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Heron Financial Reviews 

2,309
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and cheerful demeanor, making the process pleasant and reassuring. The service is frequently described as excellent, with many appreciating the efficiency and ease of their overall experience, often noting how stress was significantly reduced. Reviewers are particularly impressed with the quick response times and clear communication, which kept them updated at every stage. The user experience is highlighted as smooth and straightforward, with many feeling well-supported and informed throughout their journey. However, some customers mentioned that the remortgaging process took longer than expected.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting the incredible level of support and... See more

Response time

Users describe positive interactions with response times, consistently praising the quick and efficient... See more

User experience

Reviewers consistently report positive feedback about the user experience, highlighting how the process is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chloe was incredible. Following an issue that was nothing to do with Heron Chloe dedicated her time to help me and ensure that everything was sorted. She had great contact and couldn’t have been more... See more

Company replied

Rated 5 out of 5 stars

We have used Heron financial before to buy our first home, we have since used them again to buy our forever home. We have specifically used Aidan on both occasions who has been super helpful and on ha... See more

Company replied

Rated 5 out of 5 stars

Callum and Chloe have been amazingly helpful in securing us a mortgage to allow us to buy the property we had found, despite a few obstacles being thrown in the way! Always friendly, cheerful, and rea... See more

Company replied

Rated 5 out of 5 stars

From initial contact all the way through to completing. Heron did a great job at communicating requirements, progress and managed my expectations on time frames very well. Great service is often overl... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency

About Heron Financial

Written by the company

Fee-free mortgage brokers for the whole of the UK

Heron Financial is a fee-free, whole-of-market mortgage and protection broker based in the UK and certified B Corporation. Heron Financial specialises in mortgages for first-time buyers, self-employed clients, company directors, contractors, and borrowers with complex income such as commission, dividends, or variable earnings.

Our advice is fully fee-free. We manage the entire mortgage process from initial application through to completion, and continue to look after our clients beyond move-in, including future remortgages and protection reviews.

Heron Financial was founded in September 2011 by Matt Coulson. The aim was to build a digital-first mortgage broker that puts education at the heart of every client conversation. We help individuals and families make confident, well-informed decisions about their borrowing, their long-term financial wellbeing, and their environmental impact as a B Corp-certified business.

We specialise in complex cases. Our advisers regularly place mortgages for clients who have been declined by their bank or by other brokers, including self-employed applicants with one year of accounts, contractors paid on a day rate, company directors taking minimal salary plus dividends, and borrowers with variable or commission-based income. We have access to lenders across the high street, specialist, and private bank markets.

In 2026, Heron Financial was named a finalist in two categories at the British Bank Awards: Best Mortgage Broker and Best Ethical Financial Provider. Internally, we built Everglades, our own award-winning digital application system, to make the mortgage process faster and more transparent for clients. It is one of the reasons our clients tell us the process feels noticeably less stressful than going direct to a bank.

Our mission is simple: the right mortgage, without the stress.

If you'd like to find out what you could borrow based on your specific circumstances, use our mortgage calculator or get in touch for a free 15-minute consultation with an adviser.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(2,309)

259 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kane & Zara

Kane, Zara & Travis have all been wonderful! Zara is always on it and very fast at replying, which is amazing! They truly have been fantastic and they managed to get us a much lower mortgage rate than we were previously told!

July 7, 2026
Rated 5 out of 5 stars

A very slick procedure from start to…

A very slick procedure from start to finish. Pointed in the right direction by George then advised by Gary finished off by Zara and new mortgage confirmed by Nationwide before the call was even over. Very impressed and would highly recommend.

July 3, 2026
Rated 5 out of 5 stars

Cannot recommend Heron highly enough ⭐️⭐️⭐️⭐️⭐️

We’ve trusted Heron financial for years with our mortgage and financial advice. I can’t recommend them enough. Fantastic team who work thoroughly to fulfil your requirements.

July 1, 2026
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Reply from Heron Financial

Thank you so much for your wonderful review and for placing your trust in Heron Financial over the years!

