Hek Jones Solicitors Reviews 557

Despite living in the North of England, Hek Jones of Cardiff proved to be an extremely good choice. From the point of putting our property on the market, Josie dealt with the initial process and responded quickly to any of our enquiries. The conveyancing, dealt with by Paigton, was done in an efficient and professional manner throughout. We were kept well informed of the progress of the sale and had every confidence in Hek Jones.
We wouldn't hesitate to use their services again. Thankyou.

Absolutely was pleasure work with Hek Jones, i appreciate to all team specially to Kayleigh Allen and Laura Flook and Josie. Very friendly, always reachable and most importantly very professional everything was smooth.Thanks for all Hek Jones team.

Maryam

Rowan Connell was responsible for the conveyancing work on my first-time house purchase and she was brilliant throughout the entire process (very professional in dealing with a not-so proactive seller). Even when Rowan was on holiday the reception team still managed to put me through to a colleague that was able to either assist or record any of my queries. I really felt heard/listened to throughout the process and that Rowan and her team fought my corner. Only criticism I'd have is the app, it doesn't update at all through the process and renders it a bit useless. Thank you again!

I had a fantastic experience Chloe at Hek jones. Her thorough and professional approach instilled confidence throughout the process. While the speed could improve, I acknowledge the complexities involving the many third parties. Overall, I highly recommend their services for a reliable and diligent conveyancing experience.

Mixed feelings.
Myself and my partner are first time buyers and knew nothing about the process of buying a house.
At the beginning there was very little contact with Hek and it was difficult to get hold of anyone to speak to when we had questions as no one had been assigned our case yet which was frustrating.
I must say Alex Ellis was brilliant once our case was assigned but we practically never heard from the solictor themselves Jason which was Unexpected, even when we completed our sale Alex contacted us wishing us well which was lovely and well received, but we didn’t hear from Jason which felt unfinished and to a certain degree rude.
Overall, things just felt as if no one was working in unison or checking things, I was asked for my help to buy documents on 3 occasions and on the third occasion they had been sent 6 weeks before the third request.
I see some good things from Hek but I wouldn’t actively recommend.

Good response to emails

Always ready to understand and to help in various difference circumstances.
Always on point.
Great Conveyancing service!!!

Massive thank you to Ashleigh Pamplin and Leon Jones with completing our complex lease hold flat sale !

Communication was fantastic!

We can’t wait to instruct you with our next purchase ! We will be back very soon ! :)

Used Hek Jones recently for the conveyance of a property. Throughout the process, I was kept up to date. The whole transaction was handled in an efficient and proffessional manner.
Chloe provided a clear and courteous service, answering all my queries and guiding me through the process to a most satisfactory standard.

Julia is fantastic solicitor. She and her team were very helpful and communicative throughout the whole buying process when we bought our first property earlier this year.

I'm very surprised of their positive reviews and would question who's written them!! Absolutely shocking service. Average 5 day response to emails and if you need input on a query from an actual solicitor it takes even longer!! Our sale is to a FTB of our empty flat with us buying nothing and so far we are 6 months in and still going!! Would not recommend at all

Our beginning with Hek Jones wasn’t very good. It took over a month for our case to be assigned, and a lot of back and forth with a few different people. However, it all changed for the better once Jason Strange took over. Jason is an outstanding professional. Besides being very aware all the steps involved in the purchase of a property, he manages to stay calm throughout the way, even under a massive pressure. That shows how experienced he is and how good he is at his job. Every piece of advice we got from him, up to today, has been of great value and much appreciated. He constantly kept us updated and reassured. We are very thankful for having Jason as our solicitor and would definitely recommend his services. Jason deserves all five stars, but I’m giving it four stars because Hek Jones really needs to improve its internal communication.

My case was handled by Jason and Alex. We were first time buyers and they were patient and answered all our questions. They provided regular updates (when there were any) and were thorough to ensure all necessary indemnity insurance policies were in place. All in all, from placing our offer to getting the keys in hand, it took about 4 months.

What excellent service from Hek Jones solicitors - I highly recommend them! Every time I had a query or needed clarification on some of the points in emails, they couldn’t have been more helpful - especially Chloe, who was amazing! She was so patient in listening to, and following up, any concerns I had. A great company.

First class service from Hek Jones. They dealt with both our sale and purchase. Answered any questions promptly and honestly which was very much appreciated in a complex purchase. Chloe and Alexandra were fantastic. We can’t thank you enough

Thanks to Chloe for her assistance with my property sale. She was always on hand when required and dealt with the transaction extremely efficiently. Thnaks for all your help Chloe.

We instructed Hek Jones through Money Supermarket. This was a great choice as Money Supermarket were able to accelerate the process and keep us up to speed with progress in the early stages. Nearer to the final stages I would primarily liaise with Chloe Dent who was incredibly helpful. On a few occasions I wanted to go faster than was possible (due to others in the chain). Chloe was very patient with me and explained what needed to happen and by whom. She was great at ensuring we didn't run faster than the process would allow. She was realistic in setting our expectations. As we got closer to the final stages where things were able to move a lot faster I could see she was really on top of the whole case and ensured the exchange and completion worked to our best timescales. I would recommend Hek Jones Solicitors, Chloe Dent and her colleague Alexandra Jenkins

Chloe Dent was really helpful.

