Heritage Parts Centre Reviews 866

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that parts fit perfectly and are often comparable to original components. The delivery service is frequently highlighted as swift and efficient, with many people appreciating the quick dispatch and on-time arrival of their orders. Reviewers also commend the outstanding customer service, citing helpful advice and a service-oriented approach. However, some customers experienced issues with their orders, particularly concerning delivery delays and incorrect items being sent. A few people also mentioned dissatisfaction with the quality of certain parts, describing them as poorly manufactured or damaged upon arrival due to inadequate packaging.

What people talk about most

Product

Customers generally had positive experiences with products, praising the good quality, perfect fit, and wide... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising fast and swift delivery... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of parts, noting they... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the easy online ordering... See more

Service

Consumers find service to be positive, with many praising the efficiency, helpfulness, and quick responses.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

Very fast response. Since one of my ordered items was out of stock, I was immediately asked if I wanted to wait or cancel my order. The delivery of 6 weeks for the curtains was as promised. Extremely... See more

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more


Company details

  1. Auto Machine Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

866 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent

I ordered 6 coil packs for my Porsche Boxster 986s, great price, and excellent communication, they came very well packaged, on time delivery.
I would highly recommend Heritage Parts Centre.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, arrived on time with no issues
Everything there and as described at a compatible price
Highly recommend and will be ordering more!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Oil filler cap

Website easy to navigate & good detailed description & compatibility of oil cap I required for my VW Transporter which ensured correct one was ordered. Quick response to order, quick & efficient dispatch of part & detailed invoice. Oil filler cap was a perfect fit.
Would recommend, very easy efficient transaction

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

Totally false signup bonus and terrible customer service.

I placed and paid for an order to Australia during their recent sale. They promoted an additional 10% off for first time buyers who signed up for the news letter.

I followed up to see if the 10% discount had been applied to my order. They paused my order, I then had to wait several days and show them emails of my sign up before they sent me the sign up code and instructions to cancel the order and reorder with the code.

However at that time their sale had ended and now the items were more expensive than my original purchase even with the discount code.

They took forever to reply and misslead me and would not honour my original purchase.

I highly recomend partworks.de or sparesto instead of heritage - they stock more items from better manufacturer too and better peice (for my orders).

November 28, 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Tom, we are sorry for the issue you encountered. I can see our agents replied to you promptly and informed you that the for the code to work you need to be logged in when placing the order. We then cancelled the order at your request. When you re-ordered our Black Friday sale had started and all parts had a discount applied - we do not allow discount codes to work when we have a pre-existing website sale in progress. I am sorry for your experience.

Rated 5 out of 5 stars

Great service and great price

Great service and great price. Shipping for the UK to Australia was quick and the item arrived in perfect condition. I highly recommend Heritage Parts for your conversion needs!!

November 14, 2025
Unprompted review
Rated 2 out of 5 stars

I still miss parts of my shipment from…

I still miss parts of my shipment from order #WEBXD101125000091501

When will you deliver that?

November 10, 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

We cannot see any enquiries about this to our team. Please contact help@heritagepartscentre.com so one of our team can help you

Rated 1 out of 5 stars

Ordered a part from them three and a…

Ordered a part from them three and a half weeks ago. Was told delivery would be in one weeks time -fine happy to wait. Had to chase them up repeatedly eventually got an email reply back days later saying order delayed but would arrive that week. Never arrived and no information at all from them.
Have spent last week and a half peppering them with emails requesting a refund with absolute silence from them.
Do not ever use them ever. Absolutely appalling customer service.
I’m annoyed at even giving them one star.

November 2, 2025
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

HI Luke, we are sorry for the miscommunication. I can see our team replied once they found the missing emails and have actioned a refund. We had some downtime with our main coms system recently that affected our email traffic.

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