Hedyart Reviews 310

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Avoid avoid avoid I was lucky I got the items but canvas ripped frame broken they tried to insult me by saying I have to put frame together I am aware of that but when two pieces of the frame are brok... See more

Rated 5 out of 5 stars

Needed a new hobby, saw these and thought why not! Sent for 3, came within stated time, well packaged, easy to iron on reverse before starting, paint covers well, if number is a bit dark, if using a... See more

Rated 1 out of 5 stars

Order's do not arrive. They claim to have delivered them and will not refund. I have left negative reviews on all three kits I ordered and never received weeks ago and all these reviews have not be... See more

Rated 1 out of 5 stars

I made 2 separate order for 6 paintings in total. Ive only received 1 order (3 paintings) tracking by yodel says delivered both so hedy house won’t do anything about it. You can’t call them only emai... See more

Company details

Information provided by various external sources

We specially provide the unique DIY paint by numbers kits UK and all the painting by numbers tools for the beginner paint by numbers lovers. All products are in stock, Ship out in 24 hours.


Contact info

1.8

Poor

TrustScore 2 out of 5

310 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have ordered a few kits and been very…

I have ordered a few kits and been very happy with all of them. Easy to do with good results.

Great for Christmas gifts.
Recommend to anyone to do.
They have been great to do through out lockdown.

Had one delayed hedyard were very helpfully in chasing it for me.

November 24, 2020
Unprompted review
Rated 1 out of 5 stars

So far not good at all

UPDATE 6 December - package has been shipped but it is taking ages and that was not clear on the website. It is currently in Hong Kong and considering I ordered this on 5th November as a Christmas present I think this is unacceptable.

So far not good at all. I ordered my paint by numbers on 5th November and it said free shipping (9-12 days) and I will be notified when it’s been sent. I’ve heard nothing so far and I’ve sent a follow up email but haven’t heard back yet which is making me worried they are a scam company, hence why I’m on here! Order number is H621516 if you’re reading this Hedyart!

November 23, 2020
Unprompted review
Hedyart logo

Reply from Hedyart

Hello, we have already shipped the goods for you, please wait patiently!

Rated 5 out of 5 stars

Great pictures very relaxing

I have just finished painting the lion picture. I was introduced to Hedy art by my freind and I am now hooked I find it so relaxing and the finished product is excellent I have now started painting a large heart can’t wait for the finished piece. I would recommend using Hedy Art the delivery was quick, the canvas and paint are great. I have already ordered another 3 for presents and for myself. Excellent for passing the hours in Lockdown.
Happy painting.

November 23, 2020
Unprompted review
Rated 1 out of 5 stars

My payment was taken 10 days ago

My payment was taken 10 days ago, but they can't find my order and now I've asked for a refund there's no reply from this company!

November 20, 2020
Unprompted review
Hedyart logo

Reply from Hedyart

We are so sorry for this situation, but you can reconfirm whether the order is successful, we will check it for you again, if there is your order, we will definitely refund you.

Rated 5 out of 5 stars

Just started my painting from Hedyart…

Just started my painting from Hedyart ... this great kit includes pre printed canvas , clearly numbered paint pots , bushes and a chart to follow if you accidentally paint over a number , and a coloured picture as a guide .

There are no instructions , none are needed
Although ideally a few tips might be a good idea ...
Once opened , keep your picture as flat as possible ... always wash your brushes regularly as this is quite fast drying paint ..
start with the darkest colours first , I started in the top right hand corner , working my way down and then turned the canvas to make painting easier .

Paintings take on average 20 hours but I’m allowing 30 for mine ... there’s no rush !

November 16, 2020
Unprompted review
Rated 3 out of 5 stars

Replied to my emails after I wrote a review here

Took a while to reply to my emails but did reply( only after I wrote a review on here ) Paintings came 22 days after the order was processed. Hedyart said this was due to the pandemic idk. They’re on nice canvas all seems good. I think it’s a moderate price for what you get the canvas and paints seem quality.

November 9, 2020
Unprompted review
Hedyart logo

Reply from Hedyart

Hello, we are so sorry for this situation. Could you please tell me your order number, I will check your package status for you.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, great quality canvases and paints. My orders were for gifts for family children to keep them occupied during lockdown and one they hopefully enjoy

November 9, 2020
Unprompted review
Rated 5 out of 5 stars

I ordered 3 for the price of two during…

I ordered 3 for the price of two during lockdown and I’m now totally addicted. I have now painted 7 different pictures and each and every one has turned out amazing. Highly recommend this company and their products I can’t get enough of them

November 9, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered 3 paintings as on offer

I ordered 3 paintings as on offer. Items arrived promptly but not as I expected. Canvasses were folded and creased that I couldn’t remove. Frames were in another box and damaged as I ordered pictures to be framed. I contacted Hedyart and instructions on how to remove creases n fit the frames were sent. I tried to remove creases but unsuccessful. Made another contact and initial refund was made. I also sent photos of badly damaged frames and provided cost of framing. Another refund was made. Yes, Hedyart did respond but I am totally disappointed as the canvass isn’t of a quality as it does not absorb the paint. These are not my first experiences with painting by numbers. I shall not make further orders from Hedyart.

November 7, 2020
Unprompted review
Hedyart logo

Reply from Hedyart

Hi, we are so sorry about you unsatisfied with our product, but we can reissue a new painting for you or give you a refund. Do you think it's okay?
Have a wonderful day and take care

Rated 5 out of 5 stars

Love it

I brought the Highland Cow to do during lockdown. It was quite daunting at first but once i got into it it was very easy. The end result was amazing and all my friends and family love it. I am going to get it framed now and place in my new home. Have also brought two more to do

November 6, 2020
Unprompted review
Rated 5 out of 5 stars

Exceeded my expectations

Product exceeded my expectations. Excellent quality canvas, brushes and paints. The painting turned out much nicer than seen on screen. Have recommended these products to family and friends since and am looking forward to placing next order.

November 1, 2020
Unprompted review
Rated 5 out of 5 stars

I wanted to pick up the brush and paint…

I wanted to pick up the brush and paint but didn't know where to start. Hedyart was perfect. They provided the material including brushes and canvas. I've ended up completing a beautiful, intricate bird piece. It wouldn't have been possible without Hedyart. Great service. Thank you.

October 28, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Have bought six painting from them now and they are excellent quality and turn out exactly like the description. Kept informed throughout shipment process so I knew every step of the way where my order was. Highly recommended

October 22, 2020
Unprompted review
Rated 5 out of 5 stars

I am so pleased with the result of my…

I am so pleased with the result of my 1st number painting. It gave me a great picture for my wall and much satisfaction creating it.
I have never attempted to do a painting before and now I can't stop ordering more.
Thank you Hedyart

October 19, 2020
Unprompted review
Rated 5 out of 5 stars

My Highland cow painting

Ordered the canvass on an easy to navigate site. The art pack arrived within timeframe stipulated which I was very pleased with. I was s bit overwhelmed with it at first but once I started painting I really enjoyed it. The painting is finished and I love it. Have had lots of positive comments. Loved it so much I've ordered another one.

October 17, 2020
Unprompted review

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