Hendriks Financial Solutions Reviews 141

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, knowledge, and supportive approach, particularly praising their ability to simplify complex processes and offer peace of mind. The service is consistently described as excellent, with many appreciating the efficiency, clear communication, and personalized guidance received throughout their interactions. Some people were dissatisfied with certain aspects of the staff's conduct, mentioning instances of rudeness, unprofessionalism, and condescending behavior. However, even in these cases, the company was still able to deliver the requested mortgage offer in a timely manner.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise specific staff members for their... See more

Service

Clients share positive opinions on service. Many reviewers praise the helpfulness and knowledge of the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve is a very helpful and knowledgeable professional. No questions of ours were left unanswered. The speed and depth of his responses showed he definitely knows his craft. Would not hesitate to use... See more

Company replied

Rated 5 out of 5 stars

Chantelle from Hendriks was recommended to us through our estate agent and we couldn't have been in better hands. She guided us through the minefield of different mortgages and we felt confident that... See more

Company replied

Rated 5 out of 5 stars

Chantelle was amazing! She was so supportive, professional and informative throughout every step of our house purchase. She was really flexible, which made meeting up to discuss various matters easier... See more

Company replied

Rated 5 out of 5 stars

Chantelle was amazing from start to finish! She looked into different options for our re-mortgage and explained the differences between the mortgages which were available to us. Once we had decided wh... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Financial Institution
  5. Financial Planner
  6. Insurance Broker

Written by the company

At Hendriks Financial Solutions, all of us are highly qualified, motivated self-employed professionals, we offer mortgage advice from a very comprehensive panel of lenders and have access to some exclusive mortgage deals. We offer a one-stop-service comparing high street lenders allowing you to avoid having to make multiple calls/visits. We are also protection specialists ensuring that your mortgage, family and income are protected. I personally have a business protection licence enabling me to identify what your business needs from an insurance point of view and that ultimately, any cover is adequate ensuring that the correct money goes to the correct people and at the correct time. Compliance is at the forefront of our advice and you can rest assured that you will be provided with the best advice, giving you a mortgage and protection that is not just competitive but tailored to your specific needs, demands and budget. Hendriks Financial Solutions is a trading name of Just Mortgages Direct Limited, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Approved by The Openwork Partnership 10/12/2025 YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE


Contact info

4.8

Excellent

TrustScore 5 out of 5

141 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

What a great experience I have had

What a great experience I have had! Highly recommended Steve, he was confident and helpful, nothing was too much trouble. He kept me updated and I always felt comfortable to message asking for any advice or help. Thanks again for all your help and support!

April 8, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Chloe, its a pleasure to work with you! I will remain here to help and support you until you have your keys.

Rated 5 out of 5 stars

First class service from Chantelle

Chantelle Moore couldn't have been more helpful, knowledgeable as she guided us throughout our mortgage journey. She also arrange our life insurance and income protection. Easily contactable thought WhatsApp and email. I would recommend Chantelle's services.

March 14, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you for your review of Hendriks Financial Solutions Sarah. Chantelle will be very pleased with this feedback as providing a good service is very important to her.

Rated 5 out of 5 stars

Steve absolute top man and professional…

Steve absolute top man and professional to help with the remortgage. Highly recommend to anyone proper clear great communication and speed!

March 21, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Luke, it was my pleasure completely.

Rated 5 out of 5 stars

First Time Buyers

Started working with Steve as we were first time buyers who are completely new to the house buying process. Steve answered all our questions and explained the process, helped with the offer process, set up our Mortgage and we are currently heading for completion.

Would recommend Steve to all buyers who are looking to purchase a property and will be back in touch when it comes to remortgaging after our fixed term.

March 18, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks George! I will remain on hand to answer ALL questions and be here until you move in. Yourself and Marie are a pleasure to work with.

Rated 2 out of 5 stars

Was not told about the product fee that…

Was not told about the product fee that was added on until we completed the mortgage, no options given for with or without and what worked best for us. He did get the mortgage quickly for us though, other than that he isn’t very good. Doesn’t give you the full picture - just wants your money. Not worth the £699 fee. Many companies doesn’t even charge a fee. I’ve left an average review for him on google and he deleted it. In messages he is unprofessional, not the best service

November 12, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

**Trust Pilot are investigating this review**

Hi, I have requested your details form Trust Pilot as I do not recall communicating with you and have definitely not transacted with you before.

Thanks Steve.

Rated 5 out of 5 stars

Fab service

Steve was great to work with when getting my mortgage. He was really responsive, kept me in the loop the entire time, and got everything done quickly. The whole process felt smooth and stress-free.

March 10, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Tabi, helping you is my pleasure completley. I will stay here and on hand until the mortgage completes.

Rated 5 out of 5 stars

First Time Buyers

As first time buyers, Steve has been great. Regular updates from him and is very helpful clarifying things for us. He will listen and take our individual circumstances into account.

March 7, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Morning Tom, thank you for your review. It's a pleasure to work with you both and I will be here until you complete.

Rated 5 out of 5 stars

Great experience throughout the…

Great experience throughout the process, massive thanks to Chantelle, She has always helped us from the beginning to completion and made our buying easy.All our queries were answered timely ensuring everything has been done smoothly.Highly recommended.

March 3, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you for your review of Hendriks Financial Solutions, and your adviser Chantelle Moore. Chantelle has nothing but positive feedback and will remain on hand when you need her.

