They sell this life sustaining equipment with warranty. Then when the equipment fails, you pay shipping to send it back and no idea of when it will repaired. They say they shipped it back to the manuf... See more
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See what reviewers are saying
I ordered replacement filters from this company and both of the items i received were incorrect. Their website listed a 10 pack of filters and only one arrived. They told me it was a mistake in the we... See more
My great purchasing experience with Help Medical has been with Nick Grinberg. From the first phone call and texts I’ve been perfectly happy with the company and especially Nick. His friendly attitude... See more
I've spent an entire week jumping through hoops for a local company, and STILL don't have a machine. After emailing my prescription to Jonathon, he was able to set me up in under 20 minutes! The custo... See more
Company details
Information provided by various external sources
is dedicated to offering you the most competitive pricing with our and providing you with the service and equipment you need to breathe easier and get a good nights sleep!
Contact info
West 57th Street 57 STE 403, 10019, New York, United States
- 8554357144
- info@helpmedicalsupplies.com
- helpmedicalsupplies.com
3.5
Average
166 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Help Medical Supplies
Marina,
Thank you for the gracious review. Johnathan and the rest of our staff are willing to help you whenever we can!
Very attentive & helpful with dealing …
Very attentive & helpful with dealing with my Docs difficult staff. Thank you
September 23, 2017
Unprompted review
Reply from Help Medical Supplies
Hello and thank you for the wonderful feedback. We are always willing to provide you quality service in every aspect. Let us know how we can help you more in the future.
Jonathon was wonderful
Jonathon was wonderful! He followed up and made sure we received the equipment and that we were happy. I would recommend your company to anyone! Wonderful experience!
September 22, 2017
Unprompted review
Reply from Help Medical Supplies
Hello and thank you for the wonderful feedback. Nancy. Johnathan and our other staff members are willing to help and provide quality service each and every time. Let us know how we can help you with our next purchase.
Help Medical Supplies sent the wrong …
Help Medical Supplies sent the wrong item. I didn't open the box because it was much smaller than the cpap mask I ordered and need desperately! I emailed them immediately, explained, offered to return the unopened box if they send me a prepaid label, and asked for a refund. That was 3 business days ago, and I haven't heard a word from them since.
September 22, 2017
Unprompted review
Reply from Help Medical Supplies
Dear Dan Fairhill,
We apologize for the issue. We always accept returns on unopened items, manufactured defects or shipping errors. Please contact us with your order details prepared so we can issue the refund properly and send you the correct item.
Label created but not shipped
A Shipping label was created over a week ago but it looks like the company still hasn't actually shipped my order. They can't blame it on the storm because they are north of the storm and the label was created several days before the storm actually hit FL (company is in NY). Not sure what is going on.
September 13, 2017
Unprompted review
Reply from Help Medical Supplies
Dear Lisa,
Sorry for the issue. We wouldn't make any excuses for as to why our items aren't shipped on time. We notify customers if an item is out-of-stock, will experience delays due to weather or supplies and provide the new shipping dates. If you received your item, let us know and don't forget to share your thoughts on our wonderful products. Thank you.
Received exactly what I ordered in a …
Received exactly what I ordered in a timely manner. The item was cheaper than any other place I could find.
September 5, 2017
Unprompted review
Reply from Help Medical Supplies
Hello and thank you for the wonderful feedback. We are happy to see you are satisfied with your purchase and our medical equipment meets your needs! Let us know how we can help you with more of your medical needs. Thank you.
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