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Henry Schein UK Reviews 165

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive product knowledge, and positive attitudes. Many highlight the outstanding customer service, noting that representatives go above and beyond to assist with orders, resolve issues, and provide valuable support, making the overall service experience smooth and efficient. However, some people were dissatisfied with the company's competence in handling orders and ensuring correct product delivery. These customers reported issues with incorrect items being sent, difficulties with refunds or exchanges, and problems with orders being lost within the company's system, leading to wasted time and resources.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, extensive... See more

Service

Users describe positive interactions with service, highlighting the reliability, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and efficiency of... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the extensive product... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the seamless and stress-free ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For nearly two years, I've been placing orders for my practice, and Jody Buckler has been my go-to person at Henry Schein. His prompt and efficient handling of every question and concern is remarkable... See more

Company replied

Rated 5 out of 5 stars

Experience with Henry Schein has been excellent. Our local rep Anne Mcdougall is amazing . My go to for any items I cannot source as Anne knows products inside out . Always kept up to date on any o... See more

Company replied

Rated 5 out of 5 stars

Over the years our experience with using Henry Schein has been enhanced by the support and efforts Cheryl puts in. She’s always on hand to help with any situation no matter how big or small. I can alw... See more

Company replied

Rated 5 out of 5 stars

Our rep Sally Dawson has always been and continues to be a fantastic support to both myself as Practice Manager and to the entire team. Nothing is ever too much trouble for her. Sally consistently g... See more

Company replied


Company details

  1. Dental Supply Store

Written by the company

At Henry Schein, we are more than just a leading supplier of high-quality dental consumables and equipment: we are your trusted partner throughout your dental career, offering innovative, integrated healthcare solutions that have been connecting patients and professionals for almost a century. Our support goes beyond products, and includes a wide variety of services and solutions, covering financing, recruitment, practice sales, practice management software, equipment repairs and servicing, and more. Plus, our dedicated team are on hand to provide you with expert tailored advice when you need it – so you never have to navigate your business alone. With strong corporate social responsibility and sustainability initiatives at our core, we are always striving to do better: for our customers, for our stakeholders, and for our planet. Shop with Henry Schein online using our enhanced website, and discover everything you need to build a practice that thrives, from a practice partner that you can rely on.

At Henry Schein, we offer comprehensive support for dental professionals at every stage of their career

Written by the company

Dentally
Streamline your day-to-day practice workflow with Dentally – the cloud-based practice management software that brings together clinical, practice admin, and patient experience features, so you can run your dental practice with confidence.
Henry Schein Equipment Services
Futureproof your practice and protect your equipment investment with our Equipment Services and Solutions. From finance options and our Advance rebate scheme to ongoing repairs and servicing, our Equipment Specialists and qualified engineers are on hand to help you get the most out of your equipment for years to come.
Henry Schein Practice Sales
Take the stress out of buying or selling your dental practice with support from Henry Schein Practice Sales, with dedicated experts on hand to advise and guide you through everything from buying your first practice to preparing for retirement.
Henry Schein Dental Recruitment
Fill a vacancy in your dental practice, explore new opportunities, or secure your dream position with access to exclusive job opportunities and candidates through Henry Schein Dental Recruitment, helping you find the perfect match for your unique needs.
Optident
Discover Optident’s range of high-quality products, including White Dental Beauty tooth whitening solutions, plus their selection of specialised dental courses and workshops designed to optimise practice growth.
Biohorizons Camlog
Elevate your dental practice with Biohorizons Camlog’s comprehensive range of premium dental implants, prosthetic solutions, tissue regeneration products, and digital dentistry solutions, designed to simplify workflows and improve patient care using advanced implant solutions and restorative technologies.

Free delivery on orders over £50

Plus, a dedicated account consultant

Plus, a dedicated account consultant
Whether you’re a new or long-standing Henry Schein customer, you can enjoy free delivery on all online orders over £50. No code needed: simply add your goods to your basket and we’ll do the rest – for ease and convenience without the additional cost. Plus, as a Henry Schein customer, we will allocate your practice a dedicated consultant to provide expert tailored advice on products and services to help guide your business towards success.

Contact info

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4.8

Excellent

TrustScore 5 out of 5

165 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Quick ordering

When ordering our stock, I always message Roxy the rep. She is brilliant at her job and she always makes sure everything is done quickly and smoothly. Roxy will message us with any offers that are on currently, which is also very helpful!! We are overall very happy with our experience.

