Absolute garbage. Used them years ago and it was fine. Purchased now twice and each time the license keeps saying expired and will not work or download sheets from Google Sheets to Excel. No customer... See more
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I bought the 365 program. It was three days before I got the download information and directions. I needed the program the next day so, I downloaded and purchased it from another outlet. I have ask... See more
Been trying to get a return call for a week now. I did get a response via direct Email but nothing from contact page. When I try the phone number, they 'try'(for about 2_seconds) to find a 'live pers... See more
I purchased Microsoft Office 2021 Professional Plus on a Sunday afternoon. Within 4 minutes of purchase I received the link to download it and another email with the activation code. All went perfec... See more
Company replied
Company details
Written by the company
Helpful Downloads is an American owned and operated digital software e-commerce retailer located in the United States. Here at Helpful Downloads, we strive to provide you with the best and latest software in the industry, competitive prices, and the professional experience you expect and deserve as a customer.
Contact info
4355 Cobb Pkwy, 30339, Atlanta, United States
- (833) 702-1570
- info@helpfuldownloads.com
- helpfuldownloads.com
3.0
Average
3K reviews
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Hasn’t replied to negative reviews
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Reply from Helpful Downloads
We apologize for any inconvenience this may have caused you. This is certainly not the experience we want our customers to have.
We understand your frustration and assure you that we are taking this matter seriously. Our team is currently investigating the issue.
Kindly check your email for more information.
Paid for the program but it didn’t…
Paid for the program but it didn’t download & work.
August 12, 2024
Reply from Helpful Downloads
We apologize for any inconvenience this may have caused you. This is certainly not the experience we want our customers to have.
We understand your frustration and assure you that we are taking this matter seriously. Our team is currently investigating the issue.
Kindly check your email for more information.
Easy to find what I was looking for
Easy to find what I was looking for, decent price, easy download.
August 8, 2024
Exactly as described
The product itself is exactly as described and functions perfectly. I have been using it for 6 weeks now and haven't encountered any problems.
July 3, 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
Microsoft Office Professional Plus 2021
I purchased Microsoft Office 2021 Professional Plus on a Sunday afternoon. Within 4 minutes of purchase I received the link to download it and another email with the activation code. All went perfect. The download took less then 5 minutes, and I was up and running. I was really concerned because I've heard horror stories about 3rd party vendors being spammers. Not this place. They were exactly what they represented themselves to be.
August 10, 2024
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
While cheap, there is a reason
While cheap, it will install but required me to disconnect my me login from apps. Must use their provide login for license.
August 11, 2024
I tried to install the software
I tried to install the software. Not possible. Microsoft had found a way to make it impossible. Only an online chat, after I have purchased the same software from Microsoft, allowed access.
I want my money back.
August 11, 2024
Reply from Helpful Downloads
We apologize for any inconvenience this may have caused you. This is certainly not the experience we want our customers to have.
We understand your frustration and assure you that we are taking this matter seriously. Our team is currently investigating the issue.
Kindly check your email for more information.
prompt and excellent service
prompt and excellent service. I was completely lost and Emmanuel helped with the download and explained everything nicely.
August 12, 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
great product fair price
great product fair price. instructions however left room for error. ws
August 10, 2024
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
I was hesitant about buying an Office…
I was hesitant about buying an Office license online but decided to give it a try. I'm so glad I did! The license arrived promptly and activated without any issues. Emmanuel
August 7, 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
Great instructional video step by step…
Great instructional video step by step to download, install and get started. Highly recommend!
August 10, 2024
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
Purchasing process
The purchasing process was straightforward and hassle-free. The license key arrived promptly and activated without any issues.
August 1, 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
The MS Office suite is working…
The MS Office suite is working perfectly as expected, and I have had no issues so far. The product is exactly as described.
June 22, 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
I was hesitant about buying an Office…
I was hesitant about buying an Office license online but decided to give it a try. I'm so glad I did! The license arrived promptly and activated without any issues.
June 22, 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
Purchased an Office license and the…
Purchased an Office license and the process was incredibly smooth. The product key worked perfectly and customer support was helpful when I needed assistance.
June 14, 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
I recently purchased an MS Project…
I recently purchased an MS Project license from Helpful Downloads and I couldn't be happier with the experience. The purchase process was incredibly straightforward and the license key arrived promptly. Activation was seamless and the software is working perfectly. Excellent customer service and a great product. Highly recommend!
Emmanuel was helpful and responsive when I had a query.
August 11, 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
Could not down load so cancelled order
Could not down load so cancelled order. Company agreed to refund my money and apologized for the problem.
August 3, 2024
Reply from Helpful Downloads
Hi Darrel,
We thank you for taking some time to provide us with your feedback. One of our support will contact you today to help you out with your concern so please be on the look out!
Looking forward to hearing from you.
Kind regards,
The HelpfulDownloads Team
Exceptional Service and Good Bang for my Buck
I recently purchased software from HelpfulDownloads for my small business, and I couldn't be more satisfied with the experience. The pricing was incredibly competitive, which was a huge plus for my budget, and despite the low cost, the software was exactly what I needed. Installation was a little trick but customer service was very responsive.
August 8, 2024
Unprompted review
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
Reply from Helpful Downloads
Thank you so much for your kind words. We're thrilled to hear that you were satisfied with your purchase and that our support team was able to assist you promptly. Your feedback is invaluable to us as we strive to provide excellent customer service.
We hope to serve you again soon!
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