Hendriks Financial Solutions Reviews 141

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, knowledge, and supportive approach, particularly praising their ability to simplify complex processes and offer peace of mind. The service is consistently described as excellent, with many appreciating the efficiency, clear communication, and personalized guidance received throughout their interactions. Some people were dissatisfied with certain aspects of the staff's conduct, mentioning instances of rudeness, unprofessionalism, and condescending behavior. However, even in these cases, the company was still able to deliver the requested mortgage offer in a timely manner.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise specific staff members for their... See more

Service

Clients share positive opinions on service. Many reviewers praise the helpfulness and knowledge of the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve is a very helpful and knowledgeable professional. No questions of ours were left unanswered. The speed and depth of his responses showed he definitely knows his craft. Would not hesitate to use... See more

Company replied

Rated 5 out of 5 stars

Chantelle from Hendriks was recommended to us through our estate agent and we couldn't have been in better hands. She guided us through the minefield of different mortgages and we felt confident that... See more

Company replied

Rated 5 out of 5 stars

Chantelle was amazing! She was so supportive, professional and informative throughout every step of our house purchase. She was really flexible, which made meeting up to discuss various matters easier... See more

Company replied

Rated 5 out of 5 stars

Chantelle was amazing from start to finish! She looked into different options for our re-mortgage and explained the differences between the mortgages which were available to us. Once we had decided wh... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Financial Institution
  5. Financial Planner
  6. Insurance Broker

Written by the company

At Hendriks Financial Solutions, all of us are highly qualified, motivated self-employed professionals, we offer mortgage advice from a very comprehensive panel of lenders and have access to some exclusive mortgage deals. We offer a one-stop-service comparing high street lenders allowing you to avoid having to make multiple calls/visits. We are also protection specialists ensuring that your mortgage, family and income are protected. I personally have a business protection licence enabling me to identify what your business needs from an insurance point of view and that ultimately, any cover is adequate ensuring that the correct money goes to the correct people and at the correct time. Compliance is at the forefront of our advice and you can rest assured that you will be provided with the best advice, giving you a mortgage and protection that is not just competitive but tailored to your specific needs, demands and budget. Hendriks Financial Solutions is a trading name of Just Mortgages Direct Limited, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Approved by The Openwork Partnership 10/12/2025 YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE


Contact info

4.8

Excellent

TrustScore 5 out of 5

141 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Highly Recommend Hendricks

Stephen has been an incredible support during our journey of purchasing our first home! No question goes unanswered, he is very informative, and efficient. He got us our mortgage fast and has supported in every step! Don't think we could have done it without him! I would recommend to anyone purchasing their home to use Hendricks! Very grateful to have had Stephen during our journey!

November 19, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you for your review! You are both a pleasure to work with and I will remain on hand to help with anything until you move in.

Rated 5 out of 5 stars

I am a first time buyer and Chantelle…

I am a first time buyer and Chantelle was allocated as my mortgage advisor. She was very patient with me and answered all my questions honestly and efficiently. Also secured me my very first own mortgage. I would highly recommend her.

November 14, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Hello and thank you so much for your review of Chantelle, she is one of our best advisors and regularly goes the extra mile for her clients.

Rated 5 out of 5 stars

Fabulous service

My husband and I contacted Stephen re mortgage advice as first time buyers. In less than a week, he has secured us a mortgage and also referred us to a fantastic solicitor. I would definitely recommend Stephen and would happily use him again.

October 31, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you so much for your kind words Nicki, I will remain on hand to help you and Andy until the mortgage starts and you move into your new home.

Rated 5 out of 5 stars

Steve from Hendriks it’s a very helpful…

Steve from Hendriks it’s a very helpful guy , answered all the time to all my questions and made the process of getting a mortgage very easy

October 15, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you for your kind words Vasile. I will be here for you both until you move in.

Rated 5 out of 5 stars

Steve has been an absolute god send in…

Steve has been an absolute god send in helping me secure my mortgage, after having 3 during the process and failing due to various reasons finally 4th time lucky I got recommended Steve! The house sale would of fell through without him securing me a mortgage within a couple of weeks I’m very thankful- he has been very efficient, always keeping me updated and chasing people up to get a faster result couldn’t of asked for a better experience with him :) 100% highly recommend using him!

October 4, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Sam, thank you so much for your kind words and glowing review! You have been a pleasure to work with and I wish you lots of happiness in your new home.

Rated 5 out of 5 stars

Can't praise Steve enough

Can't praise Steve enough. Contacted Steve re some remortgage advice and he has been absolutely brilliant!! He found us a lender straight away and dealt with reviewing our documentation immediately. Steve has been so efficient, liaising with my husband and I daily, providing updates etc. Everything was turned around in record time and mortgage offer received within a few weeks. Will definitely use Steve's services again in the future! 💯

October 4, 2024
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Reply from Hendriks Financial Solutions

Hi Simone, thank you so much for this amazing review! I work tirelessly for my clients and like to go the extra mile but recognition of this is always nice to receive.

Rated 5 out of 5 stars

FANTASTIC

FANTASTIC, SPEEDY, PROFESSIONAL, DOWN TO EARTH, RELIABLE, THOROUGH SERVICE.
IF THATS WHAT YOUR LOOKING FOR !
IF THATS THE SERVICE YOU WANT AND I KNOW YOU WILL RECEIVE.
THEN CHANTELLE MOORE IS THE MORTGAGE/PROTECTION ADVISER
YOU NEED IN YOUR LIFE .
THANK YOU CHANTELLE

September 25, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Helen, thank you so much for your review of Hendriks Financial Solutions and your adviser - Chantelle Moore. She will be thrilled with this feedback so thank you again.

