This company are a nightmare to contact. It's impossible to actually speak to someone on customer services that don't actually exist in real terms. I've tried 4 different numbers and no joy. They say... See more
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Coins arrived safely and in excellent packaging. There was lots of information and detail in the booklet that came with the coins as well as the coin display booklet itself. Very pleased. Both my Gran... See more
Company replied
Purchased the Queen Elizabeth II Birth Centenary Gold 100th Sovereign from Heritage Coins. The Website and ordering process was nice and easy, BUT... The first issue i have is after the order... See more
Can’t fault my order. From start to finish the process was very easy and Heritage Coins kept me informed at each stage of my order. I would definitely use them again.
Company replied
Company details
About Heritage Coins
Written by the company
Building on almost 50 years of experience connecting enthusiasts and collectors with works of beauty, excellence, and rarity that fire their individual passions, Heritage Coins has one simple goal: to make coin collecting accessible, inspiring, and fun for everyone.
Every coin or medal we offer begins with a passion: your passion for your collection. To this, we bring our own love of discovery, storytelling and heritage; celebration and innovation; beautiful design and the highest production values.
Our collections include genuine historic coins, carefully sourced and faithfully restored by our heritage coin experts, and modern-day masterpieces created by the world’s leading coin designers and innovative manufacturers, testing the limits of today’s minting technologies.
Our portfolio is exclusively available direct from Heritage Coins, a range that incorporates specially commissioned artwork from world-renowned designers such as Jody Clark, Joel Iskowitz and Heena Rai and, when the story demands it, officially licensed coins from world-famous brands such as Disney, Bletchley Park, NASA, the Royal Navy and the Royal Air Force.
Contact info
3.1
Average
68 reviews
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This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 24 hours
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Silver 50p coin was as described and…
Silver 50p coin was as described and delivered in a well packaged parcel and delivery was fast.
July 17, 2025
Reply from Heritage Coins
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
They talked the talk but didn’t deliver…
They talked the talk but didn’t deliver what was ordered it took too long to rectify and to this day never delivered the correct coin to complete the set disappointed 😑
July 17, 2025
Reply from Heritage Coins
Hi David,
Thank you for taking the time to leave a review.
Thank you for bringing this to our attention, we are very sorry to hear this. I have passed your details over to a member of our team who will be in touch via telephone.
Thank you,
Customer Support
Very poor experience.
Very poor experience.
My dad bought a VE Day set. When it arrived, one coin was missing. He called and asked for the missing coin. He was sent a duplicate of one he already had. So he called again. He is very hard of hearing and it’s very clear when you speak to him on the phone that he’s struggling to follow the conversation.
Instead of getting the missing coin, this time Heritage Coins sent him a different set and billed him more than £300. He didn’t ask for the new set at any point and was surprised when it arrived.
He has since tried to return all the coins but he doesn’t have a smart phone, can’t hear well and isn’t computer literate enough to generate a QR code for a returns label.
He has spoken to Heritage Coins and thought they were sending him a returns label in the post. He hasn’t received one.
I’ve tried to contact customer service to fix this for him. The phone line has 3 options - pay a bill, buy more coins or talk about your account/order. When I choose the option to speak about the orders, there is a recorded message saying no one is here and use the online chat. I used the online chat, I was told someone would need to call me back - this was four days ago. No one has called back. I emailed customer service two days ago and haven’t heard back.
I wouldn’t recommend this company at all. It doesn’t want to engage with customers when things go wrong. There is no simple and fast way to contact them unless you want to give them money.
I would like to return the coins for my dad but just wanted to speak to someone at the company first to make sure I’m doing it the right way since there is a lot of money involved.
I think the sales staff need training on dealing with vulnerable customers.
They should be sure that someone has heard and understood before they process large sums of money from their account.
Update: I’ve noted the response from customer service. The problem is I’ve already used the chat and been told someone will need to call me back and they haven’t. And I’ve also emailed and had no reply. All attempts to make contact have failed so telling me to use the chat isn’t all that helpful.