Rated 5 out of 5 stars

Amazing experience from the start

Amazing experience from the start, made buying my first home very easy. Very informative, extremely quick replies, found the best deal for me and also advised on insurances etc. The thought of buying a home was stressful but Stephen made it very easy and I’m really happy with the outcome!

February 27, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Stacey. thank you for you're review - you're a pleasure to work with! I'll be here for you until the process completes.

Rated 5 out of 5 stars

Steve has shown exceptional…

Steve has shown exceptional professionalism, integrity and effectiveness in his approach in securing a mortgage and insurance protection for us. We can highly recommend Steve and will return if we need any further assistance in future.

February 26, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Pieter, thank you for your kind review! We are hopefully very close to completion so I will do all that I can to ensure we get there as quickly as possible.

Rated 5 out of 5 stars

Second time we have used Steve to…

Second time we have used Steve to Assist with our mortgage needs and again a brilliant experience from start to finish
Professional throughout and always responds promptly
Thanks again Steve
Would 100 percent recommend *****

February 25, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Becky, I'm honoured to work with you and Gary again and I will be here for you both until everything completes.

Rated 5 out of 5 stars

Used Hendriks for the 2nd time now

Used Hendriks for the 2nd time now, as the 1st time, top class broker. This was a difficult mortgage to approve as there were MANY obstacles to overcome, Steve's communication and determination was fantastic throughout, got through it in the end, Highly recommend.

February 21, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Yikaalo, It's been a journey and I've enjoyed going on it with you.

Rated 5 out of 5 stars

Absolutely fantastic service from…

Absolutely fantastic service from Chantelle Moore. She has achieved what at times seemed the impossible.
We’ve got a great product and we were kept informed throughout the whole process.
100% recommended x

February 18, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Good morning Ginny, thank you very much for your review of Chantelle Moore at Hendriks Financial Solutions. Chantelle is vey loyal and devoted to acheiving a positive outcome so I'm pleased that this has been acheived for you.

Rated 5 out of 5 stars

Great experience with Stephen and…

Great experience with Stephen and highly recommend

February 8, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Neeraj, you're a pleasure to work with and I will continue to support you until the remortgage completes

Rated 5 out of 5 stars

Great service and good communications

Great service and good communications. Steve dealt professionally with my situation and made things very quick and easy.

January 30, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Spencer, thank you for your review. I’m pleased you had a positive outcome and I will ensure the journey stays positive until your name is on the deeds.

Rated 1 out of 5 stars

Think twice!

Really disappointed!! Felt quite pushy - and don’t feel all options were explained to me. Also added on a product fee, which was not previously explained or discussed but needed mortgage quickly so we agreed for it. But was never talked through the option without it. Communication from Steve felt quite unprofessional at times with emojis and GIFs. You get what you pay for. Think twice!

November 10, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

**Trust Pilot are investigating this review**

Hi Sarah, I have requested your details form Trust Pilot as I do not recall communicating with you and have definitly not transacted with you before. Thanks Steve.

Rated 5 out of 5 stars

I cannot recommend Steve highly enough…

I cannot recommend Steve highly enough for his exceptional services. This is the second time we have worked with him, and once again, he has provided invaluable solutions to a very complex transaction. It truly feels like he was sent to us by God, as he managed to secure our mortgage in record time, just when we needed it most.

The urgency of our situation was critical—the house sale hinged entirely on whether we could obtain financing quickly. Thanks to Steve's expertise and dedication, he was able to secure our mortgage less than 2 WEEKS. Without his intervention, our sale would have fallen through, which would have been devastating for our family.

My family and I are incredibly grateful for Steve's hard work. He demonstrated remarkable efficiency and professionalism throughout the process. He consistently kept me updated, providing valuable insight and reassurance at every step. Steve also took the initiative to chase down various parties involved in the transaction to expedite the process, showing a level of commitment that far exceeded our expectations.

Overall, I couldn't have asked for a better experience. Steve's remarkable skills and unwavering support made all the difference, and I wholeheartedly recommend him to anyone in need of mortgage assistance.

January 22, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Innocent, thank you for your kind words! I will ensure that I work tirelessly for you liaising with your solicitors and estate agent until this matter is complete and you have the keys in your hand.

Thank you again, you and Grace are a pleasure to work with!

Rated 5 out of 5 stars

One very very happy customer …

From the first time I spoke with Steve he went over and above, he was confident he would be able to get us the mortgage we needed although we had a low credit score. He didn’t judge and was in constant contact with us, advising us what to expect and was never wrong. He has made it possible for us to buy our forever dream family home. I can’t thank him enough. And I can’t recommend him enough. Giving us constant updates through the process and was always quick to reply to any messages and questions we had.

January 10, 2025
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks Sarah! You have been an absolute pleasure to work with and I will continue to support you until you get your keys.

Rated 5 out of 5 stars

What a fantastic service

What a fantastic service. I’m really impressed with their expertise in the real estate industry. Thanks to them I managed to secure my mortgage with a respectable bank for a very good interest just after one year of arrival to UK from my home country when I knew nothing about the entire process. Very friendly, Very professional and trustworthy….!!!!

November 28, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you for your kind review Indika. All of us at Hendriks Financial Solutions go above and beyond to ensure that our clients receive a friendly and professional service and recognition of this is always welcomed.

Rated 5 out of 5 stars

Steve was amazing

Steve was amazing, made the process so easy start to finish, can’t fault this company. Will definitely be using them in the future. Thank you!

November 21, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for the review Amy, I will be on hand for you and Dan until your new mortgage starts.

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