Darren was genuinely friendly, incredibly knowledgeable, and made me feel completely at ease the entire time. Nothing was too much trouble for him — he explained everything clearly, gave honest adv... See more
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Established in 1996, Henson Motor Group is one of the UK's largest car supermarkets. Search over 3000 quality cars and find the most competitive finance rates. Visit our Newcastle showroom today to find a car that is right for you.
Henson House, Ponteland Road, Newcastle., NE5 3DF, Newcastle upon Tyne, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 month
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Callum was so helpful I went to look at the car on Sunday and he had everything sorted by Tuesday, couldn’t have asked for better service

Reply from Henson Motor Group
Part ex’d my old car for a new car. Great service and dealt with by Callum, sorted me out super fast. Would defo recommend, and will be back in the future!

Reply from Henson Motor Group
I just got a car from Henson and Callum was a top chap in sorting out the papers works. I still haven’t used the car for long but the customer services I received was wonderful.

Reply from Henson Motor Group
Darren was very helpful throughout would definitely recommend. Great service from Darren went above and beyond!

Reply from Henson Motor Group
Richard and Lee just bought my car for a great price, transaction was seamless, money in bank immediately and they even dropped me off at home. All done in less than 45 minutes. Would highly recommend.

Reply from Henson Motor Group
Bought hyundai veloster that had been accident damaged and poor repaired after getting InTouch with the previous owner this was confirmed and photos sent . After returning the car they were professional and was very helpful as I was not very respectful to them they did refund deposit and sort the finance out . I would say go and inspect there stock as the salesman said car was in his words "mint" totally different yellow on one side of car also overspray and masking tape marks . Thanks for your response there are touch ups and also smart repairs and as for a 13 year old car that was £2000 above cap clean i expect a better standard off car that has been painted all the way down one side off the car I'm happy to post the full damage of the car from previous owner who hit another car and got rid of the veloster as they could not live with the difference of yellow after leaving the car industry after 20 years i won't recommend or buy from you again . I am still waiting for the rac report and have been refused it as we both know it's not a report or even a inspection it's only a headline to sell there warranty or a hpi that may not recognise any damage as it was sorted by previous customer insurance and as stated i have the proof of damage 2 doors and rear quarter don't try and fob me off with a small repairs on a 13 year old car

Reply from Henson Motor Group
Great choice of cars and good service and aftercare

Reply from Henson Motor Group
Tried to sell me an ex Rochdale taxi, I only found out when I paid for my own vehicle check online . Company had the cheek to withhold and keep my deposit when I withdrew from the deal.
Tread carefully.

Reply from Henson Motor Group
Darren is the best sales person i have ever worked with and smooth process too.

Reply from Henson Motor Group
unbelievable service from darren been buying cars for 20 years and can honestly say he was the best by a country mile will tell all my friends and family about him

Reply from Henson Motor Group
This is my second car through henson group and always looked after by the team there. They sourced a specific car for me in the specification i required at the price i was after.

Reply from Henson Motor Group
First time at Henson, I was looking at EV cars and initially looking at Mercedes, Darren advised us on looking at something else with better range to meet my needs and came across Mustang Mach E. After test driving, decided it was a great car.
Darren was a great help, everything was explained simply and all questions answered.
Will definitely be recommending and continuing using in the future.

Reply from Henson Motor Group
Finally got a brilliant car with the help off darren very lovely and friendly
Made my car spot on also told me if I have any problems to ring him
Thank you so much everyone !
Ash x

Reply from Henson Motor Group
Great sales experience so far. Callum sold us the car and done a good job.

Reply from Henson Motor Group
Recently purchased a car from this garage, was introduced to the garage via a third party & very pleased with the service received. I Dealt with Callum Smith personally - he was extremely helpful & informative throughout the process, he was very good with correspondence & getting things organized for me to collect my car. Extremely happy customer. Thankyou Callum!

Reply from Henson Motor Group
Was served by Callum, he did a great job with our purchasing experience.

Reply from Henson Motor Group
Andrew was fantastic throughout and really did look after me.

Reply from Henson Motor Group
Brilliant from start to finish, Jack was very helpful answering any questions I had about the car and the buying process and kept me updated the whole time.

Reply from Henson Motor Group
Cannot fault Henson Motor Group and Darren in particular, the whole process was fantastic. I haven’t bought a car for about 25 years due to being a company car driver but Darren got me through the process quickly and easily and I cannot thank him enough. Highly recommend.

Reply from Henson Motor Group
it was a pleasure to buy a used car from darren, he made the process very straight forward and i felt at ease the whole time, there was no pressure to buy at any point. very helpful friendly staff, excellent communication at all stages. thank you!

Reply from Henson Motor Group
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