Hertility Reviews 1,253

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service and user experience, finding it top-notch and forward-thinking. Many people highlight the staff for being knowledgeable, supportive, and genuinely interested, making them feel listened to and comfortable. The customer service is frequently described as excellent, with fast and helpful responses. However, some people were dissatisfied with the price, feeling that the services were expensive and that additional costs for follow-up consultations or further tests were not clearly communicated. A few other people also felt that the chat support was disgraceful and that the overall value for money was not always present, especially when compared to free NHS options for certain tests.

What people talk about most

Service

Consumers generally express satisfaction with the service, highlighting its helpfulness and efficiency. Many... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the ease of use and seamless... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the kindness,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Price

People report negative experiences with price, often finding the services overpriced and a waste of money.... See more

Based on these reviews

Rated 5 out of 5 stars

I had the Advanced Hormone and Fertility Test in preparation for trying to conceive. The blood test was simple to do at home and I had my results and report one week after sending my blood test off. I... See more

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Rated 5 out of 5 stars

The test I took showed all my results normal, which was a weight taken off my shoulders after over a year of trying for a baby and a loss. The call with Tracey to discuss my results what the breath... See more

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Rated 5 out of 5 stars

Collecting my blood was not only much simpler than I expected, but I also had a highly insightful call with Gemma to review my results. She gave me advice to improve my long-term health and listened t... See more

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Rated 5 out of 5 stars

Super Happy! I am so pleased that I went ahead and purchased the Hormone test with Hertility! I finally have answers I have been searching for almost 10 years with my local GP's in regards t... See more

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Rated 5 out of 5 stars

People at Hertility doing great job but the chat they choose to keep up and running is so disgraceful, simply a bad business decision to keep it available. It is not that it takes time to understand b... See more

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Rated 5 out of 5 stars

My experience with Hertility was top notch!! The service provided was a fantastic option to gain great insights into my health. My order was dispatched and delivered to me very quickly, the instructio... See more

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Rated 5 out of 5 stars

Finally received the information I've needed for years. The blood test was very easy and although there was a long wait the consultation was first class. Very knowledgeable, genuinely interested and p... See more

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Rated 5 out of 5 stars

I loved the simplicity of sending off my test and having the results on my phone in front of me. Mine came back super quickly! Within 6 days, if I remember correctly. I had a follow up consultation to... See more

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Rated 5 out of 5 stars

I’ve had a great experience using Hertility. The test came with very clear instructions and was very easy to complete. The results were rapid and presented well. The call with the nurse to explain the... See more

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Rated 5 out of 5 stars

Incredibly thorough and informative! My results came through within 5 days and the options thereafter are very accessible for lower budgets too. Speaking with the fertility advisor Tracey was a great... See more

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Rated 5 out of 5 stars

Excellent company. 1 year ago I was 29 and I used the service to test my levels as I was thinking about trying for a baby in the future. Just wanted reassurance that everything was ok. To my shoc... See more

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Rated 5 out of 5 stars

Hi, I had a great experience with Hertility. Their services are top-notch and the customer support is simply excellent! All the members of Hertility team that i connected with were very supportive, ca... See more

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Rated 5 out of 5 stars

Everyone at Hertility that I’ve interacted with have been kind and very helpful. The test was easy to do, results came back quickly, report was easy to understand. The follow up call wasn’t with the t... See more

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Rated 5 out of 5 stars

Helped answer a few questions that were worrying me and that I couldn’t currently get answered through the NHS. Everyone I’ve spoken to has been very supportive and customer service is 10/10. I... See more

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Rated 2 out of 5 stars

While the practitioners Hertility employ are kind the packages I invested in (which has been close to £800) lead me to believe I was receiving more care than I was. I feel as though they care less... See more

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Rated 5 out of 5 stars

The whole process was clear, helpful and exceeded my expectations. Results were clear but the option of a follow up call made everything crystal clear. It was supportive, positive and overall such a p... See more

