Absolutely exceptional quality herbs. This supplier is truly special. I cannot stress enough the quality and freshness of the herbs I have received. Easy to browse the website and make an order, which... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One of the tinctures was not in stock. I was notified by email after restock, and that was helpful. I needed an additional tincture after placing the order, and the staff allowed me to amend it on the... See more
Company replied
Brilliant as always! I’ve been buying from HA for over 20 years! Never any problems. Staff are wonderful, easy to contact and knowledgeable. Deliveries are always quick and reliable. Products are hig... See more
From the start have had a wonderful experience with Herbal Apothecary, customer service was excellent and swift and the products purchased seem to be of the finest quality. Very clean and obviously we... See more
Company details
Written by the company
We supply one of the largest ranges of herbal products in the UK, including tinctures, fluid extracts, capsules, organic & biodynamic products, whole, cut, and powdered herbs to practitioners, and other businesses. Part of Nature's Laboratory, along with Sweet Cecily's and BeeVital. A family business wholly committed to the principles of natural medicine and to serving the user. We also have retail product ranges such as teas, and creams. We also provide Product development services, contract manufacturing services, Chromatographic Analytical services, and Regulatory Services. We are ISO9001:2015, Biodynamic Organic, HerbMark Certified Manufacturer.
Contact info
3b Enterprise Way, YO22 4NH, Whitby, United Kingdom
- 01947 602346
- info@herbalapothecaryuk.com
- herbalapothecaryuk.com
4.6
Excellent
521 reviews
Replied to 25% of negative reviews
Typically replies within 1 month
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Reply from Herbal Apothecary
Thanks so much for your positive review, we really appreciate it.
Reply from Herbal Apothecary
Many thanks for your positive comments Sue, we really appreciate it.
Reply from Herbal Apothecary
Thanks so much for your positive review Adebayo, we really appreciate it.
25 yrs of ordering from Herbal Apothecary
Herbal Apothecary always provide me a good service and fast delivery.
November 12, 2025
Reply from Herbal Apothecary
Thanks so much for your positive comments Lynn, and for being a loyal customer of 25 years. We 're extremely grateful.
Excellent products
Excellent products, so easy to order and deliver was quick. If I have had to contact, staff are so friendly and helpful.
November 3, 2025
Reply from Herbal Apothecary
Thanks so much for your positive comments Mrs McCaffery, we really appreciate it.
My order hasn't arrived
My order hasn't arrived, I emailed over a week ago and haven't even had a response.
October 29, 2025
Reply from Herbal Apothecary
Hi Duncan, apologies you didn't receive your order. We have tracked your item and have photo evidence of a delivery on 30th October. We're unable to find your email so cannot respond. Please can you email sales@herbalapothecaryuk.com to discuss further so we can remedy this issue. Many thanks
Quick service and good communication…
Quick service and good communication about any difficulties.
October 29, 2025
Reply from Herbal Apothecary
Many thanks for your positive comments Mary, we really appreciate it.
Tasty tinctures made with love.
When you taste the tinctures from herbal apothecary, you can really taste the herb. With many other companies, the first thing you taste is the ethanol.
October 27, 2025
Reply from Herbal Apothecary
Thanks so much for your review Angela, we really appreciate it. We do indeed make our tinctures with love, and we're so glad you can taste the difference!
The final cost of the products and deliver
I've been using the products from this company for a few months- the quality appears to be good and there is variety for me to buy as I help my clients back to health. The only thing I don't like is that the tax and postage are added on my bill which ends up being so expensive so in the end it does not feel that it has been so great once this cost is added - in fact it feels quite harsh. Other brands who deliver products do not do this and it would be great if they thought about this.
November 4, 2025
Unprompted review
Reply from Herbal Apothecary
Hi Randhiraj, many thanks for your review. We're pleased to hear that you're happy with the quality and variety of our range. However, we're sorry to hear that you find it expensive, we do try to provide good value for money, whilst ensuring quality remains high.
In terms of tax, like many practitioner sites, all prices are displayed excluding VAT, so that as a business practitioners are able to claim the VAT back. We find it really helps practitioners to display the prices like this, so that they don't have to work out what the VAT is. Our postage prices are also competitive and in alignment with what we are charged by our delivery providers, and of course postage is free over £250 net. We hope this explanation helps.
Right from setting up my account to…
Right from setting up my account to ordering and delivery, it was a brilliant service throughout. Very happy with the discounts offered as well. I would definitely be back for my next order very soon.
October 22, 2025
Reply from Herbal Apothecary
Thanks so much, we're really happy to hear that you've had such a positive experience, and we very much appreciate you sharing this.
Great service
Great service, great discount and points for discounts, good prices, and there product is A+. Top shelf.
October 9, 2025
Unprompted review
Great company to deal with
September 29, 2025
good and easy to navigate website and…
good and easy to navigate website and good service as always
September 26, 2025
Brilliant as always
Brilliant as always! I’ve been buying from HA for over 20 years! Never any problems. Staff are wonderful, easy to contact and knowledgeable.
Deliveries are always quick and reliable. Products are higher quality, decongest to none. 100% recommended.
September 15, 2025
Always excellent value !
September 15, 2025
Absolutely exceptional quality herbs
Absolutely exceptional quality herbs. This supplier is truly special. I cannot stress enough the quality and freshness of the herbs I have received. Easy to browse the website and make an order, which is a welcome bonus. Customer for life.
July 28, 2025
They have served me for many years and same great quality herbs
They mostly have the stock I need and they send it in time
September 19, 2025
Quick delivery and good quality herbal medicines
Delivery was within 72 hours of order being made, products are good quality, and packaged well for postal delivery.
September 10, 2025
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