Rated 5 out of 5 stars

Steve was great from the get go!

Steve was great from the get go! As first time buyers we didn’t really have any knowledge or know what to expect.

Steve went through everything step by step, he is clear and concise, and was on hand to answer questions quickly!

We had a difference in valuation and again Steve helped go through figures and was super helpful!

100% recommend getting in touch!

September 5, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Morning Jack, thank you for your kind review. I'm honoured to work with you both and am excited to see this through to completion with you.

Rated 5 out of 5 stars

Chantelle Moore Great Mortgage Advisor!

Chantelle Moore has been very helpful & has given us really sound advice. We are currently trying to move home & has given us a lot of support in this matter. It would’ve been difficult without her guidance & helpfulness.

August 29, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you for your review of Hendriks Financial Solutions Satish, Chantelle always goes above and beyond for her clients so she will be thrilled with your kind feedback.

Rated 5 out of 5 stars

Chantelle has been brilliant…

Chantelle has been brilliant throughout, very quick to reply & deal with any issues. Has also been a great help walking me through the whole process as a first time buyer.

August 14, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for your review Jack, I know that Chantelle will be delighted with this as she regularly goes the extra mile for her clients.

Rated 5 out of 5 stars

First Time Buyers

My Partner and I are First Time Buyers, Steve from Hendricks has been very helpful at guiding us through the process.

Any questions we’ve had he has been able to answer. We also had an issue whereby our conveyancer was unable to work with our mortgage provider, Steve was promptly able to put us both in touch with another Conveyancers.

Often with any financial services there is a lot of waiting around for stages to be handled or processed but Steve has been on top of everything, even to a point where he chases us up for information. Any prospective buyers want this service!

We will be sure to recommend him to friends and family.

July 1, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Hi Josh, thank you so much for this review.
You are both a pleasure to work with and I will keep pushing all connected parties until you have your keys.

Rated 5 out of 5 stars

Steve at Hendriks Financial Solutions…

Steve at Hendriks Financial Solutions has been fantastic with us, helping us source Life Insurance for our mortgage. He has helped us every step of the way, keeping up with open communication so we were aware of what steps we were at during the process. Hendriks had previously helped us secure our mortgage and we can highly recommend.

July 23, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you for your kind words Helen, I will remain on hand when needed again.

Rated 5 out of 5 stars

Supportive and Knowledgeable! Thanks, Steve!

Steve has been supportive, knowledgeable and prompt with helping us port our current mortgage in order to sell and purchase our new home. Nothing has ever been too much for Steve, and even with question after question, he is happy to help. Steve is passionate about what he does and goes above and beyond to make sure he always has time for you. We are very thankful to have found Steve, as not only did he sort all of the logistics - he was also a huge support and we look forward to working with him again in the future. In the meantime, we will be recommending him to family and friends. Thanks again!

July 26, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you so much for your kind words Sophie! You and Tom are a pleasure to work with and I will be more than happy to review your mortgage and protection for many years to come.

Rated 5 out of 5 stars

Outstanding Service!

We recently had our property remortgaged and the service from Chantelle was outstanding from start to finish. She found us some excellent deals, saving us a lot on our monthly payments, kept us well informed of all our different options and explained anything we weren’t sure about. We were also kept informed of everything right through to completion, finding us affordable and reliable solicitors and doing all the hard work for us. Can’t rate this service highly enough! Thankyou!

July 19, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you for you r review of Chantelle and Hendriks Financial Solutions. Chantelle regularly goes above and beyond for her customers so she will be delighted with this recognition.

Rated 5 out of 5 stars

The service was amazing

The service was amazing, very helpful and always kept me up to date, worked really fast. Always happy to ask any question that I had ever when wasn’t about his part of the job.
I absolutely recommend him.

July 4, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you for your review Alkid! I will continue to help and support you until the process completes.

Rated 5 out of 5 stars

Brilliant service!

Steve was really passionate about helping me and partner buy our first property together. He took his time in explaining the process and answered any questions/queries we had. He was very responsive and wouldn’t leave us waiting long if we messaged him.

June 20, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you for your review! I will remain here throughout the process until you get your keys if you need me.

Rated 5 out of 5 stars

I'd highly recommend Hendriks

I'd highly recommend Hendriks Financial Solutions!

Steve helped me and my partner get a very competitive mortgage rate for our first property purchase as we are both self-employed making it quite tricky but Steve was excellent.

June 13, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thank you for your kind review. I will stay with you both until you have the keys in your hands.

Rated 5 out of 5 stars

Fast responses and extremely helpful

Fast responses and extremely helpful. Always offered helpful suggestions regarding certain things when advice was asked. Would highly recommend.

May 30, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for your review, I will remain on hand and available to you until your mortgage completes.

Rated 5 out of 5 stars

Mortgage application

Steve at Hendricks financial solutions has been amazing with assisting me get my mortgage offer. He was very efficient and proactive never chased him for anything. He was very knowledgeable gave invaluable advise I'm so grateful for all he has done for me and my little family. I recommend him any day.

May 13, 2024
Unprompted review
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Reply from Hendriks Financial Solutions

Thanks for your kind words! I'm honoured to be on this journey with you and will remain on hand until you have your keys.

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