Absolutely exceptional quality herbs. This supplier is truly special. I cannot stress enough the quality and freshness of the herbs I have received. Easy to browse the website and make an order, which... See more
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Review summary
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Reviews shaping this summary
One of the tinctures was not in stock. I was notified by email after restock, and that was helpful. I needed an additional tincture after placing the order, and the staff allowed me to amend it on the... See more
Company replied
Brilliant as always! I’ve been buying from HA for over 20 years! Never any problems. Staff are wonderful, easy to contact and knowledgeable. Deliveries are always quick and reliable. Products are hig... See more
From the start have had a wonderful experience with Herbal Apothecary, customer service was excellent and swift and the products purchased seem to be of the finest quality. Very clean and obviously we... See more
Company details
Written by the company
We supply one of the largest ranges of herbal products in the UK, including tinctures, fluid extracts, capsules, organic & biodynamic products, whole, cut, and powdered herbs to practitioners, and other businesses. Part of Nature's Laboratory, along with Sweet Cecily's and BeeVital. A family business wholly committed to the principles of natural medicine and to serving the user. We also have retail product ranges such as teas, and creams. We also provide Product development services, contract manufacturing services, Chromatographic Analytical services, and Regulatory Services. We are ISO9001:2015, Biodynamic Organic, HerbMark Certified Manufacturer.
Contact info
3b Enterprise Way, YO22 4NH, Whitby, United Kingdom
- 01947 602346
- info@herbalapothecaryuk.com
- herbalapothecaryuk.com
4.6
Excellent
521 reviews
Replied to 25% of negative reviews
Typically replies within 1 month
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Reply from Herbal Apothecary
Thanks for your positive review Rona, we really appreciate it.
Herbal Apothecary always 5 stars
Herbal Apothecary: Always 5 stars for quality of products, always 5 stars for quality of customer service
February 2, 2026
Reply from Herbal Apothecary
Thank you so much for this lovely review.
Reply from Herbal Apothecary
Thanks for sharing your wonderful review John. We really appreciate it.
Reply from Herbal Apothecary
Thanks for your positive review Angela, we really appreciate it.
Quick delivery
There were a few problems getting me registered but after that the goods were delivered quickly.
I can't comment on their qualiy or effects at this moment in time.
January 20, 2026
Reply from Herbal Apothecary
Thanks for the 5 star review Diane. I'm glad we were able to sort out the registration difficulties and get the product out to you quickly.
Always a good service from Herbal Apothecary.
My order arrived promptly as usual. Always a good service from Herbal Apothecary.
January 12, 2026
Reply from Herbal Apothecary
Many thanks for the 5 star review Karen, it's very much appreciated.
good product no problems with service…
good product no problems with service delivered promptly
January 13, 2026
Reply from Herbal Apothecary
Many thanks for your positive review Richard. We're so glad you're pleased with the product and received it promptly.
Excellent choice with lots of difficult…
Excellent choice with lots of difficult to find herbal remedies. Rapid service, well packaged andsecure delivery.
January 12, 2026
Reply from Herbal Apothecary
Many thanks for letting us know about your positive experience Jim, we really appreciate it.
I was pleased with the efficiency of…
I was pleased with the efficiency of the service. It was a bit disappointing that the product was only available in one litre size on the website, but came as two 500 ml bottles. I would have bought just one 500 ml if that had been available.
January 5, 2026
Reply from Herbal Apothecary
Hi Kathryn, we're so sorry that the size of the product is incorrect on the website. This has been flagged to our production department and it'll be corrected as soon as possible. Thank you for letting us know, and apologies for the confusion. If you'd like to send one of the 500ml bottles back, we'd be more than happy to refund it for you.
Reply from Herbal Apothecary
Thanks for your positive review, we really appreciate it.
Reply from Herbal Apothecary
Thanks for your positive review Mark, we really appreciate it.
Really quick delivery and lovely teas
Really quick delivery and lovely teas. Thank you
December 8, 2025
Reply from Herbal Apothecary
Thanks Samantha for your positive review, we really appreciate it and are so pleased you're enjoying the teas!
reliable delivery of excellent product
December 9, 2025
Reply from Herbal Apothecary
Many thanks for your positive review, we really appreciate it.
Products and delivery are always good…
Products and delivery are always good and promptly arrive. Shipping costs are also reasonable.
December 1, 2025
Reply from Herbal Apothecary
Many thanks for your positive review Emmeline, we really appreciate it.
Helpful staff
One of the tinctures was not in stock. I was notified by email after restock, and that was helpful. I needed an additional tincture after placing the order, and the staff allowed me to amend it on the phone. Again, very helpful. All the tinctures have about 3 yrs before the BBE date. Over the last 10 yrs there has been a sizeable expansion in the range of herbs stocked.
December 8, 2025
Reply from Herbal Apothecary
Thanks so much for your positive review Gabriel. We're really pleased you were able to amend the order and are pleased with the expanded range.
Very quick delivery
Very quick delivery. I like that i can order 250mls. Usualy min amount of tincturw is 500. One issue i do have is that tinctures are often out of stock.
November 28, 2025
Reply from Herbal Apothecary
Many thanks for your positive review Maud, and we're really glad that you're finding ordering the smaller quantities helpful. We're sorry though about the out of stock issue. Unfortunately, levels of stock can depend on seasonality, supplier availability and also the fact that it's dynamic, in that it's hard to predict and forecast how much of and how quickly our products will sell. However, we will endeavour to ensure we have as many products in stock as possible. Thank you for the feedback.
amazing company
amazing company, though the turnaround time is sooooooo long - which there were ways in which it could be improved
November 27, 2025
Reply from Herbal Apothecary
Many thanks for your positive review Lucie, but we're sorry to hear about the long turnaround time you're experiencing. Our delivery service is something we're actively working on at the moment, so we're hopeful you'll see an improvement in this area really soon.
Good service for professional practitioners
My account was opened and verified very quickly, allowing me to access and order the restricted items for professional practitioners. Delivery was good too.
November 26, 2025
Reply from Herbal Apothecary
Many thanks for your review Theresa, we're really pleased you've had a positive service and delivery experience.
The low score is really for the…
The low score is really for the delivery. On two occasions recently there was no note that delivery had been made. They delivered to a neighbour who assumed I was aware that I had a delivery and so the parcel was with a very patient neighbour for a week
November 27, 2025
Reply from Herbal Apothecary
Hi Kristian, we're really sorry to hear you had issues with the courier company. We are looking into our delivery options at the moment and are hopeful this won't happen again.
Reply from Herbal Apothecary
Many thanks for your positive review, we really appreciate it.
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