Hendriks Financial Solutions Reviews 141

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, knowledge, and supportive approach, particularly praising their ability to simplify complex processes and offer peace of mind. The service is consistently described as excellent, with many appreciating the efficiency, clear communication, and personalized guidance received throughout their interactions. Some people were dissatisfied with certain aspects of the staff's conduct, mentioning instances of rudeness, unprofessionalism, and condescending behavior. However, even in these cases, the company was still able to deliver the requested mortgage offer in a timely manner.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise specific staff members for their... See more

Service

Clients share positive opinions on service. Many reviewers praise the helpfulness and knowledge of the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve is a very helpful and knowledgeable professional. No questions of ours were left unanswered. The speed and depth of his responses showed he definitely knows his craft. Would not hesitate to use... See more

Company replied

Rated 5 out of 5 stars

Chantelle from Hendriks was recommended to us through our estate agent and we couldn't have been in better hands. She guided us through the minefield of different mortgages and we felt confident that... See more

Company replied

Rated 5 out of 5 stars

Chantelle was amazing! She was so supportive, professional and informative throughout every step of our house purchase. She was really flexible, which made meeting up to discuss various matters easier... See more

Company replied

Rated 5 out of 5 stars

Chantelle was amazing from start to finish! She looked into different options for our re-mortgage and explained the differences between the mortgages which were available to us. Once we had decided wh... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Financial Institution
  5. Financial Planner
  6. Insurance Broker

Written by the company

At Hendriks Financial Solutions, all of us are highly qualified, motivated self-employed professionals, we offer mortgage advice from a very comprehensive panel of lenders and have access to some exclusive mortgage deals. We offer a one-stop-service comparing high street lenders allowing you to avoid having to make multiple calls/visits. We are also protection specialists ensuring that your mortgage, family and income are protected. I personally have a business protection licence enabling me to identify what your business needs from an insurance point of view and that ultimately, any cover is adequate ensuring that the correct money goes to the correct people and at the correct time. Compliance is at the forefront of our advice and you can rest assured that you will be provided with the best advice, giving you a mortgage and protection that is not just competitive but tailored to your specific needs, demands and budget. Hendriks Financial Solutions is a trading name of Just Mortgages Direct Limited, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Approved by The Openwork Partnership 10/12/2025 YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE


Contact info

4.8

Excellent

TrustScore 5 out of 5

141 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Steve is a very helpful and…

Steve is a very helpful and knowledgeable professional. No questions of ours were left unanswered. The speed and depth of his responses showed he definitely knows his craft. Would not hesitate to use Hendriks Financial Solutions again

May 13, 2026
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Pav! Very nice of you to say, I will be on hand for both of you until you get your keys to your new house.

Rated 5 out of 5 stars

Steve was efficient,he communicated…

Steve was efficient,he communicated well and kept us informed of progress,he dealt with some issues we had competently and I felt confident in his ability

April 1, 2026
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Georgina, it has been my pleasure and I will remain on hand until you move.

Rated 5 out of 5 stars

A very positive experience…

We had a very positive experience working with my mortgage broker, Hendriks Finacial Solutions. As first time buyers, we had many questions, but Hendriks Finacial Solucions always took the time to explain everything in a simple and understandable way. From the beginner He was clear, honest and extremely helpful throughout the entire process from getting the mortgage in principle to reeiving the final offer, and made the whole processmuch less stressful.
We are very grateful for his support and would definitely recommend Hendricks Financial Solutions to anyone looking for a reliable and knowledgeable mortgage advisor.
Thank you for all you support 🙂

April 17, 2026
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Sandifell, I enjoy working with you both and will be here for you until you collect your keys.

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Really straightforward no hassle no trouble. Nothing was to much trouble for Steve

March 13, 2026
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Harsh, I'm so pleased for you and Aditi and will be when you need me. I and look forward to working together again.

Rated 5 out of 5 stars

Steve has been absolutely brilliant…

Steve has been absolutely brilliant sorting out our buy to let remortgage.
Nothing was too much trouble and was in constant contact with us via WhatsApp which we preferred.
Will definitely recommend Steve to all our friends!

April 13, 2026
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Harsh, I'm so pleased for you and Carol and will be when you need me. I and look forward to working together again.

Rated 5 out of 5 stars

Great Service Again.

I have used Hendriks Financial Solutions previously for a residential purchase and was very impressed. It was only logical to come back to Steve for my first property purchase via a Company. He was very prompt with his search for a BTL mortgage package and even linked me with a solicitor following a quote. Steve has been very informative and continues to be available for queries beyond finding a mortgage. I intend on using Hendriks Financial Solutions for all my future purchases!

March 17, 2026
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Julian, it has been great to work together again. And I will be here for you when you need me next.

Rated 5 out of 5 stars

Chantelle is a fantastic!