Ryton dental - Sarah

October 8, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for taking the time to share your feedback! We’re so pleased to hear how much you value the support Roxy provides. Her efficiency, attention to detail, and proactive communication truly reflect the care we aim to deliver at Henry Schein.

Rated 5 out of 5 stars

We have been customers of Henry Schein…

We have been customers of Henry Schein for over 7 years. The service provided by Cheryl (our rep) is second to none - nothing is a bother. The wider team are equally as great.

October 8, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you so much for your continued loyalty over the past seven years. We’re delighted to hear that Cheryl and the wider Henry Schein team have provided the service and support you can always rely on.

Rated 5 out of 5 stars

We had a fantastic experience working…

We had a fantastic experience working with Cheryl Russell from Henry Schein! She went above and beyond to help us find the best deals on our dental supplies, taking the time to understand our needs and budget. Cheryl was patient, professional, and incredibly knowledgeable, she made the ordering process smooth and stress-free.
Highly recommend!

October 8, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you so much for your lovely feedback! We’re delighted to hear that Cheryl provided such exceptional support and made your ordering experience smooth and stress-free.

Rated 4 out of 5 stars

Always had good service from Henry…

Always had good service from Henry Schein, been using them for over 20 years.
Cheryl is always helpful if we need anything & good at keeping us informed of new products/discounts etc.

October 8, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you so much for your loyalty and kind words. We’re delighted to hear that you’ve received great service from Henry Schein over the years, and it’s wonderful to know that Cheryl continues to provide the helpful support and updates you value.

Rated 5 out of 5 stars

Ashley PM

Over the years our experience with using Henry Schein has been enhanced by the support and efforts Cheryl puts in. She’s always on hand to help with any situation no matter how big or small. I can always rely on Cheryl to provide support and reassurance whenever needed if there is an issue with equipment or an order, Cheryl works hard to sort it out for us.

October 8, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your kind words and for taking the time to share your experience. We’re so pleased to hear how much Cheryl’s support has meant to you over the years. Her dedication to resolving issues quickly and providing reassurance truly reflects the values we strive for at Henry Schein.

Rated 5 out of 5 stars

Reliable representative

Over many years our experience of Henry Schein has been enhanced by the service which Hilary has delivered. Hilary has kept us informed of new materials and treatments. When we have had problems with equipment or orders, Hilary has worked hard to resolve the issues.

October 3, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for taking the time to share your experience. We’re so pleased to hear that Hilary has consistently provided the reliable, attentive service you’ve come to expect from Henry Schein. Keeping our customers informed and supported is at the heart of what we do, and it’s wonderful to know that Hilary’s commitment has made such a difference to your practice.

Rated 5 out of 5 stars

I wish I could give 6 Stars to Chris…

I wish I could give 6 Stars to Chris Kriek!
We recently had a new Sirona Dental Chair fitted at one of our practices.
Chris handled everything! From initial quote, to survey, drawings, checking the services to the chair were in the right spot etc etc…everything!
We are very pleased! Thank you Chris!

September 19, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you so much for your kind words! We’re delighted to hear how smoothly everything went with your new Sirona Dental Chair installation. Chris will be thrilled to know his attention to detail and support made such a positive impact on your experience.

Rated 5 out of 5 stars

Roxanne is super helpful and an amazing…

Roxanne is super helpful and an amazing rep for Henry schein. She’s so approachable and always there to answer questions

September 4, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you so much for your feedback! We’re delighted to hear that Roxanne has been so helpful and approachable, and that she’s been able to support you with any questions. We’ll be sure to share your kind words.

Rated 5 out of 5 stars

First class service

We have been working with Henry Schein Dental for many years, and the service we receive from Hilary McGarry is truly outstanding. She handles any queries promptly and efficiently, and is always available to provide support when needed. Hilary regularly reviews our costs to ensure we continue to receive excellent value in a competitive market. It's this high level of personal service that keeps us loyal to Henry Schein.

September 24, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your wonderful feedback and for your continued loyalty over the years. We’re delighted to hear that Hilary has provided you with such first-class service and support. Your recognition of her dedication and care will mean a great deal to her and to all of us at Henry Schein. We truly value your partnership and look forward to continuing to support you.

Rated 5 out of 5 stars

Andy lane is amazing

Andy lane is amazing, great service always there when we have questions

September 23, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your kind words! We’re so pleased to hear that Andy has been able to support you with great service and is always there to answer your questions. We’ll be sure to share your feedback with him.

