Hertz Dream Collection Reviews 

214
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

I hired a Lamborghini for my 40th. It was towed on a trailer over 100 miles in autumn for delivery so it was very dirty. The final insult was that the interior was filthy and had never been cleaned. I... See more

Rated 3 out of 5 stars

Upon calling to confirm our rental the day prior to pick up we were informed that the car we booked was not available and we given an upgrade. This wouldn’t be bad but we chose our original car based... See more

Company replied

Rated 5 out of 5 stars

Location : -Short drive from All Heathrow Terminal -Shuttle Service available that runs periodically Car: -Black Range Rover 5L LWB -Beautiful and clean interiors -Outside was... See more

Rated 1 out of 5 stars

Everyone warned me about pickpocketers but no one said they have evolved into - exactly what Hertz Rental Heathrow London Airport is now. If you’d like the worst customer service, this is the place to... See more

Company replied

Company details

  1. Car Rental Agency

Information provided by various external sources

Get the lowest prices from Hertz premium selection of luxury and prestige car hire and rentals. Visit now to get luxury car hire services at affordable pricing. Book online.


Contact info

2.9

Average

TrustScore 3 out of 5

214 reviews

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No recent history of asking for reviews

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2.9

All reviews

(214)

1 review in the last 12 months

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Rated 5 out of 5 stars

Outstanding Service!

Now I don’t usually leave reviews but based on the experience I received I just had to. Normally I tend use Sixt or Avis to hire cars for either work or personal use but this was the first time I used Hertz Dream Collection and I must say the service was flawless,me and my wife had to go Nottingham to visit the In Laws so we needed a car with big boot space and comfortable. The moment I called I spoke to Sumit who was really helpful with the booking and answered questions I had,on the day of collection Sabina was really welcoming and just made the whole check in service seamless and easy and put a smile through out and that gave a feeling of being welcomed then Raj inspected the vehicle with me and was very patient and observant during the inspection and on the day of return Sabina checked me in and again was amazing. I just want to say thank you to Sumit, Sabina and the whole team for everything you guys have done and the service you have given,because of you guys me and my wife were able to have a great journey and had many laughs and memories through out with the car. I can’t thank you guys enough from the bottom of my heart and my wife, thank you and i will definitely be using you guys again very soon.

June 7, 2019
Unprompted review
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Reply from Hertz Dream Collection

Dear Sid,

Thank you for your valuable feedback, this was passed to our team in Bayswater. It's always nice to hear that we made our customers experience memorable and great to see our customers are happy with the service and our vehicles.

We look forward to seeing you soon, whatever the occasion.

Kind regards,
Hertz Dream Collection

Rated 5 out of 5 stars

I had a good experience with their…

I had a good experience with their services. I clearly recommend Hertz dream collection service and I will use it again in the near future.

April 29, 2019
Unprompted review
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Reply from Hertz Dream Collection

Dear Mr Vives,

We are glad to hear that you had a great experience and we look forward to seeing you again.

Kind regards,
Hertz Dream Collection

Rated 5 out of 5 stars

Great car

Great car, great service, deposit returned promptly

April 23, 2019
Unprompted review
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Reply from Hertz Dream Collection

Dear Shaz,

Thank you for your feedback and we are pleased to hear you enjoyed your experience.

We look forward to seeing you again.

Kind regards,
Hertz Dream Collection

Rated 5 out of 5 stars

Great Service

Highly recommended - Excellent service particularly from Sumit.

April 18, 2019
Unprompted review
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Reply from Hertz Dream Collection

Dear Sak,

Thank you for your feedback.

we look forward to seeing you again.

Kind regards,
Hertz Dream Collection

Rated 3 out of 5 stars

Great car - shame it wasn’t clean

Great car, smooth service and Heathrow staff were efficient and friendly. Car however was not clean inside and out to the standard I expected - so much so I had it washed before surprising my wife with it!
I am also waiting for the return of the £2,500 security deposit some 20 hours after returning the car. I will hire from you again as generally happy, but details let this hire down

April 15, 2019
Unprompted review
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Reply from Hertz Dream Collection

Dear Mr Davies,

Thank you for your feedback.

Firstly please accept our apologies for the cleanliness of the vehicle, this is not standard practice as we ensure all our vehicles are clean and presented to a high standard.

We are pleased to hear your overall experience was good.

With regards to the refund, these do us typically take between 3-5 workings to appear on your account. This depends on who the card issuer is.

Your valuable feedback was passed to the Branch and the valeting team to ensure this isn't repeated.

We look forward to seeing you soon.

Kind regards,
Hertz Dream Collection

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience - fuss free and easy to rent a car.

April 8, 2019
Unprompted review
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Reply from Hertz Dream Collection

Dear Mr Yeo,

Thank you for your feedback and we are pleased to hear you enjoyed your experience.

We look forward to seeing you again.

Kind regards,
Hertz Dream Collection

Rated 5 out of 5 stars

Professional and customer focused

Professional and customer focused - the second time they have delivered an exceptional experience.

April 8, 2019
Unprompted review
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Reply from Hertz Dream Collection

Dear Craig,

Thank you for the feedback.

Our aim is to deliver customer service to the highest standard for all our customers, and it's a pleasure to know we have.

Kind regards,
Hertz Dream Collection

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Best car driven Porche GTS. Thanks for your help.

April 8, 2019
Unprompted review
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Reply from Hertz Dream Collection

Dear Mr Ahmed,

We are happy to hear you enjoyed the Porsche GTS.