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Rated 5 out of 5 stars

I had a video call with Ella to help me with the blood sample as I had previously struggled to do this myself. Ella was so friendly and calm which automatically made me feel at ease as I hate usi... See more

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Rated 1 out of 5 stars

They only test for 3 hormones, two of which are Thyroid tests (TSH and FT4) which you can get free on the NHS just by asking. The other is AMH, which 'helps estimate ovarian reserve but does not... See more

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Rated 5 out of 5 stars

I've had a great experience with Hertility. I am still undergoing further tests but the team has been lovely, and the calls I've had with their clinicians have been so helpful and supportive. I had to... See more

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Rated 5 out of 5 stars

Really pleased with the service that Hertility provide, worthwhile investing in understanding more about your hormones and health. This isn’t something as easily accessible at your GP and the cl... See more

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Rated 5 out of 5 stars

The staff at Hertility were extremely helpful. I had a few issues with getting enough blood to fill the tube but each time I called I was guided through steps to help me achieve this. Once I finally h... See more

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Rated 5 out of 5 stars

Absolutely brilliant service, really easy and the customer service is excellent. I found the option to have a nurse come to your home to take blood really useful, the reports are easy to understand b... See more

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Rated 5 out of 5 stars

Fantastic from start to finish 🙃 i was worried about my hormones and my own GP don’t cover all the test what is offered here, i’ve told them my concern and got brushed off for testing AMH has i’m 37y... See more

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Rated 5 out of 5 stars

Hertility have been amazing from start to finish. One of the results I received was not the best but I was provided with a complimentary call with a professional (Vicky - who is fantastic!) to foll... See more

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Rated 5 out of 5 stars

Convenient to do the test at home. In depth information regarding results given during consultation. Staff are very pleasant. Definitely give yourself the time and space to do the test as it can take... See more

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Rated 5 out of 5 stars

I didn't realise I had issues until I took a Hertility test. It identified a Thyroid issue that I would have never known about without a test. I'm now waiting for treatment with my doctor and hope to... See more

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Rated 5 out of 5 stars

Test arrived on time and easy to follow. Customer service was helpful when I had trouble drawing blood. Results came back on time. Regular status updates were provided.

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Rated 5 out of 5 stars

I found Hertility really useful and helpful in terms of what I was looking for. The process was simplistic, and thorough! Which is great! No hassle and the follow-up call was informative.

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Rated 3 out of 5 stars

Brilliant service with friendly staff available to support. I emailed originally for advice on the process and the responses were helpful and timely. To make this 4 or 5 stars I'd like more control o... See more

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Rated 3 out of 5 stars

Further tests and scans are needed to confirm anything. I think the advert needs to clarify that you will not know your ovarian budget or whether you are fertile with The hormone and fertility test.... See more

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Rated 1 out of 5 stars

Blood test consultation was good but otherwise I just got told what I would at a GP appointment. My follow up call felt rushed and generic. Just got told to get further testing and pay more. They don’... See more

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Rated 1 out of 5 stars

Lots of things went wrong. Starting with a printing issue on my form so I didntknow what to fill out, then multiple app issues meaning I couldn’t see the step-by-step guide, I couldn’t schedule a call... See more

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Rated 1 out of 5 stars

Before you get the blood testing kit you need to complete a questionnaire. In mine I said I had menopausal symptoms and thought I was anemic due to hair loss. £139 test arrived and you have to squ... See more

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Rated 2 out of 5 stars

Unfortunately not a successful test for two reasons - 1) My blood sample came back as not being of high enough quality- quite common apparently, but they then start charging you significantly mo... See more

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Rated 5 out of 5 stars

The girls were great anytime I contacted someone and so helpful. The test was ok to do, just a bit awkward taking the blood but the service and the report was absolutely fab.

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Rated 5 out of 5 stars

I have had the best most supportive experience with Hertility and I would highly recommend it to anyone who is wanting to understand their hormones and fertility. The whole process was seamless and re... See more

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Rated 5 out of 5 stars

The blood test consultation was satisfactory, but the rest of the experience mirrored a typical GP visit. The follow-up call seemed hurried and lacked personalization. I was simply advised to proceed... See more

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Rated 5 out of 5 stars

I felt really supported by Marie and can't recommend the service enough. Thank you for giving me valuable insight on my unique symptoms and situation.

