Henchman Reviews 393

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its excellent quality, stability, and safety for various tasks. Many found the ladders to be lightweight, easy to handle, and surprisingly stable, even at significant heights. The delivery service is frequently mentioned as fast and efficient, with products arriving well-packaged and in good condition. However, some customers experienced issues with products being damaged during transit, leading to the need for replacements. A few also noted that certain transport companies provided poor service or unclear delivery information.

What people talk about most

Product

Reviewers mention positive feedback about the product, consistently praising its top quality, stability, and... See more

Quality

Clients share positive opinions on quality, consistently describing products as top-tier, fantastic, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast and reliable shipping,... See more

Service

Consumers find service to be positive, with many reviewers highlighting great after-sales support and fast,... See more

Order

People report positive experiences with order, noting the ease of the ordering process and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product (fully adjustable pro 3,0) is an excellent ladder, very stable and safe to use at heights, and enables you to work very close to the plant, tree or topiary you need to prune. It 's therefo... See more

Rated 5 out of 5 stars

First of all, pro ladder is amazing quality, nicest I've seen. Stable and solid, even when I'm standing 4.8m in the air. Had the ladder delivered to us in Denmark. But was damaged in transit. I wrote... See more

Rated 5 out of 5 stars

Great Customer Service, fantastic ladder - as an smsteur gardener I feel quite as a professional: High quality, very safe snd comgortable - no topiary is too high for me right now, I cut everything t... See more

Rated 5 out of 5 stars

This ladder is extremely safe to use. you don't realise quite the feeling it gives you until you've been standing at 3 m height feeling like you're standing on the ground. At 11 kg it is not very heav... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

393 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent choice

The ladder exceeded my highest expectations. Very well made, ultralight, safe and pratical.
Delivered on time, well packed and documented, thank you !

March 14, 2024
Rated 5 out of 5 stars

4.8 meter Henchman

First saw the ladders at Chelsea flower show, happy they have a dependance in the Netherlands. Finaly able to work on the tops of my "hoogstam boomgaard".

July 11, 2023
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