, no Tele no to call them. I have sent an email and message to no avail. But the full payment has been taken?? I did check the reviews before ordering and all seemed fine. Why no response?????
seems

December 9, 2020
Unprompted review
Hedyart logo

Reply from Hedyart

We are so sorry for this situation, and could you please tell me your order number, I will check it for you. Best wishes.

Rated 1 out of 5 stars

Awful customer service.

I have been waiting for a product for almost a fortnight now after being advertised 4 day delivery at most. After contacting the company they sent me back a screenshot of them searching for my email in their data base. They sent this along side no text or explanation. Since then I have not got a reply after sending two more emails and trying to reach them on instagram, The money has gone out of my account and the company haven't got in touch even after several efforts on my behalf. I have proof of purchase, and no help. This was supposed to be a Christmas present for my mum, and I'm feeling quite upset at the lack of contact from the team at Hedy art.

December 9, 2020
Unprompted review
Hedyart logo

Reply from Hedyart

Hello, we are so sorry for this situation, due to the COVID-19, the shipping time has been delayed, please understand and wait patiently. Best wishes.

Rated 5 out of 5 stars

By far the best paint by numbers

By far the best paint by numbers. The lines and numbers are marked very clearly and everything seems to be of a higher quality than others I have used. I did a 3 for the price of 2 on custom photos will not hesitate to use them again in future.

December 8, 2020
Unprompted review
Rated 5 out of 5 stars

I have purchased 6 of the largest kits from Hedy Art. For myself and for gifts.

I have purchased 6 paint by number kits from Hedy Art, all being the largest size. The quality of the canvas is excellent and the paint is good quality. Sometimes the numbers seem a bit confusing but take a step back, look at your painting and you will see what colour or shape needs to go there. The sets and numbers are a guide only, you can use your own imagination to make your artwork special.

December 3, 2020
Unprompted review
Rated 5 out of 5 stars

Very Impressed

I placed my order with some apprehension but I’ve had no issues with customer care or delivery.
I am currently enjoying painting my scene of Central Park. So much so that I have now ordered three more. Hedyart is also the best on price and free delivery. You just can’t go wrong!

December 2, 2020
Unprompted review
Rated 5 out of 5 stars

Crazy cat

Very good quality materials ,very pleased with my first picture, am about to start on my second .very enjoyable.

November 30, 2020
Unprompted review

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