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Rated 5 out of 5 stars

The Customer service from Hertility was fast and super helpful! From questions about my delivery and then advice on taking the test the service was 10/10 I am super grateful thank you!

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Rated 5 out of 5 stars

The service was amazing. I was so impressed with delivery and collection of the box, detailed results and overall process so that I decided to recommend this service to my colleague as well.

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Rated 3 out of 5 stars

I feel this is great for people who don’t want to speak to someone, but I feel I want to hear from a real person over the phone to tell me what it all means without paying more , I think this works f... See more

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Rated 5 out of 5 stars

Fantastic experience from start to finish. Hertility's customer service was absolutely incredible. I received a phone call minutes after requesting a pelvic ultrasound and when I couldn't answer the... See more

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Rated 5 out of 5 stars

I am so thankful I decided to use this service. I feel that for years my health and fertility has been dismissed - I decided to use Hertility to understand my issues with conceiving, history of miscar... See more

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Rated 5 out of 5 stars

It is great to have a service that gives you a comprehensive overview of your fertility and hormonal health. I had a follow up call with a gyneacologist where she walked me through my results and gave... See more

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Rated 5 out of 5 stars

I had a brilliant experience with Hertility from start to finish. The blood test process was quick and easy, and the results were presented so clearly that I could actually understand what was go... See more

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Rated 2 out of 5 stars

I wouldn't recommend unless your aim is to get pregnant. I feel they don't really offer any advice for any issues outside of this and in the end i only got told to go to a GP anyway Additionally, if... See more

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Rated 5 out of 5 stars

I had a great experience with Hertility, from the beginning until the end. All support that I received, customer support, fertility adviser call, everything was amazing. One of the best experience tha... See more

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Rated 1 out of 5 stars

Do NOT waste your money! Paid almost 300 euro for this disappointing ‘service.’ Firstly, the lancets did not work. Secondly, carrying out the task itself is impossible. How they expect anyone to do th... See more

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Rated 2 out of 5 stars

I found this service on FB and was also recommended by a friend. I paid for the tests, not realising that NHS gynaecologist already did the tests and more (CT Scans and etc.). I guess if you have... See more

Company replied


Company details

  1. Reproductive Health Clinic
  2. Diagnostic Center
  3. Fertility Clinic
  4. Fertility Physician
  5. Obstetrician-Gynecologist
  6. Women's Health Clinic

Written by the company

Healthcare was never designed for women. So we’re here to change that. We're giving absolute clarity to every [female] body through science-backed hormone testing and care that fits conveniently into the lives of as many women as possible. Our vision is to reinvent healthcare for every woman, to raise standards and nurture possibility. So we’re setting a new standard of scientific rigour and education in female health, nurturing the Mother of all movements - one powered by a new generation of women who back their bodies and their life choices. Welcome to the Reproductive Revolution!

Hertility

Written by the company

At-home hormone and fertility testing
Get absolute clarity into what’s going on inside your body, through science-backed testing, diagnosis and treatment that fits conveniently into your life.
Hormone imbalance
Find out whether you have a hormonal imbalance and why you're experiencing symptoms like hormonal acne, ovulation pain, and irregular periods.
Ovarian reserve
Your Anti-Müllerian hormone (AMH) levels provide a good indication of ovarian reserve and fertility as these hormones are produced in your ovarian follicles, where your eggs grow.
Fertility and conception
Determine whether a hormonal imbalance may affect your fertility or chances of getting pregnant by measuring thyroid and menstrual cycle hormones and assessing conditions.
Health conditions
Find out if you have a reproductive health condition such as polycystic ovary syndrome (PCOS), endometriosis, fibroids, or primary ovarian insufficiency (POI)/premature menopause.

