Henson Motor Group Reviews 

649
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being incredibly helpful, knowledgeable, and friendly, ensuring a pleasant and unpressured buying journey. Many people found the service to be excellent, with staff going above and beyond to make the process smooth and easy, from initial inquiries to final handover. Reviewers consistently highlight the professional and considerate approach, making them feel comfortable and well-informed throughout their car purchase. However, some customers also noted significant issues with the condition of their purchased vehicles shortly after acquisition, including bodywork defects, missing parts, and mechanical problems. A few other people also felt that after-sales support was problematic, citing unhelpful customer service, ignored communications, and difficulties with warranty claims or getting repairs addressed.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting individuals for their professionalism,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the faultless and... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

Customer service

Customers had positive experiences with customer service, highlighting the professionalism, honesty, and... See more

User experience

Consumers find the user experience to be positive, with many describing it as great, easy, and excellent from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Darren was genuinely friendly, incredibly knowledgeable, and made me feel completely at ease the entire time. Nothing was too much trouble for him — he explained everything clearly, gave honest adv... See more

Company replied

Rated 5 out of 5 stars

Darren was really helpful with my choice of car. Right from the first email to the test drive and then to handing the keys over I never felt rushed (or as a female, patronised) and he answered all m... See more

Company replied

Rated 5 out of 5 stars

Darren was very thorough with details and information, there was nothing hidden and he carefully explained everything I wanted to know. Super friendly service and looking forward to any after sales ca... See more

Company replied

Rated 5 out of 5 stars

Darren was absolutely fantastic supporting us with our new car purchase. I genuinely trusted everything he said. His after caee support has also been amazing and consistant. Thank you so much.

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Established in 1996, Henson Motor Group is one of the UK's largest car supermarkets. Search over 3000 quality cars and find the most competitive finance rates. Visit our Newcastle showroom today to find a car that is right for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

649 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(649)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Darren was great help with everything I…

Darren was great help with everything I needed and had new car as quick as possible would recommend

February 13, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

My experience was super easy

My experience was super easy. Really helpful staff with great knowledge and customer care. I will definitely be back.

January 24, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Great Service!

Darren made the car buying process very easy. Great service!

December 7, 2024
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Fast and easy Callum was great to deal…

Fast and easy Callum was great to deal with

January 27, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

A Great speedy application

I completed an application online and within two days I managed to get the keys of the car, Callum specifically handled my application and he was great in helping getting everything sorted

February 7, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Fantastic salesman!

Wow! Is all i can i say! I enquired about a car on Thursday and by the Saturday i was driving it home!
Darren (newcastle branch) was amazing! Super friendly, informative and all round a lovely person. Thanks so much! Made it so easy to buy my new dream van!

February 8, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Superb service

Picked out a car via auto trader that they had advertised. From start to finish their customer service was nothing short of superb. If the right car came along I would certainly buy through them again.

January 7, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

ASK FOR DARREN, SUPERB SERVICE!

Dealt with Darren and from start to finish he was absolutely superb!
Really genuine from the first time I spoke with him, he chased issues for me, answered all questions regarding the vehicle I had and was just an all round great person to deal with!
I would advise anyone buying a motor from here to request Darren, you will NOT be disappointed!

February 5, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

The best people

The best people, very good interest you can fiind here

January 28, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Went in looking for a new car and was…

Went in looking for a new car and was greeted by one of the staff Callum, who was tremendous with us, we didn’t feel pressured to buy anything and was on hand to assist with any questions we looked around and decided on a car we liked. The process from start to finish was well communicated second to none. Can’t fault Henson motor group 10/10

February 1, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Exceptional Service

Exceptional service altogether. Very quick and responsive, and when other things delayed the process still provided top notch service.

January 31, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Straight to the point 3rd car from…

Straight to the point 3rd car from you’s and always very easy to buy with Callum was also very good and available at all times for query’s

January 29, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Darren was so helpful and an excellent…

Darren was so helpful and an excellent sales man would highly recommend comming here for your new car and would 100% recommend Darren to help you with getting your new car

January 27, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Can’t speak highly enough of this…

Can’t speak highly enough of this company and their sales assistant, Darren.
Would highly recommend buying a car from here.
Very helpful, informative and patient when there was a delay returning my old car.

January 26, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Easy people to buy from. No fuss.

Really easy to deal with Callum S who comes across as transparent and genuine. No flowery sales patter just what appears to be an honest assessment of what might suit you as a customer. Never felt pressured to buy. I’d recommend.

January 24, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Darren was very friendly and super helpful. Would highly recommend.

January 23, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Great experience at Henson's

We had a great experience buying a car with Henson's. Callum Smith was really professional, knowledgeable and honest, and was always quick to answer any questions we had and help us with the purchase. We got a good price for our part exchange, and the process of buying the car was straightforward. Thanks to Henson's, particularly Callum, for your excellent customer service.

January 22, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

HENSONS REVIEW

I already knew I would be coming to Hensons through many recommendations. Callum Cairns went out of his way to help me from start to finish. Even when I almost didn't get credit on more than one occasion he was extremely (an understatement) patient with my situation. He found the best outcome for me with the cheapest monthly payments. I had a great experience here at Hensons and thank Callum for this. I would definately recommend Hensons to anyone for full help and support all the way though. Thanks again Callum I am so happy with the car and support I had.

January 14, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

10/10 Henson Motors and Darren

Darren helped me in purchasing my car. He was extremely helpful, patient, and informative. He made the whole process very smooth and stress free. He helped me get the car quick and hassle free. An excellent agent and a true gentleman. Really appreciated his help.

January 15, 2025
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Rated 5 out of 5 stars

Professional Service offered by Callum

Callum was in charge of our care. He was very professional in communicating all required for my husband and I to get our car. I am definitely coming back just for the services Callum offered. Keep up the good work!

December 27, 2024
Unprompted review
Henson Motor Group logo

Reply from Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

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