Hello Fresh has brightened up flavour & colour on my plates.Delivery was prompt. However being the only mouth at my table it isn't so wonderful eating 2 meals consecutively the same twice a week. I h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great recipes, very handy when you’re a busy person good pricing and I like the commitment to reducing packaging. Food items are always fresh takes the hassle out of thinking of what to have for dinne... See more
Company replied
We are really enjoying the flexibility of HelloFresh, it’s great being able to change the amount of meals from one week to the next depending what we have on as a family. Also love the amount of recip... See more
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Firstly, we are happy and appreciative of the time saved in shopping and thinking "what will we have tonight" and also financial savings... no impulse buying everything is sorted all we have to do is... See more
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Company details
Written by the company
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Contact info
New Zealand
- hellofresh.co.nz
4.0
Great
15K reviews
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Misleading and invasive telemarketing tactics
I’m sharing this feedback constructively, but I’m genuinely concerned about two major issues with HelloFresh.
First, the nutritional information on some recipes appears to be significantly inaccurate and, in my view, misleading. If you’re selecting meals based on calorie targets, this matters. One example was a curry with rice listed at around 300–400 calories per serve. Based on the listed ingredients and portions, the actual calorie content would be well over double that. That level of discrepancy undermines trust, particularly for customers who are managing weight, health conditions, or specific dietary goals.
Second, the telemarketing behaviour after cancelling a subscription is unacceptable. After cancelling, I received multiple calls from unknown numbers. When I eventually answered, it turned out to be HelloFresh attempting to get me to resubscribe. The approach felt aggressive and invasive rather than customer-centred. It gave the impression that retention mattered more than respecting a customer’s decision or experience.
Between the misleading nutritional information and the pushy post-cancellation contact, I’ve lost confidence in the brand. I won’t be using HelloFresh again, and I’d strongly encourage the company to address both transparency around nutrition and how they treat customers who choose to leave.
November 20, 2025
Unprompted review
Reply from HelloFresh New Zealand
Hi Grace,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Ricka
Customer Resolution Specialist
HelloFresh
I have had 3 delivery's gone to wrong…
I have had 3 delivery's gone to wrong address.
September 22, 2025
Reply from HelloFresh New Zealand
Hi Von,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
It’s reasonably seamless actually
It’s reasonably seamless actually
Carrots seem to be a bit soft
Merry Xmas
September 10, 2025
Reply from HelloFresh New Zealand
Thank you so much for your review! ⭐
We're delighted to hear that our boxes are working for your household!
We're so sorry to hear that there have been a few hiccups with some of the ingredients you've received. As a service centred around convenience, this really undermines that benefit and we're so sorry to have not lived up to our promise. If this ever happens, it is important that this gets reported so we can look into what went wrong and take the appropriate action to make sure it doesn't happen again. Most importantly, we'll always make sure you're not out of pocket for an ingredient that wasn't up to our usual, high standard. If this happens again, please reach out to us and we'll be happy to get it reported and sorted!
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Daren 💚
Hello Fresh
Pretty happy with Hello Fresh, it’s definitely simplified in flavour profile over the years as I’d say they are cutting costs like everywhere has to. Still strike some amazing delicious meals though and we still enjoy it, being able to pause and then start when we feel like it provides great flexibility and there is a big selection of meals. Well-priced too.
July 8, 2025
Reply from HelloFresh New Zealand
Thank you so much for the five stars, Rebecca! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Hello Fresh has been great for our busy…
Hello Fresh has been great for our busy lifestyle. Produce is always nice and fresh. The meals are easy to prepare and very tasty.
December 2, 2025
Reply from HelloFresh New Zealand
Thank you so much for the five stars, Gail! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Completely satisfied in hello fresh
Reliable delivery, great variety, delicious meal options , convenient, and great value … highly recommend
November 18, 2025
Reply from HelloFresh New Zealand
Thank you so much for the five stars, Fiona! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Making life a little easier
As a single woman living on my own this has been the motivation to cook healthy meals that I needed. The skip week and pause subscription function is excellent. I enjoy selecting my meals for the week and always love getting my well packaged box delivered at a time that suits my schedule.