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Rated 5 out of 5 stars

Fantastic from start to finish 🙃 i was…

Fantastic from start to finish 🙃 i was worried about my hormones and my own GP don’t cover all the test what is offered here, i’ve told them my concern and got brushed off for testing AMH has i’m 37years old only offered FSH and Progesterone. I thought i was going in to pre menopause because of the symptoms i’m having, I received my kit very fast and manage to do the test ok it was little nerve wrecking because i don’t like needles so i got my parter to prick my finger lol.. but i did the rest my self. then i got my results with in 6 days and all my test came back all in range, and i had a phone call review with a lovely lady called Tracey Hamilton she answered all my questions and i felt at ease not rushed or brushed off which you get with your own Gps , definitely recommend these guys. 5***

October 9, 2025
Unprompted review
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Reply from Hertility

Hi Hayley,

We're happy to hear that you had a fantastic experience and appreciate you sharing your concerns about hormone testing.

We're so glad our service provided the answers and support you needed, especially the helpful consultation.

We appreciate your recommendation!

Please do reach out if we can support you further in any way.

Best wishes,

Cara from the Hertility Team

Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish. Hertility's customer service was absolutely incredible. I received a phone call minutes after requesting a pelvic ultrasound and when I couldn't answer the phone the subsequent email conversation was fast, helpful and professional. I received the scan a few days later at a clinic and they were very proactive in chasing the results and writing my report which was thorough and promptly issued.
Highly recommend.

September 12, 2025
Unprompted review
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Reply from Hertility

Hi Rachel,

We're happy to hear that you had such a positive experience!

It's wonderful to know our customer service and proactive approach to your scan and report met your expectations.

Thank you for your recommendation!

Please do reach out if we can support you further in any way.

Best wishes,

Cara from the Hertility Team

Rated 3 out of 5 stars

Fine

Really nice people, but didn’t tell me anything I didn’t already know, very expensive for quite basic knowledge

August 23, 2025
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Reply from Hertility

Hi MH,

Thank you for taking the time to write a review on your experience with us.

We're glad to hear that you found our staff friendly however we're disappointed to hear that you feel that you didn't gain insight through your journey with us.

We pride ourselves on the high quality of services that we provide to our customers. The Hertility Hormone and Fertility test is a clinically curated and scientifically regulated test designed to enable each individual to gain an insight into their hormone and fertility and to provide actionable, guided next steps for their care.

We have pioneered the most accurate diagnostic tool in female health that gives women clarity into what’s going on in their bodies. Currently, in just 6 days, we can provide advanced insights into reproductive health. The advanced test also comes with a clinical results review call, so you can discuss your results with a hormone and fertility advisor.

We have done extensive research to ensure that our pricing is fair, and in comparison to private clinics, which in some cases, customers could be saving thousands of pounds. We acknowledge the need for accessible and affordable healthcare. We strive to balance making our services affordable whilst also keeping it high quality.

Our results reports are written by a doctor who review your hormone results and write a 4 page report. This includes recommended next steps, analysis on your symptoms and results.

As this is a public forum for confidentiality reasons we cannot discuss your results in more detail, but will reach out to you privately so we can support you further.

Best wishes,

Cara from the Hertility Team

Rated 5 out of 5 stars

Simply mindblowing

Collecting my blood was not only much simpler than I expected, but I also had a highly insightful call with Gemma to review my results. She gave me advice to improve my long-term health and listened to me, walking her through changes in my habits, and just like that, I realised I’d found an alternative way to treat my PDDM, not with antidepressants, but with nutrition. Truly mind-blowing

September 19, 2025
Unprompted review
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Reply from Hertility

Hi Caroline,

We're happy to hear that the blood collection process was simple and that the consultation was insightful. It's wonderful that the advice resonated with you and offered an alternative approach that you found helpful.

I will highlight your positive experience with Gemma.

Thank you for sharing your experience!

Please do reach out if we can support you further in any way.

