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Henry Schein UK Reviews 165

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service and support received from the staff, who are described as knowledgeable, helpful, and professional. Many appreciate the prompt and efficient handling of inquiries and orders, noting that representatives often go above and beyond to assist with product information and problem-solving. The personalized approach and dedication of the staff make a significant difference, ensuring a smooth and stress-free experience for customers. Conversely, a small portion of people felt dissatisfied with the company's competence, citing issues with incorrect product shipments and a lack of understanding regarding their offerings. Some reviewers also mentioned experiencing horrendous customer service, including difficulties with refunds or exchanges, and problems with order processing and delivery.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising individual... See more

Service

Customers consistently note positive experiences with service, with many praising the excellent and... See more

Customer service

Reviewers mention positive feedback about customer service, with many highlighting the excellent support... See more

Product

Reviewers highlight positive aspects of product, often praising the thorough assessment and great quality of... See more

Order

Consumers find the ordering process to be positive, with many highlighting the efficiency and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For nearly two years, I've been placing orders for my practice, and Jody Buckler has been my go-to person at Henry Schein. His prompt and efficient handling of every question and concern is remarkable... See more

Company replied

Rated 5 out of 5 stars

Experience with Henry Schein has been excellent. Our local rep Anne Mcdougall is amazing . My go to for any items I cannot source as Anne knows products inside out . Always kept up to date on any o... See more

Company replied

Rated 5 out of 5 stars

Over the years our experience with using Henry Schein has been enhanced by the support and efforts Cheryl puts in. She’s always on hand to help with any situation no matter how big or small. I can alw... See more

Company replied

Rated 5 out of 5 stars

Our rep Sally Dawson has always been and continues to be a fantastic support to both myself as Practice Manager and to the entire team. Nothing is ever too much trouble for her. Sally consistently g... See more

Company replied


Company details

  1. Dental Supply Store

Written by the company

At Henry Schein, we are more than just a leading supplier of high-quality dental consumables and equipment: we are your trusted partner throughout your dental career, offering innovative, integrated healthcare solutions that have been connecting patients and professionals for almost a century. Our support goes beyond products, and includes a wide variety of services and solutions, covering financing, recruitment, practice sales, practice management software, equipment repairs and servicing, and more. Plus, our dedicated team are on hand to provide you with expert tailored advice when you need it – so you never have to navigate your business alone. With strong corporate social responsibility and sustainability initiatives at our core, we are always striving to do better: for our customers, for our stakeholders, and for our planet. Shop with Henry Schein online using our enhanced website, and discover everything you need to build a practice that thrives, from a practice partner that you can rely on.

At Henry Schein, we offer comprehensive support for dental professionals at every stage of their career

Written by the company

Dentally
Streamline your day-to-day practice workflow with Dentally – the cloud-based practice management software that brings together clinical, practice admin, and patient experience features, so you can run your dental practice with confidence.
Henry Schein Equipment Services
Futureproof your practice and protect your equipment investment with our Equipment Services and Solutions. From finance options and our Advance rebate scheme to ongoing repairs and servicing, our Equipment Specialists and qualified engineers are on hand to help you get the most out of your equipment for years to come.
Henry Schein Practice Sales
Take the stress out of buying or selling your dental practice with support from Henry Schein Practice Sales, with dedicated experts on hand to advise and guide you through everything from buying your first practice to preparing for retirement.
Henry Schein Dental Recruitment
Fill a vacancy in your dental practice, explore new opportunities, or secure your dream position with access to exclusive job opportunities and candidates through Henry Schein Dental Recruitment, helping you find the perfect match for your unique needs.
Optident
Discover Optident’s range of high-quality products, including White Dental Beauty tooth whitening solutions, plus their selection of specialised dental courses and workshops designed to optimise practice growth.
Biohorizons Camlog
Elevate your dental practice with Biohorizons Camlog’s comprehensive range of premium dental implants, prosthetic solutions, tissue regeneration products, and digital dentistry solutions, designed to simplify workflows and improve patient care using advanced implant solutions and restorative technologies.

Free delivery on orders over £50

Plus, a dedicated account consultant

Plus, a dedicated account consultant
Whether you’re a new or long-standing Henry Schein customer, you can enjoy free delivery on all online orders over £50. No code needed: simply add your goods to your basket and we’ll do the rest – for ease and convenience without the additional cost. Plus, as a Henry Schein customer, we will allocate your practice a dedicated consultant to provide expert tailored advice on products and services to help guide your business towards success.

Contact info

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4.8

Excellent

TrustScore 5 out of 5

165 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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