August 8, 2025
Reply from HelloFresh New Zealand
Thank you so much for the five stars, Amanda! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Reply from HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
Warning: Food Quality Has Dropped!
Great way to save time and meals are good but constantly disappointed by the quality of the vegetables! 4 of 6 tomatoes in one order were bruised and battered - in the rubbish they went! Also, in two of the meals, each had cucumber. One meal we got given a big cucumber, the other we got given a mini cucumber - why such a massive inconsistency? They were both for a salad. Also noticed that there are less and less vegetables in the meals compared to when we ordered our first box and photos of meals had cheese in them but no cheese included in the bag (and no mention as a pantry item). Less and less ingredients in the meals these days. Try the free box if you haven’t already and find out for yourself.
November 18, 2025
Reply from HelloFresh New Zealand
Hi TJ,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
The meals I had were very tasty
The meals I had were very tasty, the mixture of the vegetables were amazing, my best dish was the prawns with Couscous. AMAZING
October 3, 2025
Reply from HelloFresh New Zealand
Thank you so much for your review! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Daren 💚
Love it
Love it. Well priced, healthy and delicious meals delivered to your door that are easy to cook. I assumed I would get a couple and cancel but I find myself ordering every week.
November 25, 2025
Reply from HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Daren 💚
By and large a smooth set up
Fantastic selection of meals that are affordable-especially when you take the time to choose them. Takes the hassle out of cooking dinner.
Occasionally they get an ingredient wrong but the customer service is quick, kind and helpful and they rectify the situation immediately.
By and large a smooth setup!
December 9, 2025
Reply from HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Reply from HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch💚
What I think about Hello Fresh
The packaging is really good. Having the recipes and ingredients arrive in seperate bags makes it easier to cook
them. Some of the ingredients could be a little fresher but on the whole are pretty good. The recipes are tasty and easy to follow ..
November 25, 2025
Reply from HelloFresh New Zealand
Thank you so much for your review! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Blanch💚
Reply from HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Reply from HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Salads are pretty basic
Salads are pretty basic, just ixed greens , would like to see use of cos and other lettuce varieties. Sirloin steak really hard to get right, tough! Protein portions a bit skimpy at times. Other than that, pretty well balanced meals, just got to get your choices right
July 23, 2025
Reply from HelloFresh New Zealand
Thank you so much for the review, Jillian! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
HORRIFIED AT NO CANCELLATION OR REFUND 5 DAYS PRIOR TO DELIVERY DATE!!!
I am absolutely horrified that Hello Fresh took a payment really early, and I requested it to be cancelled 5 days prior to the date it is booked for delivery as my budget does not allow this and they refused to refund me!!!!
THIS COMPANY IS NOT A GOOD COMPANY. THIS IS VERY BAD VALUES TO NOT REFUND AN ACCIDENTAL ORDER 5 DAYS PRIOR TO DELIVERY DATE!!!!
This has put me into financial hardship and I am unable to pay for my urgent vehicle repairs for safety reasons. This is not at all okay. I would never use Hello Fresh, nor would I recommend any of my contacts use them either.
Hugely disappointing putting myself and my daughter in danger by not processing a cancellation and full refund so I can get my vehicle repairs done!!!!
December 4, 2025
Unprompted review
Reply from HelloFresh New Zealand
Hi Missi,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
This was our second delivery…I will be ordering again.
This was Only our second delivery and so far everything has been great, beautiful fresh produce, easy to read and prepare instructions and delicious food.
December 2, 2025
Reply from HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Partner now has everything to create…
Partner now has everything to create dinner most nights , although the amount supplied is more than we would normally serve , we have to buy 2 x 2 people packs for 2 adults and 1 fussy child who still has a lot of junk food when he gets home from school , 2 hours before dinner
August 31, 2025
Reply from HelloFresh New Zealand
Thank you so much for the review! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
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