Best wishes,

Cara from the Hertility Team

Rated 1 out of 5 stars

Money grabbing and useless

Before you get the blood testing kit you need to complete a questionnaire. In mine I said I had menopausal symptoms and thought I was anemic due to hair loss.
£139 test arrived and you have to squeeze a vile of blood from a pin prick in your finger, no easy task!
You then get the results. Mine said I'm menopausal and aneamic... No shit Sherlock!
If I want to discuss my results with a gynaecologist it's another £169!!
Don't waste your money on this for the menopause, just see your GP.

September 26, 2025
Unprompted review
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Reply from Hertility

Hi Paula,

We’re sorry to hear that you’re feeling disappointed with your results report, we really wish to support you as much as we gain further insights into your symptoms following testing with us.

With regards to the sample collection, we do completely understand that this can be difficult, and this is why we have set up a number of different support systems, to help you collect the blood at home. Each kit comes with a set of instructions that are intended to support you with the blood collection and we also have a helpful video for those customers who prefer a visual aid. Similarly, on our app, we have a carefully curated Test Companion, which walks you through the test step by step, until you are completed. Finally, we also offer a free video call service where one of our Customer Care Specialists will provide you with tips the day before you are due to collect your sample, stay on the call with you whilst you are collecting the blood and talk you through the packaging and labelling process .

Your Hertility results report is several pages long and It also includes a note from the doctor, a detailed breakdown of each hormone and its function, commentary on your specific levels, and most importantly, actionable next steps and clinically guided advice tailored to your individual health concerns. We can see that your report contains these personalised recommendations, which can be found in the ‘Care plan’ section of your report.

We have a duty of care to highlight the clinical indications of the results. I wanted to reassure you that you are not obligated to carry out the next steps that your doctor has recommended through Hertility. We do encourage all of our customers to take their results to their GP for further investigations.

We provide these additional services to ensure we are supporting our customers with accessible end to end care, as we are aware of the long waiting times that exist within the NHS, and the high costs with private clinics.

We're keen to support you and provide clarification on your results report with us. As this is a public forum, for confidentiality reasons we cannot discuss your case in more detail. We will reach out to you privately to explore how we can support you with your journey.

Best wishes,

Lucy from The Hertility Team.

Rated 5 out of 5 stars

Great experience

I’ve had a great experience using Hertility. The test came with very clear instructions and was very easy to complete. The results were rapid and presented well. The call with the nurse to explain the results was truly brilliant and Vicky was kind, understanding a clear. I would recommend for anyone who wants to gain a better understanding of their cycle and would like an overall hormone health check.

September 10, 2025
Unprompted review
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Reply from Hertility

Hi Polly,

We're happy to hear that you had a great experience with using our services.

We're so glad the instructions were clear and that you found the consultation valuable.

Thank you for recommending us!

Please do reach out if we can support you further in any way.

Best wishes,

Cara from the Hertility Team

Rated 1 out of 5 stars

Exploitative 30 day refund policy…

Exploitative 30 day refund policy ridiculous for women with irregular cycles.

Paid around £260 for a test I now cannot use. I am now successfully pregnant with my second child but due to irregular periods, I wasn't sure I was pregnant until outside of their refund window.... They refused me a refund but offered a transfer to a friend....

This must happen fairly frequently that women who are wanting to test fertility become pregnant and due to the need to wait for a specific day of your cycle, if you have long cycles you'll be caught out.

In response to the reply:

Your reply that a 30-day refund limit is “industry standard” does not address the core issue: fitness for purpose. Unlike most consumer goods, a fertility test cannot always be used within 30 days, as its use is dictated by the timing of a woman’s cycle. For those with longer cycles, or in situations like mine where pregnancy makes the test unusable, the rigid 30-day policy creates an unfair contract term under the Consumer Rights Act 2015.

This isn’t about industry standards — it’s about whether your policy reflects the reality of how the product is used. By refusing refunds where it is medically or biologically impossible to use the kit, you are profiting at the expense of women who are often in very vulnerable and desperate circumstances. That lack of flexibility and compassion is deeply disappointing.