Chantelle is a fantastic mortgage advisor. From day one she was flexible, approachable, and committed to helping me secure the best mortgage possible. Obtaining this mortgage offer was incredibly important to me, and Chantelle went above and beyond to support me every step of the way.
I would highly recommend her to anyone looking for a mortgage advisor. She truly understands how important the process is for people, is incredibly patient (even with someone as stressed as I was!), and works tirelessly to secure the best deal. She also kept me informed throughout, communicating regularly about the actions she was taking and the progress being made.
I am extremely grateful for everything she has done. I will absolutely be returning to Chantelle when my current mortgage term comes to an end. Thank you again for all your hard work and support.

March 11, 2026
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Shonolla, Thank you very much for this very detailed review of Hendriks Financial Solutions and Chantelle Moore in particular.

Chantelle is a superb adviser ALWAYS putting her client first and she will be thrilled with you kind words.

Rated 5 out of 5 stars

Goes above and beyond

Goes above and beyond, excellent service

March 6, 2026
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Jacob, thank you for you review. I will be here with you every step of the way until you get your keys.

Rated 5 out of 5 stars

Neurodivergent and reassured

As someone who is Neurodivergent I really worried about finding someone that felt right for me. From the second I met Chantelle, I felt reassured and comfortable. Communication was consistent throughout and no question was too much.

February 16, 2026
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Paul, thanks for the review of Chantelle. I will feed this back to her.

Rated 5 out of 5 stars

5 stars


Steve was excellent from start to finish. He helped us set up and secure our mortgage and was completely transparent throughout the whole process. Everything was explained clearly, communication was great, and we always felt confident we were in safe hands. A really smooth and positive experience — highly recommended.

February 6, 2026
Unprompted review
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Reply from Hendriks Financial Solutions

Thank for the review Luke. I will continue to be here for you and Isabel whenever you need me.

Rated 5 out of 5 stars

Quick and attentive

Quick and atten

December 22, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Les thanks for the review, I'm glad managed to get there. Just shout if and when you need me next.

Rated 2 out of 5 stars

Added product fee without our…

Added product fee without our knowledge, wouldn’t have been too bothered about it but Steve should have been transparent. When I initially called him he said they don’t get a penny extra. Slated our solicitors, (Thornes, who were fantastic) clearly wanted us to go with his recommended ones. When we said no, minutes later he had amazingly ‘pulled some strings’ and provided a cheaper quote. At times was rude, unprofessional and condescending. He did however get the mortgage offer in a timely manner which we appreciate. Could have been 3 stars but the negatives were too significant.

I can see in response to similar reviews he has suggested he has never dealt with the person before. More than happy to provide evidence confirming our engagement and use of services. Definitely Steve from Hendriks I’m alluding to. Never had a bad experience with anyone else.

December 19, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Sarbjit, thank you for your review. I have gone above and beyond for you and Harpreet as I do with all of my customers. And this is why they all leave me and excellent five star review.

I think you may have confused me with the previous adviser that you said that you had a bad experience with, as I have just read through all of our correspondence and not once have I been rude unproffesional or condescending.

I also remember dealing with the estate agent on your behalf to save you a job (which is not normal for a broker to do). You even asked if negotiating the offer for you was included in the broker fee as it was obvious to you that this was going above and beyond.

Rated 5 out of 5 stars

Chantelle is a fantastic advisor

Chantelle is a fantastic advisor! From day 1 she was flexible , always approachable and worked with us to get the best mortgage for us. To anyone wanting a mortgage advisor I couldn’t recommend Chantelle more highly, she understands how important this is to people , works so hard to get you the best deal and communicates daily over what actions she is taking!! I will 100% be coming back to Chantelle when our current mortgage is up, we are both so grateful!!!! Thankyou !!!

December 15, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Rachael, thanks for this review. Chantelle will be so happy with your comments and will be on hand the next time you need her.

Rated 5 out of 5 stars

Great service

Great service, advice and professionalism would definitely recommend

November 1, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Paula, I will be here if you need me again.

Rated 5 out of 5 stars

Great help from stephen

Steve has been a delight all the way throughout and continues to help even after the mortgage has been accepted would highly recommend as a broker goes above

November 7, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Dravid, just shout if you need me.

Rated 5 out of 5 stars

My mortgage is sorted !!

Great service in helping sort out a mortgage.
Brilliant communication !!
Would recommend to anyone.

October 31, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Jerry, you're a pleasure to work with.

Rated 5 out of 5 stars

Great Job

Helped our family get a secure mortgage, even after a few hurdles nothing went unresolved. Steve is very efficient and quick with replies.

November 6, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Beth, I enjoy working with both of you so shout if you need me.

Rated 5 out of 5 stars

A First Class Service

Steve was extremely helpful throughout the process. We were kept up to date with what to expect and what to do. We would definitely recommend.

October 21, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Jo, I will be here to help when you need me.

Rated 5 out of 5 stars

Very skilled and professional work…

Very skilled and professional work mr.Steve did everything for me and make me feel comfortable and very sure about the all process

October 16, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Michal, I will contine to help and guide you all until you have your keys.

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