Heritage Parts Centre Reviews 859

I’m still waiting for the part to be delivered

Parts for my VW Golf mk2 GTI arrived quickly and were of expected good quality.
JDG

Fast delivery easy to order and the lights were great value for the price

Very good for parts that are in stock/easily available. At least you are kept informed if delivery is delayed, and usually if it’s not in stock the lead time is on the page. Everything I’ve had has been good quality and delivery good too.

Easy to find the part I needed and delivered quickly

The website states 2-3 working days, yet it takes well over that time to receive your goods. Only use if you’re happy to wait, wait and wait some more for your goods. This wasn’t a single isolated experience as I placed numerous orders with the same delay in delivery. Customer Services states it’s 3-5 working days to despatch the order. Although the website itself doesn’t mention this. No apology given from Heritage Parts.

I always use Heritage Parts Centre for all my parts needed for my many VW restoration products. Parts needed are usually in stock and delivered within a few days. Everything I purchase just fits. They are more expensive than other places, but the products are of good quality and I’ve never had a problem. Would definitely recommend.

So pleased to find this great company.
Fantastic service, second time that I have used this company and an amazing service and wont hesitate to recommend Heritage Parts Centre to everyone.

Shipping was a little pricey, but the package arrived 4 days after I placed the order, overseas. The box the parts came in would have withstood an elephant standing on it. Lots of care and detail to ensure the package would arrive safely.

Purchased an SSI exhaust for approximately £3,000 which was delivered around 8 weeks late due to being out of stock.

The item remained boxed in my garage for a short period before being handed to a mechanic for installation, as the packaging appeared completely intact on delivery. There were no signs of damage to the box that would have prompted immediate inspection.

Following installation, a significant dent in the exhaust pipe was discovered. Given the condition of the packaging, this was clearly not caused during transit and must have been present prior to dispatch.

I contacted the supplier with photos and a full explanation, however the response was simply to refer to their terms and conditions, stating that any damage must be reported within 3 working days. Despite clarifying that this was not transit-related damage and requesting a review based on the evidence, no assistance was offered.

This is extremely disappointing, particularly given the value of the item. For a purchase of this level, I would expect a more reasonable and customer-focused approach rather than a strict reliance on policy without consideration of the circumstances.

Overall, a very poor after-sales experience and not what I would expect from a specialist supplier.

Have a great selection of parts. I have been getting bit for for. MK2 golf and T5 transporter from heritage parts for years now.
The last parts bought was a pair of gutter rails which was a large item was well packaged and a quick delivery for its size.

Super fast delivery from UK to US and great price, thank you

Easy to order online and quick delivery. Unfortunately some other parts I could not identify online, so tried phoning but the lines close dinnertime which is of no help. This meant ordering the parts elsewhere incurring a second delivery charge which could have possibly been avoided with better phone availability.

Very efficient service. Even when the product was out of stock they were upfront about how long it was going to be and even had it delivered before the estimated time.

Great service and excellent product delivered on time

Exemplary efficiency. Thankyou.

Fast delivery. Good prices

Very bad quality of the keys. The keys are not original and do not fit to my VW Beetle lock.

Excellent price , excellent delivery , and customer service chap , Don , was extremely helpful !
Very impressed .