Rated 5 out of 5 stars

Chloe was incredible

Chloe was incredible. Following an issue that was nothing to do with Heron Chloe dedicated her time to help me and ensure that everything was sorted. She had great contact and couldn’t have been more helpful!

July 1, 2026
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Reply from Heron Financial

Thank you so much for your wonderful review. We’re delighted to hear that Chloe was able to support you so well!

Rated 5 out of 5 stars

4th time using Heron

Kane and Zara have been great throughout our house purchase process. They have been responsive and have gone above an beyond to adapt their communication to fit in with our busy lives. They have also listened to our concerns and preferences and readily changed mortgage products for us along the way. Finally they have provided additional guidance on the moving process that has helped us understand timings and what is mandatory for exchange.
This is the 4th time we are using Heron through 3 moves and 1 remortgage, they continue to take the stress out of everything and make everything simple and understandable. We will always recommend Heron highly. Thank you to the team!

June 30, 2026
Unprompted review
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Reply from Heron Financial

Thank you so much for your wonderful review and for choosing Heron Financial for the fourth time. It means a great deal to us that you've continued to place your trust in our team through three house moves and a remortgage!

Rated 5 out of 5 stars

Amazing!!

Aidan, Zara & Travis have been incredible in helping us purchase our first home. With it all being a new process it has been very daunting but they have been amazing, answering every question clearly and concisely (no matter how great or small).

I would 100% recommend Heron to anyone looking for professional & friendly individuals to assist them with their mortgage needs.

May 20, 2026
Unprompted review
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Reply from Heron Financial

Thank you so much for your wonderful review and recommendation. We’re delighted to hear that Aidan, Zara, and Travis were able to support you through the purchase of your first home and help make the process feel less daunting!

Rated 5 out of 5 stars

Joshua and Chloe have been absolutely…

Joshua and Chloe have been absolutely amazing. So helpful and knowledgable and not at all pushy. Remortgaging came at a really stressful time for us so it’s been great to have them guiding us through

June 29, 2026
Unprompted review
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Reply from Heron Financial

Thank you so much for your kind review. We're so pleased to hear that Joshua and Chloe were able to support you through your remortgage, especially during what was clearly a stressful time!

Rated 5 out of 5 stars

Great service once again...

From initial contact all the way through to completing. Heron did a great job at communicating requirements, progress and managed my expectations on time frames very well. Great service is often overlooked and I can wholeheartedly recommend Aidan and Leona. My application process was very swift and pain free. Very happy. Would recommend

June 24, 2026
Unprompted review
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Reply from Heron Financial

Thank you so much for your wonderful review and for choosing Heron Financial again. It means a great deal to us that you've returned to us and had another positive experience!

Rated 5 out of 5 stars

Highly recommend Heron

I have used Heron a few times now based on the recommendation of my brother. The team are brilliant especially Aidan who arranged the mortgage on my new house purchase. The calls on MS teams really helped me to understand the rates offered on the market via the sharing of the screen. Aidan illustrated various scenarios e.g. if the mortgage term was 30yrs or 35yrs and how that impacts the amount payable per month. I also found it easy to ask any questions, Aidan takes the time to follow up in another call once the mortgage offer have been received. Thanks to Zara aswell for checking on the progress of the mortgage and completion dates for the house purchase. Always have a positive experience with Heron and would recommend their services!

June 29, 2026
Unprompted review
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Reply from Heron Financial

Thank you so much for your wonderful review and for choosing Heron Financial again. It means a great deal to us that you've continued to place your trust in our team!

Rated 5 out of 5 stars

Heron are a great team of people from…

Heron are a great team of people from the beginning of the mortgage process right til the end! We have used on multiple occasions now and would highly recommend!
Special shoutout to Aidan and Zara, they have helped us along the way. Always available to answer any questions with their fast responses and knowledge. They always help to get you the best rate and get the application over the line.

May 1, 2026
Unprompted review
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Reply from Heron Financial

Thank you so much for your wonderful review and for choosing Heron Financial on multiple occasions. It means a great deal to us that you've continued to place your trust in our team!

