Absolutely exceptional quality herbs. This supplier is truly special. I cannot stress enough the quality and freshness of the herbs I have received. Easy to browse the website and make an order, which... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One of the tinctures was not in stock. I was notified by email after restock, and that was helpful. I needed an additional tincture after placing the order, and the staff allowed me to amend it on the... See more
Company replied
Brilliant as always! I’ve been buying from HA for over 20 years! Never any problems. Staff are wonderful, easy to contact and knowledgeable. Deliveries are always quick and reliable. Products are hig... See more
From the start have had a wonderful experience with Herbal Apothecary, customer service was excellent and swift and the products purchased seem to be of the finest quality. Very clean and obviously we... See more
Company details
Written by the company
We supply one of the largest ranges of herbal products in the UK, including tinctures, fluid extracts, capsules, organic & biodynamic products, whole, cut, and powdered herbs to practitioners, and other businesses. Part of Nature's Laboratory, along with Sweet Cecily's and BeeVital. A family business wholly committed to the principles of natural medicine and to serving the user. We also have retail product ranges such as teas, and creams. We also provide Product development services, contract manufacturing services, Chromatographic Analytical services, and Regulatory Services. We are ISO9001:2015, Biodynamic Organic, HerbMark Certified Manufacturer.
Contact info
3b Enterprise Way, YO22 4NH, Whitby, United Kingdom
- 01947 602346
- info@herbalapothecaryuk.com
- herbalapothecaryuk.com
4.6
Excellent
521 reviews
Replied to 25% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I needed an order quickly and you came…
I needed an order quickly and you came up trumps, thank you
January 8, 2025
I haven't received my goods as of today…
I haven't received my goods as of today and your response to messages is too slow.
January 10, 2025
Impressed by the promotional video and…
Impressed by the promotional video and the sincerity of the speakers. Product was dispatched promptly, was well packaged and was of high quality.
December 20, 2024
Easy to use website
Easy to use website, queries dealt with same day. Ordered and arrived at within 3 working days.
December 18, 2024
Very happy with quick delivery after…
Very happy with quick delivery after purchasing
December 17, 2024
I was able to order the specific number…
I was able to order the specific number of items I needed ~ ienot have to overorder.
Delivery was quick ~ and it's the Christmas period.
Thank you.
December 13, 2024
Absolute rubbish delivery!
Absolute rubbish delivery!
Its hard when supplier do not care about its clients experience and this is the company. They state the dates when the last orders need to be made for holiday season yet delivery seems doesn't bother them and the fact that clients will have problems with the delivery to clients who actually need help with their health conditions is just beyond indifferent. Not even mentioning hearing from colleagues that the quality of herbs is going down and they got delivered moulded herbs. I'm just furious! Thanks God we have other suppliers!
December 18, 2024
Unprompted review
Excellent service as Usual
December 3, 2024
Poor Shipping Experience: Slow to dispatch and missing tracking info
The dispatch time was disappointing — despite placing the order on Thursday, it wasn't shipped until the following Monday. I didn’t receive any dispatch email with tracking information, as promised, and had to call to obtain it. It’s clear that their shipping systems need a current review, as there’s a noticeable gap between customer service expectations and the actual shipping service that Herbal Apothecary provides.
November 27, 2024
Unprompted review
Excellent as per usual
November 21, 2024
Not received order yet!
November 14, 2024
Very efficient- thank you
November 7, 2024
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