Excellent service from Chloé throughout our whole process. Information was clear, communication was frequent, with regular updates as and when required. Very professional when dealing with others who at times proved difficult and confrontational and made the process much less stressful for us. Would highly recommend.

I chose Hek Jones on recommendation from my broker, L&C. In hindsight, I should have been more fastidious in my research.

I have found my solicitor to be unapproachable, unavailable, and on one occasion, incredibly unprofessional - making a thinly-veiled threat to drop my case should I continue to question why it has taken up to 14 days to respond to very basic questions asked via email. My solicitor’s reaction was astonishing - a woe-is-me, self-pitying email demonstrating a fragility and instability, questioning how I dare ask why the process has taken so long. All communications have been kept.

We are now in a situation where the seller’s solicitors have indicated readiness to exchange and complete. I was informed of this by my solicitor - only after having chased them up - almost two weeks ago.

Since then, we have had zero movement. No contact with either me or with the seller’s solicitors. I know this because the house I am buying currently belongs to a family member.

This process has dragged on for months. I appreciate that this is often normal but at every stage, the seller’s solicitors have been infinitely more responsive, professional and have demonstrated a willingness to move the process on at every opportunity.

I cannot fathom why my solicitor at Hek Jones has consistently dragged their feet.

There is no chain, there have been few issues with the process; those which have arisen - minor issues with searches - have been responded to promptly. And yet, we have been involved in this process for almost five months now.

Not only can I not recommend Hek Jones to those going through the conveyancer selection process, I must actively recommend that you remove them from your list. This experience has made a ‘slam-dunk’ house sale a stressful and unpleasant process. I would even go as far as saying that I have rarely come across someone as ill-suited to a customer/client-facing role.

Avoid.

Terrible Non Communicative Solicitors.

- Agreed to do a holiday let conveyance for me, which i needed doing urgently and stated the reasons why, they demanded £50 deposit before they would send an app we could confirm our identities on, which I paid.

- They then sent me the most long winded tedious amount of paperwork in PDF format we had to print fill in, upload again. It took hours. their blurb said they would send us a link to their App to confirm our identities on, but it never arrived.

- Still no communication from them regarding the conveyance. I wrote at least 3 emails to the supposed appointed solicitor ‘Josie’, asking her a couple of simple questions. No response. I made 2 phone calls. the first went to answer phone, The second a gentleman answered and said ‘oh Josie, yes I know her…I’ll put you through to her….’ After 3 rings it went to answer machine again. I left a second message, but she never replied.

I emailed a 4th time stressing the need to complete the conveyance fast and asking for Josie to contact me urgently to discuss.

A week later I suddenly get an email from Hek Jones saying they were unable to do the conveyance as they ‘don’t do holiday let conveyances’. They literally WASTED another WEEK of my time to tell me this.

This Firm was recommended to me by my Broker L&G, so I sent a stinking message to them about their incompetence as well.

I sent Hek Jones an email of complaint and asked for my deposit back. I was then told by another person there called Charlotte that in order to get my deposit back I had to send them a screen shot of my bank account details !!! And told me Josie would refund me straight away as soon as she had it. Unbelievable.

Despite thinking this was bizarre ! I did as they asked. They STILL didn’t refund me !! And they STILL never responded to my complaint or ANY of my emails.

It was just’ can’t do holiday let conveyance, and that was it. NO apology, NO explanation, NO communication whatsoever.

I quickly had to instruct a different Solicitor, who started work the same day and told me a holiday let conveyance isn’t much different to a normal conveyance, so didn’t understand why Hek Jones wouldn’t do it.

I think it’s because I asked for it to be done urgently and they just couldn’t be bothered , that is my genuine opinion. Everything about my experience with Hek Jones was SLOW, non-communicative, couldn’t care less about anything attitude. Abyssmal.

A week later I STILL hadn’t received my deposit back. So sent them another email threatening court action if it wasn’t refunded promptly. And within 5 minutes I suddenly received a notification from my bank I had received it. So they had just sat on it. i got an email back from Josie then - the first communication she;d ever made with me, saying she had instructed their accounts department to pay me last week. I didn’t believe her at all. Would be a strange coincidence it arrives 5 minutes after I threaten to raise it in a small claims court.

I wish I had read TP reviews before going with this solicitor. My broker would have been paid money for recommending them, and they couldn’t have recommended a more incompetent, slow, non-communicative solicitors that apparently doesn’’t even do holiday let conveyancing - which I just don’t believe.

If I could give them minus stars I would. they just don’t care, perhaps they have so much work they can afford to pick and choose what work they do, but just to leave a client waiting and waiting , take their money, waste hours of their time filling in paperwork, to then just turn around and say can’t do it, is very unprofessional, uncaring and lazy in my opinion.