Absolute garbage. Used them years ago and it was fine. Purchased now twice and each time the license keeps saying expired and will not work or download sheets from Google Sheets to Excel. No customer... See more
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I bought the 365 program. It was three days before I got the download information and directions. I needed the program the next day so, I downloaded and purchased it from another outlet. I have ask... See more
Been trying to get a return call for a week now. I did get a response via direct Email but nothing from contact page. When I try the phone number, they 'try'(for about 2_seconds) to find a 'live pers... See more
I purchased Microsoft Office 2021 Professional Plus on a Sunday afternoon. Within 4 minutes of purchase I received the link to download it and another email with the activation code. All went perfec... See more
Company replied
Company details
Written by the company
Helpful Downloads is an American owned and operated digital software e-commerce retailer located in the United States. Here at Helpful Downloads, we strive to provide you with the best and latest software in the industry, competitive prices, and the professional experience you expect and deserve as a customer.
Contact info
4355 Cobb Pkwy, 30339, Atlanta, United States
- (833) 702-1570
- info@helpfuldownloads.com
- helpfuldownloads.com
3.0
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
The program works great and the price…
The program works great and the price was a bargain.
August 20, 2024
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
Honest, fair people
So complicated I could not figure it out and gave up. Out the $30. However, they gave me a call, appologized for the inconvience and returned my money. I believe these are very reputable people and for someone more tech savvy than me would find this site very useful
August 18, 2024
Reply from Helpful Downloads
Hi Donald,
We are terribly sorry for the inconvenience! Please allow our technical support team to further assist you with the installation. One of my colleagues will send you an email today so please check your inbox.
Looking forward to hearing from you.
Kind regards,
The HelpfulDownloads Team
Helpful Downloads was very helpful
Helpful Downloads was very helpful. I had questions about installing a 2nd copy of my Microsoft Office (5 User License). Emmanuel answered my questions, then installed Office as I wanted it with my original User License ID.
August 21, 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
Keep your money
Simple, it didn't work as described. Yes I followed the instructions.
Helpful, trying to contact me during work hours is fruitless as I don't have access to my laptop here.
August 16, 2024
Reply from Helpful Downloads
Hi Steven,
We apologize for the inconvenience! Please allow us to help you out with the installation. One of our support will contact you today so please be on the lookout!
Looking forward to hearing from you.
Kind regards,
The HelpfulDownloads Team
Poor Customer Service
I sent you an email asking for help in downloading the Windows 11 upgrade file. I descrbed to you the problems I was having. I didn’t not receive a response from you after more than a week. I even followed up by phone and left you a message at 1-833-702-1570 requesting for you to call me back but I did not get a return call. I surely am not satisfied with your inattention. You just lost a customer.
August 10, 2024
Reply from Helpful Downloads
Hi Pol,
We are terribly sorry for the inconvenience! One of my colleague has sent you an email response 10 days and we haven't heard back from you after it. One of our support will call you back today to help you out with your download.
Looking forward to hearing from you.
Kind regards,
The HelpfulDownloads Team
Helping me promptly after working…
Helping me promptly after working hours. I appreciate the quick response. Thank you
August 19, 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
Excellent Customer Service
The online support was very helpful when the software quit working. Was impressed with the immediate customer service for a reasonable inexpensive piece of software (Microsoft Office).
My only complaint was I was having a difficult time understanding Emmanuel during the help with the language barrier.
August 19, 2024
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
Great and fast support
August 19, 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
Pleasantly surprised
I was a little nervous about doing this on line, but it was easier than I thought. Purchasing it was easy & they were very informative. You have to watch the video to download and it also was easy to follow. It worked our great for me, very happy.
August 14, 2024
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
Just a little confusing. On the dollar on the downloading. I couldn’t tell if it was downloading at first, but I figured it out. It may have been my tablet. Who is this a little confusing
Who is this a little confusing? I didn’t know if it was downloading and it’s probably my tablet.
August 11, 2024
Reply from Helpful Downloads
Thank you so much for your feedback. Your feedback is invaluable to us as we strive to provide excellent customer service.
We'd like to know if you still require assistance using the product you ordered.
I Purchased MS Office 365 license and…
I Purchased MS Office 365 license and tried installing it. I had bunch of issues and reached out to their support team. I did receive response from support team providing some set of info. But whatever the solutions that were given didn't work at all. I did send all the screen captures and all the error messages that i had received. But i haven't received any updates from last 3 dys and the installation did not complete and couldn't activate the license still. Had only issues still not resolved nor i have had any luck in getting the Office 365 product working so far. I would be requesting for refund as i am not happy with support nor with the purchase as it did not work.
August 11, 2024
Reply from Helpful Downloads
Hi Balwinder,
We are so sorry for the inconvenience that this issue has caused you today! We tried to reached you since day 1 but we haven't received any response. We also attempted to call you back but got no answer. Please, allow our technical support team to help you out with your concern. You can email us at info@helpfuldownloads.com or call us at +1833702-1570.
Thanks and have a great day!
There was a language barrier and was…
There was a language barrier and was not able to get window 11 install. Will try one more time
August 11, 2024
Very efficient and helpful
August 15, 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
My product was working within 15 minutes
August 9, 2024
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
I would give zero stars if I could
I would give zero stars if I could. I ordered Windows Server 2019 software and within 2 minutes received an email with install instructions and a "NULL" activation code. NULL means not useable. I called and was told I would receive an activation code within 15 minutes. No code received. I called 30 minutes later and left a message to refund my money. Once I get my MasterCard bill, if I have not been refunded I will be reporting this as a fradulent charge. Don't use this company
August 13, 2024
Reply from Helpful Downloads
Hi Kevin,
We are so sorry to hear that! There was a glitch on our email system that's why there's no product key on the email instruction you received. We recently fixed the issue and my colleague has sent you the product key associated with your order so please check your inbox and let us know if you are still having some problem with the download.
Looking forward to hearing from you.
Kind regards,
The HelpfulDownloads Team
OLD USER WHO IS DISAPPOINTED
I have had help DOWNLOADING but nevw=er was told how to upload and use. I need help FROM THE PLACE I AM, I do not need to start over like Technician Attaboye wants. That uses up the 30 minutes and never gets to a point where I can use MS365'. I need someone who can pick me up where I left off, or just get me going!
August 28, 2023
Unprompted review
Reply from Helpful Downloads
Hi John,
We are so sorry for the inconvenience! Please allow our tech support team to help you out with your concern. One of our support will contact you today to assist you further with your concern so please be on the look out.
Looking forward to hearing from you.
Kind regards,
The HelpfulDownloads Team
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
Password Doesn't work
I did receive the instructional email, printed it and the PDF that was attached. I watched the video too but I don't get the same prompts and when I enter the user that was sent it proceeds to password but it does NOT accept the Password from your email.
How do I proceed?
Still waiting for a reply from info email provided.
August 13, 2024
Reply from Helpful Downloads
Hi Shellie,
We are so sorry for the inconvenience! We have sent you an email response 3 days ago and we still haven't heard back from you. Please check your inbox, your spam, and junk folders.
Looking forward to hearing from you.
Kind regards,
The HelpfulDownloads Team
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