September 10, 2025
Unprompted review
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Reply from Hertility

Hi Claire,

Thank you for sharing your feedback.

First and foremost, congratulations on your pregnancy! We understand your frustration and we’d like to support you moving forward.

Our mission is to support women on their reproductive health journey, and we understand that journey is not always a linear one. We offer our 30-day refund window, we do clearly outline this policy in our terms and conditions, which are available before purchase.

When customers find themselves unable to use their kit as they have fallen pregnant, we direct them towards our pregnancy care pathway.

Our goal is to provide flexible options that still allow them to benefit from their purchase. This is why we offer alternatives like a free replacement kit for use after birth, a transfer of credit toward our Pregnancy Bundle, or the option to gift the kit to a friend or family member. We can also transfer your credits towards an early viability scan.

I have directly emailed you as we’re unable to discuss personal accounts on a public platform and hope to hear from you soon.

Best wishes,

Cara from the Hertility Team

Rated 5 out of 5 stars

Recommend

Knowledgeable, supportive, informative, responsive

July 15, 2025
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Reply from Hertility

Hi Emma,

Thank you for leaving your review.

We’re so glad to hear that you found our services supportive and informative.

Thank you for your positive feedback!

If there’s anything else we can support you with, please don’t hesitate to reach out!

Best wishes 💗

Cara from the Hertility Team

Rated 2 out of 5 stars

Not so different than my experience with NHS, don’t spend your money unnecessarily

I first did the Hertility blood test, which indicated some hormone imbalances. I took these results to my GP, who arranged a scan of my ovaries and I was subsequently diagnosed with PCOS. Because the advice from my GP felt very unhelpful, I decided to spend £169 on an appointment with a gynaecologist through Hertility, hoping for a clearer understanding of PCOS, what it means for me personally, and how best to manage it - especially as my partner and I want children in the future.

Unfortunately, the consultation offered little more than what I had already experienced with my GP. I raised some specific concerns about my cycle, but these were dismissed with advice to “not worry,” a book recommendation, and the suggestion that I return to my GP when I want to conceive.

This felt very similar to the kind of dismissive care women often receive in the NHS, and I had hoped Hertility would offer a different experience. They did offer me a complimentary session with a nutritionist afterwards, but by that point I had lost trust and declined.

Overall, I sadly wouldn’t expect Hertility to provide a different level of care from the NHS, despite the cost.

August 22, 2025
Unprompted review
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Reply from Hertility

Hi Lauren,

We're so sorry to hear that your Private gynaecologist appointment didn't go the way that you had hoped.

I can see that you have been in touch with our Clinical Services Manager who has offered you a suitable resolution and the opportunity to ask any questions that you might have.

I can absolutely understand how important speaking with a doctor can be for addressing symptoms, reassurance, and most importantly, getting this information from a company you trust. We strive really hard to provide excellent clinical services across all our pathways (nurse calls, scans and doctors calls) so we are really keen to support you in any way we can.

Please feel free to reach out to us if you would like to explore how Hertility can support you further.

Best wishes,
Amara
Customer Experience Manager.

Rated 5 out of 5 stars

Great communication, friendly team

Excellent communication from the team, always able to answer all my questions. Managed to get seen very quickly and had a detailed report following my scan. I would definitely recommend this company.

July 19, 2025
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Reply from Hertility

Hi,

We are absolutely delighted to hear of your excellent experience with Hertility. ✨️

If there’s anything else we can support you with, please don’t hesitate to reach out!

Best wishes,

Courtney from The Hertility Team

Rated 5 out of 5 stars

Really good service

Really good service. The call was super helpful that explained everything and offered a lot of reassurance!

July 11, 2025
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Reply from Hertility

Hi Polly,

Thank you so much for your lovely feedback! We’re so glad to hear the call was helpful and gave you the reassurance you needed.

If there’s anything else we can support you with, please don’t hesitate to reach out!

