Herbal Apothecary Reviews 521

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the freshness and effectiveness of the herbs and tinctures. Many people highlight the excellent delivery service, noting its speed and reliability, and appreciate the careful and often biodegradable packaging. The overall service, from easy ordering to helpful staff, is frequently described as brilliant. However, some customers also noted issues with delivery, including delays and packages being left without notification. A few other people also felt that the product packaging was excessive. There were also isolated reports of receiving products that did not meet expected quality standards.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers consistently praise the high quality of... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and efficient... See more

Quality

Consumers consistently express satisfaction with the quality of products. Many reviewers highlight the high... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the reliability,... See more

Order

People report positive experiences with order. Many customers find the ordering process easy, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely exceptional quality herbs. This supplier is truly special. I cannot stress enough the quality and freshness of the herbs I have received. Easy to browse the website and make an order, which... See more

Rated 5 out of 5 stars

One of the tinctures was not in stock. I was notified by email after restock, and that was helpful. I needed an additional tincture after placing the order, and the staff allowed me to amend it on the... See more

Company replied

Rated 5 out of 5 stars

Brilliant as always! I’ve been buying from HA for over 20 years! Never any problems. Staff are wonderful, easy to contact and knowledgeable. Deliveries are always quick and reliable. Products are hig... See more

Rated 5 out of 5 stars

From the start have had a wonderful experience with Herbal Apothecary, customer service was excellent and swift and the products purchased seem to be of the finest quality. Very clean and obviously we... See more


Company details

  1. Herbal Medicine Store
  2. Herbalist
  3. Manufacturer
  4. Research and Product Development
  5. Tea Manufacturer

Written by the company

We supply one of the largest ranges of herbal products in the UK, including tinctures, fluid extracts, capsules, organic & biodynamic products, whole, cut, and powdered herbs to practitioners, and other businesses. Part of Nature's Laboratory, along with Sweet Cecily's and BeeVital. A family business wholly committed to the principles of natural medicine and to serving the user. We also have retail product ranges such as teas, and creams. We also provide Product development services, contract manufacturing services, Chromatographic Analytical services, and Regulatory Services. We are ISO9001:2015, Biodynamic Organic, HerbMark Certified Manufacturer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

521 reviews

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Replied to 25% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good experience

Very good experience

November 10, 2025
Herbal Apothecary logo

Reply from Herbal Apothecary

Thanks so much for your positive review, we really appreciate it.

Rated 5 out of 5 stars

Excellent products

Excellent products, so easy to order and deliver was quick. If I have had to contact, staff are so friendly and helpful.

November 3, 2025
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Reply from Herbal Apothecary

Thanks so much for your positive comments Mrs McCaffery, we really appreciate it.

Rated 1 out of 5 stars

My order hasn't arrived

My order hasn't arrived, I emailed over a week ago and haven't even had a response.

October 29, 2025
Herbal Apothecary logo

Reply from Herbal Apothecary

Hi Duncan, apologies you didn't receive your order. We have tracked your item and have photo evidence of a delivery on 30th October. We're unable to find your email so cannot respond. Please can you email sales@herbalapothecaryuk.com to discuss further so we can remedy this issue. Many thanks

Rated 5 out of 5 stars

Tasty tinctures made with love.

When you taste the tinctures from herbal apothecary, you can really taste the herb. With many other companies, the first thing you taste is the ethanol.

October 27, 2025
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Reply from Herbal Apothecary

Thanks so much for your review Angela, we really appreciate it. We do indeed make our tinctures with love, and we're so glad you can taste the difference!

Rated 4 out of 5 stars

The final cost of the products and deliver

I've been using the products from this company for a few months- the quality appears to be good and there is variety for me to buy as I help my clients back to health. The only thing I don't like is that the tax and postage are added on my bill which ends up being so expensive so in the end it does not feel that it has been so great once this cost is added - in fact it feels quite harsh. Other brands who deliver products do not do this and it would be great if they thought about this.

November 4, 2025
Unprompted review
Herbal Apothecary logo

Reply from Herbal Apothecary

Hi Randhiraj, many thanks for your review. We're pleased to hear that you're happy with the quality and variety of our range. However, we're sorry to hear that you find it expensive, we do try to provide good value for money, whilst ensuring quality remains high.
In terms of tax, like many practitioner sites, all prices are displayed excluding VAT, so that as a business practitioners are able to claim the VAT back. We find it really helps practitioners to display the prices like this, so that they don't have to work out what the VAT is. Our postage prices are also competitive and in alignment with what we are charged by our delivery providers, and of course postage is free over £250 net. We hope this explanation helps.

Rated 5 out of 5 stars

Right from setting up my account to…

Right from setting up my account to ordering and delivery, it was a brilliant service throughout. Very happy with the discounts offered as well. I would definitely be back for my next order very soon.

October 22, 2025
Herbal Apothecary logo

Reply from Herbal Apothecary

Thanks so much, we're really happy to hear that you've had such a positive experience, and we very much appreciate you sharing this.

Rated 5 out of 5 stars

Great service

Great service, great discount and points for discounts, good prices, and there product is A+. Top shelf.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant as always

Brilliant as always! I’ve been buying from HA for over 20 years! Never any problems. Staff are wonderful, easy to contact and knowledgeable.
Deliveries are always quick and reliable. Products are higher quality, decongest to none. 100% recommended.

September 15, 2025
Rated 5 out of 5 stars

Absolutely exceptional quality herbs

Absolutely exceptional quality herbs. This supplier is truly special. I cannot stress enough the quality and freshness of the herbs I have received. Easy to browse the website and make an order, which is a welcome bonus. Customer for life.

July 28, 2025

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