June 23, 2025
Unprompted review
Reply from Heritage Coins
Hi Carla,
Thank you for taking the time to leave a review. We apologise for the difficulties your Father has experienced with his order.
So that we can resolve this for you, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Our team will be able to assist you in arranging the appropriate next steps.
Thank you,
Customer Support
Reply from Heritage Coins
Hi Richard,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
The Coin was as good as expected
May 23, 2025
Reply from Heritage Coins
Hi Peter,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
My last (and it will be the last) order…
My last (and it will be the last) order arrived in a timely fashion but their accounts department were useless, twice failing to correctly allocate payments to the order and subsequently issuing demands for payments that had already been made, and were showing as miscellaneous credits on my account.
Also although I have asked to be removed from their contact list, they have ignored this and I am still receiving phone calls from them
February 3, 2025
Reply from Heritage Coins
Hi Heather,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We have located your details and I have now removed you from our contact and mailing list. Our mailings are scheduled in advance so it is not possible to stop those that are already in preparation. Due to this, you may continue to receive the mailings for the next four weeks.
Please accept our apologies for any inconvenience caused.
Thank you,
Customer Support
Reply from Heritage Coins
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Absolutely dreadful service
Absolutely dreadful service. I ordered one of 49999 coins. After just over 3 months I very politely enquired when my coin may arrive. The response was "due to an overwhelming demand......" Well if you have minted 49999 coins, surely that will be the demand. It arrived 18 weeks after I paid for it which was 12 weeks after my nephew should have received his birthday gift, which, by the way, he and I were pleased with. Lovely gift, dreadful service. Sad
November 28, 2024
Reply from Heritage Coins
Hi Douglas,
Thank you for taking the time to leave a review.
We understand your frustration with the delay in receiving your order. We strive to provide timely delivery and it is disappointing to hear that this was not the case for you. We appreciate your patience and understanding during this time.
To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
What a lovely coin,i want to get the…
What a lovely coin,i want to get the next 2 coins in set.
May 14, 2025
Reply from Heritage Coins
Hi Jeffery,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying the coin.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Great in all aspects.
May 7, 2025
Reply from Heritage Coins
Hi John,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi Colin,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
Reply from Heritage Coins
Hi Mrs Campbell,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi Neil,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi Sheila,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Heritage Coins.
Thank you
Customer Support
Coin arrived loose in packaging no…
Coin arrived loose in packaging no protection out of box ,it looked un finished roughly made ,I contacted customer service they just said il send another which I never asked for then got billed another 40 pounds for another coin I didn't really want keep receiving junk mail every month for other coins
February 6, 2025
Reply from Heritage Coins
Hi Andy,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
It's exactly what was on offer just…great
It's exactly what was on offer just fine for my collection was not long in getting my delivery customer service was great
May 6, 2025
Reply from Heritage Coins
Hi Laurence,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Heritage Coins.
Thank you
Customer Support
Matte or proof
Coin was very good even if I’d prefer proof and not matte proof. Anyway it was my fault because it was written on your site. Probably proof coins were already sold out.
Best regards and thank you
December 14, 2024
Reply from Heritage Coins
Hi Dott,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Lost in the post
Royal Mail 48hr tracked postage was left sticking out of our post box at LE7 4RB. However when we returned home the parcel was missing. Believe that the Royal Mail tracking number was OZ609782725GB. Only the sender can claim. Please re-send item or refund costs.
May 9, 2025
Reply from Heritage Coins
Hi Alan,
We are sorry to hear you have experienced delivery issues, we understand how frustrating this can be and we would like to look into this further for you.
To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Reply from Heritage Coins
Hi Raymond,
Thank you for taking the time to leave a review. We are very pleased to hear that our team were able to resolve your query and replace the missing coin.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
I have not yet received the coin much…
I have not yet received the coin much to my disappointment. They have informed me they are having problems with suppliers YET they are still offering it in the press!!
May 13, 2025
Reply from Heritage Coins
Hi Louise,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
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