Best wishes 💗

Ella from The Hertility Health Team

Rated 5 out of 5 stars

I would recommend Hertility to anyone struggling to get pregnant

The test I took showed all my results normal, which was a weight taken off my shoulders after over a year of trying for a baby and a loss.
The call with Tracey to discuss my results what the breath of fresh air I needed to clear my head and relax. She was so friendly, made me feel so comfortable talking to her and I could tell she was genuinely interested in my experience and loved her job.

July 1, 2025
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Reply from Hertility

Hi Louise,

Thank you so much for sharing some of your journey, and providing this lovely review.

We will pass your feedback on to Tracey who will be so pleased to have made this impact, we truly appreciate your review. ✨️

If there’s anything else we can support you with, please don’t hesitate to reach out!

Best wishes,

Lucy from The Hertility Team.

Rated 5 out of 5 stars

I truly recommend Hertility!

I truly recommend Hertility. As a young female who suffers from fertility issues, i struggled to find any information online and from my GP that didn’t say, A- lose weight (i am actually quite petite already), or B- come back when you want kids.

Hertility is fabulous. Although a little on the pricier side i would say it was worth the money. The test was easy to take and all the results came back clear and explanations were honest and detailed.

The follow up call with a nurse is absolutely worth the extra price- please add it to the package if there’s anything you want to discuss after getting your results! She was friendly and helpful, answered all my questions and went through everything that had shown on my results. We went over time but she seemed so invested in me that she did not seem to mind at all. She was also not trying to sell me anything else from their site. She recommended extra tests if she thought they were essential, but she mostly discussed what the GP could do for me and tests i should ask for from the doctor, rather than having lots more private investigative work done through Hertility.

I really felt that all my questions were answered and that i was not rushed. I would absolutely have the tests run again in future and if my money stretched that far, i would see that nurse every time i had a question!

Thank you Hertility!

December 17, 2024
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Reply from Hertility

Hi Rhianna,

We are absolutely delighted to hear that your journey with Hertility has been a fabulous one, and we truly appreciate your review. ✨️

If there’s anything else we can support you with, please don’t hesitate to reach out!

Best wishes,

Lucy from The Hertility Team.

Rated 1 out of 5 stars

Just get a regular blood test from your GP.

Just get a proper blood test, this is just not good enough and any findings are not indicative of anything so much so that it will recommend you to take the blood test to find out for real.

July 11, 2025
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Reply from Hertility

Hi Yildiz,

We’re sorry to hear that you’re feeling disappointed with your results report.

Firstly, our lab is UKAS accredited (ISO 15189:2022) for capillary and venous blood sampling and was the first UK lab to attain this level of accreditation. It leads the UK in the capillary testing specialisation having published widely on the subject, it maintains the highest form of internal and external regulations. Our hormone & fertility test kits are CE-marked for IVDR use and MHRA registered, we adhere to strict testing policies to uphold our compliance.

The online assessment is the first step into your journey with us. This is an important diagnostic tool which is integral to your journey, as you are assigned a hormone panel which specifically relates to the symptoms and medical history that you tell us about. Your bespoke hormone panel would have been shown to you before checkout.

The doctor uses both the results from your blood test and online assessment answers to provide a comprehensive report which gives a holistic overview of your hormonal and reproductive health, which is made up of a detailed analysis of your hormone readings, recommended next steps and clinical advice.

We have a duty of care to highlight any out of range results and advise our customers to retest to confirm.

I wanted to reassure you, that you're are not obligated to carry out the next steps that your doctor has recommended through Hertility. We do encourage all of our customers to take their results to their GP for further investigations.

We provide these additional services to ensure we are supporting our customers with accessible end to end care, as we are aware of the long waiting times that exist within the NHS, and the high costs with private clinics.

We're keen to support you and provide clarification on your results report with us. As this is a public forum, for confidentiality reasons we cannot discuss your case in more detail. We will reach out to you privately to explore how we can support you with your journey.

Best wishes,

Courtney from The Hertility Team

Rated 5 out of 5 stars

Can't Recommend Hertility Enough!

