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Henry Schein UK Reviews 165

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive product knowledge, and positive attitudes. Many highlight the outstanding customer service, noting that representatives go above and beyond to assist with orders, resolve issues, and provide valuable support, making the overall service experience smooth and efficient. However, some people were dissatisfied with the company's competence in handling orders and ensuring correct product delivery. These customers reported issues with incorrect items being sent, difficulties with refunds or exchanges, and problems with orders being lost within the company's system, leading to wasted time and resources.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, extensive... See more

Service

Users describe positive interactions with service, highlighting the reliability, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and efficiency of... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the extensive product... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the seamless and stress-free ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For nearly two years, I've been placing orders for my practice, and Jody Buckler has been my go-to person at Henry Schein. His prompt and efficient handling of every question and concern is remarkable... See more

Company replied

Rated 5 out of 5 stars

Experience with Henry Schein has been excellent. Our local rep Anne Mcdougall is amazing . My go to for any items I cannot source as Anne knows products inside out . Always kept up to date on any o... See more

Company replied

Rated 5 out of 5 stars

Over the years our experience with using Henry Schein has been enhanced by the support and efforts Cheryl puts in. She’s always on hand to help with any situation no matter how big or small. I can alw... See more

Company replied

Rated 5 out of 5 stars

Our rep Sally Dawson has always been and continues to be a fantastic support to both myself as Practice Manager and to the entire team. Nothing is ever too much trouble for her. Sally consistently g... See more

Company replied


Company details

  1. Dental Supply Store

Written by the company

At Henry Schein, we are more than just a leading supplier of high-quality dental consumables and equipment: we are your trusted partner throughout your dental career, offering innovative, integrated healthcare solutions that have been connecting patients and professionals for almost a century. Our support goes beyond products, and includes a wide variety of services and solutions, covering financing, recruitment, practice sales, practice management software, equipment repairs and servicing, and more. Plus, our dedicated team are on hand to provide you with expert tailored advice when you need it – so you never have to navigate your business alone. With strong corporate social responsibility and sustainability initiatives at our core, we are always striving to do better: for our customers, for our stakeholders, and for our planet. Shop with Henry Schein online using our enhanced website, and discover everything you need to build a practice that thrives, from a practice partner that you can rely on.

At Henry Schein, we offer comprehensive support for dental professionals at every stage of their career

Written by the company

Dentally
Streamline your day-to-day practice workflow with Dentally – the cloud-based practice management software that brings together clinical, practice admin, and patient experience features, so you can run your dental practice with confidence.
Henry Schein Equipment Services
Futureproof your practice and protect your equipment investment with our Equipment Services and Solutions. From finance options and our Advance rebate scheme to ongoing repairs and servicing, our Equipment Specialists and qualified engineers are on hand to help you get the most out of your equipment for years to come.
Henry Schein Practice Sales
Take the stress out of buying or selling your dental practice with support from Henry Schein Practice Sales, with dedicated experts on hand to advise and guide you through everything from buying your first practice to preparing for retirement.
Henry Schein Dental Recruitment
Fill a vacancy in your dental practice, explore new opportunities, or secure your dream position with access to exclusive job opportunities and candidates through Henry Schein Dental Recruitment, helping you find the perfect match for your unique needs.
Optident
Discover Optident’s range of high-quality products, including White Dental Beauty tooth whitening solutions, plus their selection of specialised dental courses and workshops designed to optimise practice growth.
Biohorizons Camlog
Elevate your dental practice with Biohorizons Camlog’s comprehensive range of premium dental implants, prosthetic solutions, tissue regeneration products, and digital dentistry solutions, designed to simplify workflows and improve patient care using advanced implant solutions and restorative technologies.

Free delivery on orders over £50

Plus, a dedicated account consultant

Plus, a dedicated account consultant
Whether you’re a new or long-standing Henry Schein customer, you can enjoy free delivery on all online orders over £50. No code needed: simply add your goods to your basket and we’ll do the rest – for ease and convenience without the additional cost. Plus, as a Henry Schein customer, we will allocate your practice a dedicated consultant to provide expert tailored advice on products and services to help guide your business towards success.

Contact info

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4.8

Excellent

TrustScore 5 out of 5

165 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Well done!