Rated 5 out of 5 stars

I am delighted with my Intra Oral…

I am delighted with my Intra Oral Scanner purchase from Henry Schein. Debs and Laura made the trip to my practice to give some help and advice and demo some scanners. They both put me at ease and weren’t pushy at all and this helped me with my final decision. Many thanks again!!

June 27, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you so much for sharing your experience! We’re delighted to hear how pleased you are with your new Intra Oral Scanner. It’s great to know that Debs and Laura were able to support you with helpful advice.

Rated 5 out of 5 stars

Always the best service

Andy Lane has been our rep for years now, he is always so helpful, so efficient and knowledgeable. Andy has helped me with many phone calls and issues and is always there ready to help! Couldn’t ask for better service and would give more stars if I could - thank you!

September 15, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your wonderful feedback! We’re delighted to hear how much you value Andy’s support, efficiency, and knowledge over the years. It’s great to know he’s always been there to help whenever needed - we’ll be sure to share your kind words with him.

Rated 5 out of 5 stars

I order for stretton dental practice…

I order for stretton dental practice and contact Chloe savage for our orders. She is quick at replying, helpful and great. Never had any issues, would definitely recommend contacting her for any orders.

September 18, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your kind feedback! We’re so pleased to hear how much you value Chloe’s support and the reliable service she provides for your orders. We’ll be sure to pass your lovely comments on to her.

Rated 5 out of 5 stars

Love Amy Dagnall

Love Amy Dagnall, she is the bestest rep.
Thanks Henry Schein for your great service through Amy.

August 1, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your lovely feedback! We’re delighted to hear how much you value Amy’s support and the great service she provides. We’ll be sure to share your kind words with her.

Rated 5 out of 5 stars

Dominie is just the best

Dominie is just the best! We are setting up a squat practice and we couldn’t have asked for a better rep to help us. Dominie was very knowledgeable and very patient as she spent the best part of a day with our team helping us navigate what we needed. She has been available when we’ve needed her expertise and she is well connected with other reps in the profession and kindly referred us to colleagues she knew to guide us on specialist equipment. We are very grateful. (Tranquil Dental)

September 17, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your fantastic feedback! We’re so pleased to hear how much Dominie has supported you in setting up your squat practice. Her knowledge, patience, and willingness to connect you with colleagues truly show her dedication, and we’re delighted she could make the process smoother for your team. We’ll be sure to share your kind words with her.

Rated 5 out of 5 stars

Henry Schein needs clones of Callum

Henry Schein needs clones of Callum. He is an asset for them and you can rely on him for any query.

July 16, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your fantastic feedback! We’re delighted to hear how much you value Callum’s reliability and support. He truly is an asset to our team, and we’ll be sure to share your kind words with him.

Rated 5 out of 5 stars

Very happy with the excellent service…

Very happy with the excellent service provided by Roxanne at Henry Schein. She has been very helpful since our first meeting. We had official launch event of our practice and Roxanne helped us through out. Can’t thank enough to her and Henry Schein for all that support.

September 13, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your lovely feedback! We’re so pleased to hear how much Roxanne has supported you from the very beginning, including at your practice launch event. Your kind words mean a lot, and we’ll be sure to share them with her and the team.

Rated 5 out of 5 stars

New Surgery Install

We have recently had a new surgery designed by Callum at Henry Schein and received an excellent level of service. He liaised directly with our builders to make sure all the services were installed correctly and in time for our installation. I would not hesitate to recommend Callum.

August 1, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your fantastic feedback! We’re delighted to hear that Callum provided such excellent service in supporting your new surgery design and installation. It’s great to know his coordination with your builders helped ensure everything went smoothly. We’ll be sure to share your kind words with him.

Rated 5 out of 5 stars

Our smilers rep was Danielle Evans and…

Our smilers rep was Danielle Evans and has been extremely helpful with my smiler and reveal cases especially because the first cases are always more tricky to get through. Thank you!

August 1, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your kind feedback! We’re so pleased to hear how much Danielle has been able to support you with your Smilers and Reveal cases, especially in helping guide you through those first ones. We’ll be sure to pass your thanks on to her.

Rated 5 out of 5 stars

We have been a customer of Henry Schein…

We have been a customer of Henry Schein for many years.
we have received an excellent service from Henry Schein(MARK WRIGHT) which has been our Rep since we started using it. whenever we had any queries and question regarding any products, he has always been very helpful.
its all thanks to Mark*****

September 5, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your wonderful feedback! We’re delighted to hear that Mark has supported you so helpfully throughout your many years with Henry Schein. Your kind words are a real testament to his dedication, and we’ll be sure to share them with him.

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