I loved the simplicity of sending off my test and having the results on my phone in front of me. Mine came back super quickly! Within 6 days, if I remember correctly. I had a follow up consultation to review my results, of which I had super low estrogen, which made sense as to the symptoms I was experiencing. The lady I spoke to was super lovely and understanding and I now understand myself a bit more and the next steps to take 🧡

July 31, 2025
Unprompted review
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Reply from Hertility

Hi Elena,

Thank you for leaving such a wonderful review!

We're so pleased to hear that you found our service simple and quick! It's great to know the consultation was helpful and that you gained a better understanding of your health and next steps.

If there's anything else we can support you with going forward, please don’t hesitate to reach out 💗

Best wishes,

Cara from the Hertility Team

Rated 5 out of 5 stars

Excellent experience

Excellent experience from start to finish! Couldn't rate them highly enough. Great service, great support and full consultation and explanation of my results.

June 27, 2025
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Reply from Hertility

Hi Samantha,

We are absolutely delighted to hear of your excellent experience with Hertility. ✨️

If there’s anything else we can support you with, please don’t hesitate to reach out!

Best wishes,

Courtney from The Hertility Team

Rated 5 out of 5 stars

Supportive and insightful

I had a really positive experience with Hertility. The entire process was easy to navigate, from ordering the test to receiving and reviewing my results. The platform was user-friendly and made each step clear and straightforward.

The follow up consultation to discuss my blood results was especially informative. The fertility doctor (Daniella) was friendly, attentive, and really took the time to understand my concerns. She offered practical advice and suggestions to help improve my results and journey.

Overall, I found Hertility to be a supportive and insightful service, and I'd recommend it to anyone looking to understand their reproductive health.

August 7, 2025
Unprompted review
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Reply from Hertility

Hi Jasmine,

We're happy to hear that you had a positive experience with our service.💖

It's great to know that you found the process easy to navigate and the consultation informative. We appreciate your recommendation and thank you for your feedback. We will be sure to pass this feedback on to Daniella.

Please do reach out if we can support you further in any way.

Best wishes,

Cara from the Hertility Team

Rated 5 out of 5 stars

Clear, positive and helpful process

The whole process was clear, helpful and exceeded my expectations. Results were clear but the option of a follow up call made everything crystal clear. It was supportive, positive and overall such a positive step in my journey. I am truly happy with my choice and feel empowered in my fertility journey.

August 7, 2025
Unprompted review
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Reply from Hertility

Hi there,

Thank you so much for your lovely feedback! We're so pleased to hear the process exceeded your expectations and that you felt supported every step of the way.

It means a lot to know we’ve helped you feel empowered in your fertility journey.

Wishing you all the very best moving forward 💗

Ella from The Hertility Health Team

Rated 5 out of 5 stars

Excellent services & support!

Hi, I had a great experience with Hertility. Their services are top-notch and the customer support is simply excellent! All the members of Hertility team that i connected with were very supportive, caring and paid special attention to my needs/ queries. I was very touched by the warmth and empathy of the team! They were also very prompt and quick to resolve things, which was a delight! some of the members i interacted with and want to give a special shout to - Emily (consultation), Cara (sample support call), Ella, Dani and some others.

July 29, 2025
Unprompted review
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Reply from Hertility

Hi there!

Thank you so much for your kind words and thoughtful feedback – it truly means a lot to us! 💗

We're so glad to hear that you had a positive experience and felt supported, cared for, and listened to throughout your journey with us.

We'll be sure to pass on your lovely shout-outs to the rest of the team – they'll be thrilled to hear they made a difference!

If there's anything else we can support you with going forward, please don’t hesitate to reach out 💗

With gratitude,

The Hertility Health Team

Rated 5 out of 5 stars

Their customer service goes above and…

Their customer service goes above and beyond, really recommend.

July 23, 2025
Unprompted review
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Reply from Hertility

Hi Elisa,

We are absolutely delighted to hear of your positive experience with Hertility's customer services. ✨️

If there’s anything else we can support you with, please don’t hesitate to reach out!

Best wishes,

Lucy from The Hertility Team.

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