It's good to see a company bringing innovative and different offerings to the endodontic market. Jessica Boast is a likeable, upbeat and attentive representative who quickly finds solutions to my problems.

September 15, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your fantastic feedback! We’re delighted to hear you value our innovative offerings in the endodontic market and that Jessica’s upbeat and attentive support has made such a difference. We’ll be sure to pass your kind words on to her.

Rated 5 out of 5 stars

Writing this review as I feel like…

Writing this review as I feel like we’ve had outstanding help and advice over the last year or so from Danielle Evans. I really feel like she’s always gone above and beyond, is always responsive and has made every effort to help whenever we’ve had a query! Thanks Danielle, keep up the excellent work!!

September 15, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your wonderful feedback! We’re so pleased to hear how much you’ve appreciated Danielle’s support over the past year. It’s great to know she’s been so responsive and consistently gone above and beyond to help. We’ll be sure to share your kind words with her.

Rated 5 out of 5 stars

Mark wright is amazing

Mark wright is amazing. I have been in the game for 18 years now and mark has always been the best thing about Henry schein. His knowledge is second to none long may our working relationship continue

August 15, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your fantastic feedback! We’re delighted to hear how much you value Mark’s knowledge and long-standing support over the years. Your kind words are a real testament to his dedication, and we’ll be sure to pass them on to him.

Rated 5 out of 5 stars

Roxanne was ever so helpful with my…

Roxanne was ever so helpful with my requests. Very informative and knowledgeable.

October 2, 2024
Unprompted review
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Reply from Henry Schein UK

Thank you for your kind feedback! We’re delighted to hear that Roxanne was so helpful and informative in supporting your requests. We’ll be sure to share your lovely comments with her.

Rated 5 out of 5 stars

Working with Chloe Savage is a delight

Working with Chloe Savage is a delight, she is quick to respond to enquiries and ensure she gets you the best price possible. In person, Chloe is friendly and professional and a well of knowledge. Always a pleasure to interact with.

September 2, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your kind words! We’re so pleased to hear how much you enjoy working with Chloe and that her responsiveness, professionalism, and knowledge have made such a positive impact. We’ll be sure to share your lovely feedback with her.

Rated 5 out of 5 stars

Roxanne from Optident had for many…

Roxanne from Optident had for many years been a source of information for new and old products, and had always looked after us both, giving the best deals and best customer service! Totally a 5 star!!!

September 12, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your fantastic feedback! We’re delighted to hear that Roxanne has supported you so well over the years with her knowledge, great service, and commitment to finding the best deals. We’ll be sure to pass along your kind words to her.

Rated 5 out of 5 stars

Great service from Dominie

Dominie has been an excellent rep for us. She is always helpful, approachable, and quick to respond whenever we need advice or support. Her product knowledge is great, and she makes the whole process easy and stress-free. We really appreciate her reliability and the consistent service she provides.

September 4, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your lovely feedback! We’re so pleased to hear how much you value Dominie’s knowledge, responsiveness, and approachable manner. It’s great to know she makes things easy and stress-free for you, and we’ll be sure to share your kind words with her.

Rated 5 out of 5 stars

Great support from Callum Blasky from…

Great support from Callum Blasky from the very beginning of our practice

September 1, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your kind words! We’re delighted to hear that Callum has been such a great support from the very beginning of your practice. We’ll be sure to pass along your lovely feedback to him.

Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Callum Blasky. He was extremely professional and made the whole process of sorting out a new surgery smooth and stress-free. Communication was clear, timely, and very helpful throughout. I really appreciated his support and guidance.

July 14, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your kind feedback! We’re so pleased to hear that Callum made the process of setting up your new surgery smooth and stress-free. We’ll be sure to share your lovely comments with him.

Rated 5 out of 5 stars

Recently we renovated our surgery with…

Recently we renovated our surgery with new cabinets ,new dental chairs , X ray units ,
Callum Basky did an awesome service
He was there and rectified the issues ,
Thank you Henry Schein Shawn & Paul for X-ray fittings and Callum Blasky for everything you did

September 11, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your fantastic feedback! We’re delighted to hear that your surgery renovation went smoothly and that Callum, Shawn, and Paul were able to provide such great support throughout the process. We’ll be sure to share your kind words with them.

