Henson Motor Group Reviews 

648
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their friendly, knowledgeable, and helpful approach, often going the extra mile to ensure a smooth and comfortable car buying journey. Many people highlight the excellent service and efficient user experience, appreciating the personalized attention and lack of pressure throughout the process. However, some customers also noted concerns regarding the condition of vehicles, with reports of misaligned parts, structural issues, or cars failing MOTs shortly after purchase. Additionally, a few people mentioned dissatisfaction with after-sales support, citing instances where repairs were refused or responsibility for vehicle problems was not taken, sometimes requiring significant effort to resolve.

What people talk about most

Staff

People report positive experiences with staff, highlighting several team members for their professional,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the friendly, faultless, and... See more

Product

Customers consistently note ambiguous experiences with product quality and condition. Many reviewers report... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the professionalism, honesty,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as excellent, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Darren was genuinely friendly, incredibly knowledgeable, and made me feel completely at ease the entire time. Nothing was too much trouble for him — he explained everything clearly, gave honest adv... See more

Company replied

Rated 5 out of 5 stars

Darren was really helpful with my choice of car. Right from the first email to the test drive and then to handing the keys over I never felt rushed (or as a female, patronised) and he answered all m... See more

Company replied

Rated 5 out of 5 stars

Darren was very thorough with details and information, there was nothing hidden and he carefully explained everything I wanted to know. Super friendly service and looking forward to any after sales ca... See more

Company replied

Rated 5 out of 5 stars

Darren was absolutely fantastic supporting us with our new car purchase. I genuinely trusted everything he said. His after caee support has also been amazing and consistant. Thank you so much.

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Established in 1996, Henson Motor Group is one of the UK's largest car supermarkets. Search over 3000 quality cars and find the most competitive finance rates. Visit our Newcastle showroom today to find a car that is right for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

648 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(648)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Callum was so helpful I went to look at…

Callum was so helpful I went to look at the car on Sunday and he had everything sorted by Tuesday, couldn’t have asked for better service

May 6, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Part ex’d my old car for a new car

Part ex’d my old car for a new car. Great service and dealt with by Callum, sorted me out super fast. Would defo recommend, and will be back in the future!

May 7, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

I just got a car from Henson and Callum…

I just got a car from Henson and Callum was a top chap in sorting out the papers works. I still haven’t used the car for long but the customer services I received was wonderful.

April 29, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Darren was very helpful.

Darren was very helpful throughout would definitely recommend. Great service from Darren went above and beyond!

April 30, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Car Sale

Richard and Lee just bought my car for a great price, transaction was seamless, money in bank immediately and they even dropped me off at home. All done in less than 45 minutes. Would highly recommend.

April 30, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 3 out of 5 stars

Bought hyundai veloster that had been…

Bought hyundai veloster that had been accident damaged and poor repaired after getting InTouch with the previous owner this was confirmed and photos sent . After returning the car they were professional and was very helpful as I was not very respectful to them they did refund deposit and sort the finance out . I would say go and inspect there stock as the salesman said car was in his words "mint" totally different yellow on one side of car also overspray and masking tape marks . Thanks for your response there are touch ups and also smart repairs and as for a 13 year old car that was £2000 above cap clean i expect a better standard off car that has been painted all the way down one side off the car I'm happy to post the full damage of the car from previous owner who hit another car and got rid of the veloster as they could not live with the difference of yellow after leaving the car industry after 20 years i won't recommend or buy from you again . I am still waiting for the rac report and have been refused it as we both know it's not a report or even a inspection it's only a headline to sell there warranty or a hpi that may not recognise any damage as it was sorted by previous customer insurance and as stated i have the proof of damage 2 doors and rear quarter don't try and fob me off with a small repairs on a 13 year old car

April 12, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello,

Thank you for taking the time to write us a review, we are naturally sorry that you feel this way. As the vehicle is over 13 years old it can be expected that it may have had some light repairs carried out at some point, the vehicle did undergo our stringent RAC check whereby it passed without issue.

We are pleased that we managed to resolve this in a timely manner for you.

We wish you the best of luck with your next purchase.

Rated 1 out of 5 stars

Tried to sell me an ex Rochdale taxi

Tried to sell me an ex Rochdale taxi, I only found out when I paid for my own vehicle check online . Company had the cheek to withhold and keep my deposit when I withdrew from the deal.
Tread carefully.

April 20, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hi Michael, thank you for leaving us a review. We have searched our records and the only deposit we have taken under this name has actually been refunded. Please do get in touch if you have an outstanding deposit as of course we will refund it immediately. As for a vehicle being used as a taxi, this is not something we retail and our vehicle checks are made available to all of our customers. Many Thanks.

Rated 5 out of 5 stars

Darren is the best sales person i have…

Darren is the best sales person i have ever worked with and smooth process too.

January 31, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

unbelievable service from darren been…

unbelievable service from darren been buying cars for 20 years and can honestly say he was the best by a country mile will tell all my friends and family about him

April 17, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

This is my second car through henson…

This is my second car through henson group and always looked after by the team there. They sourced a specific car for me in the specification i required at the price i was after.

April 12, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

First time at Henson

First time at Henson, I was looking at EV cars and initially looking at Mercedes, Darren advised us on looking at something else with better range to meet my needs and came across Mustang Mach E. After test driving, decided it was a great car.

Darren was a great help, everything was explained simply and all questions answered.
Will definitely be recommending and continuing using in the future.

April 8, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Finally got a brilliant car with the…

Finally got a brilliant car with the help off darren very lovely and friendly

Made my car spot on also told me if I have any problems to ring him
Thank you so much everyone !
Ash x

April 4, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Great sales experience so far

Great sales experience so far. Callum sold us the car and done a good job.

March 30, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Recently purchased a car from this…

Recently purchased a car from this garage, was introduced to the garage via a third party & very pleased with the service received. I Dealt with Callum Smith personally - he was extremely helpful & informative throughout the process, he was very good with correspondence & getting things organized for me to collect my car. Extremely happy customer. Thankyou Callum!

March 25, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Bought a car

Was served by Callum, he did a great job with our purchasing experience.

March 18, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish, Jack was very helpful answering any questions I had about the car and the buying process and kept me updated the whole time.

March 14, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Thanks Darren

Cannot fault Henson Motor Group and Darren in particular, the whole process was fantastic. I haven’t bought a car for about 25 years due to being a company car driver but Darren got me through the process quickly and easily and I cannot thank him enough. Highly recommend.

March 11, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

fantastic experience from henson motor group

it was a pleasure to buy a used car from darren, he made the process very straight forward and i felt at ease the whole time, there was no pressure to buy at any point. very helpful friendly staff, excellent communication at all stages. thank you!

March 11, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

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