Coins arrived safely and in excellent packaging. There was lots of information and detail in the booklet that came with the coins as well as the coin display booklet itself. Very pleased. Both my Gran... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I reviewed Heritage on the 21st May regarding my experience and ended it with waiting for my refund. My return tracking shows Heritage received the item back on the 21st May, so why am I still... See more
This company are a nightmare to contact. It's impossible to actually speak to someone on customer services that don't actually exist in real terms. I've tried 4 different numbers and no joy. They say... See more
Can’t fault my order. From start to finish the process was very easy and Heritage Coins kept me informed at each stage of my order. I would definitely use them again.
Company replied
Company details
About Heritage Coins
Written by the company
Building on almost 50 years of experience connecting enthusiasts and collectors with works of beauty, excellence, and rarity that fire their individual passions, Heritage Coins has one simple goal: to make coin collecting accessible, inspiring, and fun for everyone.
Every coin or medal we offer begins with a passion: your passion for your collection. To this, we bring our own love of discovery, storytelling and heritage; celebration and innovation; beautiful design and the highest production values.
Our collections include genuine historic coins, carefully sourced and faithfully restored by our heritage coin experts, and modern-day masterpieces created by the world’s leading coin designers and innovative manufacturers, testing the limits of today’s minting technologies.
Our portfolio is exclusively available direct from Heritage Coins, a range that incorporates specially commissioned artwork from world-renowned designers such as Jody Clark, Joel Iskowitz and Heena Rai and, when the story demands it, officially licensed coins from world-famous brands such as Disney, Bletchley Park, NASA, the Royal Navy and the Royal Air Force.
Contact info
3.0
Average
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have not yet received the coin much…
I have not yet received the coin much to my disappointment. They have informed me they are having problems with suppliers YET they are still offering it in the press!!
May 13, 2025
Reply from Heritage Coins
Hi Louise,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
Can’t fault my order
Can’t fault my order. From start to finish the process was very easy and Heritage Coins kept me informed at each stage of my order.
I would definitely use them again.
April 9, 2025
Reply from Heritage Coins
Hi Richard,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
The coin was fine
The coin was fine, then the calls started and now I have found out they have sold my data and I am now bombarded with junk mail. Avoid like the plague
February 15, 2025
Reply from Heritage Coins
Hi Patrick,
Thank you for taking the time to bring this issue to our attention. We have located your details and I have now removed you from our mailing list. Our mailings are scheduled in advance so it is not possible to stop those that are already in preparation. Due to this, you may continue to receive the mailings for the next four weeks.
Please accept our apologies for any inconvenience caused.
Thank you,
Customer Support
Reply from Heritage Coins
Hi Brenda,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi Robson,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi Kenvin,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
excellent service came on time well…
excellent service came on time well wrapped no complaints
April 1, 2025
Reply from Heritage Coins
Hi Nigel,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Your cheating sales team.
Your cheating sales team deliberately sent a presentation case designed to house six coins instead of the single coin case that I wanted to receive for my single coin.
When questioned, your sales rep informed me that it is company policy to encourage customers to buy a complete set which is why I received the much larger presentation case.
He also informed me that I was welcome to keep same, despite my request for it to be exchanged for one more suitable to my single coin. This request was refused.
May 6, 2025
Reply from Heritage Coins
Hi Mr Bennison,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers.
We are sorry that you feel this way, we do sometimes include larger multi-coin cases for customers who might be interested in complementing their original coin — for example, with the VE Day Silver Sovereign series, some people later choose to add a smaller or larger denomination.
We however completely understand how frustrating this may have seemed to you, we will absolutely contact you to resolve this issue. If in the meantime you would like to speak to us please follow the below instructions.
To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
Yes there great coin celebrates 80 yrs…
Yes there great coin celebrates 80 yrs of end of 2nd world war Winston Churchill.
King regards
S.brown.
May 7, 2025
Reply from Heritage Coins
Hi Steven,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Very good and excellent detail.
May 7, 2025
Reply from Heritage Coins
Hi Douglas,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Excellent VE Day Commemorative Coin
Coins arrived safely and in excellent packaging. There was lots of information and detail in the booklet that came with the coins as well as the coin display booklet itself. Very pleased. Both my Granddad's fought in WW2 and we wanted to remember and honour them in some small way.
May 1, 2025
Reply from Heritage Coins
Hi Holly,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi Roger,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
very easy to order my item
no problem to order the coin i requested. delivery was quick.
April 30, 2025
Reply from Heritage Coins
Hi Mrs Critchley,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
An excellent coin well packaged
An excellent coin well packaged, first rate service, thank you
May 2, 2025
Reply from Heritage Coins
Hi Anthony,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Very good company to do business with…
Very good company to do business with the people are very polite and helpful I have ordered more coins
April 25, 2025
Reply from Heritage Coins
Hi Stephen,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi James,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Heritage coins are a very refreshing…
Heritage coins are a very refreshing company to deal with there collections, and should be 5 stars not 4.
May 6, 2025
Reply from Heritage Coins
Hi Bryan,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Reply from Heritage Coins
Hi Christopher,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Read the small print !!
I possible did not read the small print but the coin was much smaller than I had envisaged and coming in a pack with blank holes to buy future coins was not what I expected
May 6, 2025
Reply from Heritage Coins
Hi Valerie,
Thank you for taking the time to leave a review.
We appreciate your feedback in regards to the coin and we will be sure to keep it in mind as we continue to improve our services.
Thank you,
Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.