Rated 5 out of 5 stars

Renovation project

I have recently had a massive refurbishment of my practice and added an additional surgery. Callum Blasky was so helpful from start to finish. He guided me through the whole project and made the experience seamless. Very friendly and personable as well. To have the support and guidance of an expert during a really stressful time was a blessing to me and my team. Thanks Callum.

May 1, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your wonderful feedback! We’re so pleased to hear how much Callum’s support and guidance helped make your refurbishment project a smooth experience. It’s great to know his expertise and friendly approach made such a positive difference for you and your team during such a big transition. We’ll be sure to pass along your kind words to him.

Rated 5 out of 5 stars

It's the staff that builds a company

I have been working in dentistry for over 20 years. I have ordered from different companies. Before 2022, Henry Schein was used for business mainly because of certain products we could get from
from HS.
One of the reasons I changed companies was that you employed a new rep, Amy Dagnall, who takes time to get to know her customers and her product. She has excellent dental knowledge because she worked as a nurse. She is an assist to Henry Schein.

September 11, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for sharing such thoughtful feedback. We’re delighted to hear how much of a difference Amy has made with her knowledge, dedication, and customer care. It’s wonderful to know that her background and support have been so valuable to your practice. We’ll be sure to pass your kind words on to her.

Rated 5 out of 5 stars

One of the best!

Richard Dunne has been absolutely fantastic in keeping me up to date with existing and new products. I currently order whitening (white dental beauty) from Richard/Henry Schein. If I have any queries, Richard is very easy and approachable to talk to and order from. What more can you ask for from a rep. Thankyou!

September 11, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your kind feedback! We’re so pleased to hear how much you appreciate Richard’s approachable support and the way he keeps you up to date with products. It’s great to know he’s been such a help with your whitening orders - we’ll be sure to share your comments with him.

Rated 5 out of 5 stars

Great dental supplier

Great dental supplier, can get all our stock and equipment in one place. AND our rep is amazing Amy Dagnall she always responds quickly to my questions and sorts any problems out straight away.

September 11, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your feedback! We’re so pleased to hear that you’ve found us a reliable supplier for all your dental needs, and that Amy has been such a responsive and supportive rep. We’ll be sure to pass your kind words on to her.

Rated 5 out of 5 stars

Debs Lachlan

I met Debs Lachlan at the dentistry show in Birmingham where she showed me some scanners. Her knowledge about the scanners was impressive and she was able to answer all our questions. Debs followed up with a demo of the scanners in the practice and was very prompt at replying to messages and emails. Thank you debs for a great service

June 28, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your kind feedback! We’re delighted to hear how helpful Debs has been, from meeting you at the Dentistry Show to providing a practice demo and prompt follow-up support. Your comments about her knowledge and service mean a great deal, and we’ll be sure to share them with her.

Rated 5 out of 5 stars

Sharon Finlayson is fantastic

Sharon Finlayson is fantastic, always at the end of an email to support. Her knowledge is very good and always responds very quickly. It is great to have Sharon on hand.

September 10, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your kind feedback! We’re so pleased to hear how much you value Sharon’s knowledge, responsiveness, and support. It’s wonderful to know she’s been such a great help, and we’ll be sure to share your lovely comments with her.

Rated 5 out of 5 stars

David Huckle

I have worked with Dave Huckle for over 20 years. He has always looked after me extremely well. In fact I have followed him across several companies he has worked for. I have recommended him to my other colleagues in their practices. He has always gone above and beyond to help.

September 10, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for sharing such wonderful feedback! We’re delighted to hear how much you value Dave’s support and dedication over the past 20 years. It’s inspiring to know that his commitment has earned both your loyalty and recommendations. We’ll be sure to pass along your kind words to him.

Rated 5 out of 5 stars

Fabulous

Fabulous, efficient and helpful company who always go above and beyond for all our dental needs.

September 10, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your review! We’re delighted to hear that our team has been able to support all your dental needs and go the extra mile for you. Your kind words mean a lot to us.

Rated 5 out of 5 stars

Roxanne has always provided and…

Roxanne has always provided an excellent service. Very knowledgeable and a pleasure to deal with

September 10, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your kind words! We’re so pleased to hear that Roxanne’s knowledge and support have made such a positive impact. We’ll be sure to share your lovely feedback with her.

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