Henchman Reviews 393

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its excellent quality, stability, and safety for various tasks. Many found the ladders to be lightweight, easy to handle, and surprisingly stable, even at significant heights. The delivery service is frequently mentioned as fast and efficient, with products arriving well-packaged and in good condition. However, some customers experienced issues with products being damaged during transit, leading to the need for replacements. A few also noted that certain transport companies provided poor service or unclear delivery information.

What people talk about most

Product

Reviewers mention positive feedback about the product, consistently praising its top quality, stability, and... See more

Quality

Clients share positive opinions on quality, consistently describing products as top-tier, fantastic, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast and reliable shipping,... See more

Service

Consumers find service to be positive, with many reviewers highlighting great after-sales support and fast,... See more

Order

People report positive experiences with order, noting the ease of the ordering process and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product (fully adjustable pro 3,0) is an excellent ladder, very stable and safe to use at heights, and enables you to work very close to the plant, tree or topiary you need to prune. It 's therefo... See more

Rated 5 out of 5 stars

First of all, pro ladder is amazing quality, nicest I've seen. Stable and solid, even when I'm standing 4.8m in the air. Had the ladder delivered to us in Denmark. But was damaged in transit. I wrote... See more

Rated 5 out of 5 stars

Great Customer Service, fantastic ladder - as an smsteur gardener I feel quite as a professional: High quality, very safe snd comgortable - no topiary is too high for me right now, I cut everything t... See more

Rated 5 out of 5 stars

This ladder is extremely safe to use. you don't realise quite the feeling it gives you until you've been standing at 3 m height feeling like you're standing on the ground. At 11 kg it is not very heav... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

393 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Superb 🙌

Fast enough delivery and the best is I could plan the day I needed it to be there. Already used it today and it is the best investment I have made yet 🕺

June 10, 2025
Rated 5 out of 5 stars

Confidence at Height, but could use small tweaks

The Pro Tripod Ladder is easy to adjust, remarkably stable, and so reassuring that even when working at height, it feels more like standing on a small balcony than on a ladder. The only real drawback is the weight, which makes it a bit awkward to handle once deployed. Given the fairly high price point, I would have appreciated a small tray or perforated bracket — somewhere to rest a spool of twine and to slot in a pair of secateurs and scissors. My real rating would be 4.5 stars.

May 15, 2025
Rated 5 out of 5 stars

Henchman did a great service

Henchman, is a great company, my fully adjustable tripod ladder, arrived damaged in Portugal, and without any major issues they got the problem solved.
The ladder has since been in use and it is super useful at uneven grounds, as well at flat surfaces.
my one is the 3 meter high ladder which allows me to reach high. I use it weekly, it lives in the roof rack of the work van, and it deals with all kind of weather, it is in perfect order.

April 21, 2024

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