Rated 5 out of 5 stars

5 Star Service - Highly Recommend

We have used Heron financial before to buy our first home, we have since used them again to buy our forever home. We have specifically used Aidan on both occasions who has been super helpful and on hand to help with all queries. He has helped us find the best deal for us and helped us overcome any obstacles along the crazy ride. Would highly recommend Heron especially Aidan, who makes buying/selling super straight forward. Zara, has also helped us along our moving journey and kept everything smooth and streamlined. Would use heron again and again.

May 1, 2026
Unprompted review
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Reply from Heron Financial

Thank you so much for your wonderful review and for choosing Heron Financial again. It means a great deal to us that you trusted us to help with both your first home and now your forever home!

Rated 4 out of 5 stars

A fantastic experience with Heron…

A fantastic experience with Heron Financial. They made the whole mortgage process simple and stress free, with great communication and support every step of the way. I would definitely recommend them.

June 25, 2026
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Reply from Heron Financial

Thank you so much for your wonderful review and recommendation. We’re delighted to hear that you had such a positive experience with Heron Financial!

Rated 5 out of 5 stars

Great service by Gisel and Zara

Second time using Heron Financial, great experience again. A big thank you to Gisel and Zara. Gisel is personable and very knowledgeable, guiding us thoughtfully through the best mortgage deals for our situation. Zara was friendly and efficient, keeping us updated whilst our mortgage application went through.

Thoroughly recommend Heron Financial, great communication and their team take the stress out of the mortgage application process.

June 26, 2026
Unprompted review
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Reply from Heron Financial

Thank you so much for your wonderful review and for choosing Heron Financial again. We're delighted to hear that you had another great experience with us!

Rated 5 out of 5 stars

Great customer service

Great customer service, answered all my questions, very friendly and polite.

June 25, 2026
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Reply from Heron Financial

Thank you so much for your kind review. We're delighted to hear that you had such a positive experience!

Rated 5 out of 5 stars

Fab experience

Kane and Rebecca were attentive, informative and professional.
They kept me up to date and explained everything throughout the process of obtaining my mortgage.
I would highly, highly recommend using Heron Financial.

June 23, 2026
Unprompted review
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Reply from Heron Financial

Thank you so much for your wonderful review and recommendation!

Rated 5 out of 5 stars

Great service

Don and Leona were amazing throughout the entire process. They answered any questions and queries I had efficiently and professionally which made my experience as a first time buyer smooth and simple. Thank you again!

June 23, 2026
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Reply from Heron Financial

Thank you so much for your kind review. We’re delighted to hear that Don and Leona helped make your experience as a first-time buyer smooth and straightforward!

Rated 5 out of 5 stars

Superb experience with Heron Financial

Superb experience with Heron Financial. They were amazing throughout and knew what they were doing. Would highly recommend. The level of customer service and supper was incredible

June 17, 2026
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Reply from Heron Financial

Thank you so much for your kind review and recommendation. We’re delighted to hear that you had such a superb experience with Heron Financial!

Rated 5 out of 5 stars

My partner Abbie and I had a fantastic…

My partner Abbie and I had a fantastic experience with Heron Financial and couldn't recommend them highly enough.

From start to finish, Kane, our Mortgage Advisor, provided excellent advice and guidance throughout what was a particularly challenging and uncertain period. He was incredibly knowledgeable, thorough, and always took the time to explain our options clearly, helping us make informed decisions with confidence.

Leona, our Case Progression Manager and Completions Specialist, was equally outstanding. Her communication was excellent throughout the process, keeping us updated at every stage and ensuring everything progressed smoothly. She was proactive, responsive, and delivered exactly what she said she would.

The professionalism, transparency, and attention to detail from both Kane and Leona made what could have been a stressful process feel straightforward and well-managed. We are extremely grateful for their support and would not hesitate to recommend Heron Financial to anyone looking for expert mortgage advice and first-class customer service.

June 10, 2026
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Reply from Heron Financial

Thank you so much for your wonderful review and recommendation. We’re delighted to hear that you and Abbie had such a positive experience with Heron Financial!

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