Thank you for the feedback, we look forward to seeing you soon.

Kind regards,
Hertz Dream Collection

Rated 5 out of 5 stars

Highly recommend if you are looking for a trusted service

The service, car choice, cost and convenience are all second to none. The Hertz Dream Collection team are incredibly efficient and really help to ensure an efficient and effective service. I would strongly recommend if you are looking for a trusted service, especially with high performance and incredibly well maintained cars. I have been using the Hertz Dream Collection cars for a few years, I have never had any issues. Drive safe!

April 1, 2019
Unprompted review
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Reply from Hertz Dream Collection

Dear Mr Mirza,

Thank you for your feedback.

It's always a great pleasure to see our customers are happy with the service and our vehicles.

Our customers recommending our services to others is also appreciated.

Look forward to seeing you soon.

Kind regards,
Hertz Dream Collection

Rated 5 out of 5 stars

Fabulous car - Bentley GT ! ... but the Lambo was one of a kind !!

Just a quick thank you to the whole team in the Bayswater Branch. The Bentley was phenomenal but the Lambo was a one off, incredible experience - thank you for arranging everything within such a short space of time and arranging the whole change over. - I have to say that the service you guys gave was truly exceptional.

I’ll be sure to pass on your details to the boys when they visit London again.

March 31, 2019
Unprompted review
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Reply from Hertz Dream Collection

Dear Mayor,

Thank you for the feedback, we are thrilled to hear you had an incredible experience from our Bayswater location.

Our aim is to deliver customer service to the highest standard for all our customers, and it's a pleasure to know we were able to do this for you.

We look forward to seeing you and your friend soon.

Kind regards,
Hertz Dream Collection

Rated 5 out of 5 stars

I have rented vehicles from this…

I have rented vehicles from this company on multiple occasions and have always found their customer service to be extremely high and consistent. I can thoroughly recommend this company. Great cars and great people!

March 25, 2019
Unprompted review
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Reply from Hertz Dream Collection

Dear Mr Ledger,

Thank you for your kind words, customer service is paramount for us at Hertz Dream Collection.

It is always nice to see our customers coming back, it's our pleasure to be of service.

We look forward to seeing you soon.

Kind regards,
Hertz Dream Collection

Rated 5 out of 5 stars

The staff were fantastic and made the…

The staff were fantastic and made the whole experience something i'll remember as the best birthday gift ever.

March 25, 2019
Unprompted review
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Reply from Hertz Dream Collection

Dear Mr Matthews,

Thank you for the feedback, we are happy to know we made your birthday that extra bit special.

Hope to see you this year for your birthday.

Kind regards,
Hertz Dream Collection

Rated 5 out of 5 stars

What you see is what you get!

Having made my reservation online I was a bit a skeptical about what I might. Super happy with service.

March 24, 2019
Unprompted review
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Reply from Hertz Dream Collection

Dear Rahul,

We are happy to hear we surpassed your expectations.

See you soon.

Kind regards,
Hertz Dream Collection

Rated 5 out of 5 stars

Great company

Great company
Reliable
Friendly
Always willing to go the extra Mile
Can highly recommend!!!

March 24, 2019
Unprompted review
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Reply from Hertz Dream Collection

Dear Tracey,

Thank you for your feedback and we are pleased to hear you enjoyed your experience.

Apologies for the late reply.

We look forward to seeing you again.

Kind regards,
Hertz Dream Collection

Rated 5 out of 5 stars

The team at Hertz have been amazing…

The team at Hertz have been amazing with me and my business we have rented Porsche's and Range Rovers for personal use and for Business events. The team have accommodated us through early openings and late waits. We love working with them and could not recommend them highly enough. Enjoy!

March 12, 2019
Unprompted review
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Reply from Hertz Dream Collection

Dear Mr Joseph,

Thank you for the kind words and apologies for the late reply.

It's always a pleasure to see repeat customers, it makes our jobs more rewarding.

We look forward to seeing you soon.

Kind regards,
Hertz Dream Collection

Rated 4 out of 5 stars

Good experience although they didn't…

Good experience although they didn't have the csr I wanted the staff were helpful and the car was great fun. Good experience of collection and drop off. Would use again

March 4, 2019
Unprompted review
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Reply from Hertz Dream Collection

Dear Mark,

Thank you for the feedback and apologies for the late reply.

We are happy to hear your overall experience was good.

We look forward to seeing you soon.

Kind regards,
Hertz Dream Collection

Rated 5 out of 5 stars

Seamless

Easy to contact. Delivery seamless. Happy with experience. No hassle.

March 4, 2019
Unprompted review
Hertz Dream Collection logo

Reply from Hertz Dream Collection

Dear Mr Wong,

Thank you for the feedback, please accept our apologies for the late response.

we look forward to seeing you soon.

Kind regards,
Hertz Dream Collection

Rated 5 out of 5 stars

Ordered a Range Rover SVR for the…

Ordered a Range Rover SVR for the weekend. It was delivered on time. The driver called me to let me know exactly what time he would be arriving. At arrival, he was incredibly courteous and helpful, offering me to take me through the various aspects of the car. The car itself was immaculate. The car was picked up on time. Once again the driver was very courteous and asked how my weekend with the car was. He was also interested in my feedback regarding how Hertz could improve on the service. For now all I can say is I am very impressed and look forward to renting from this team again !!

March 4, 2019
Unprompted review
Hertz Dream Collection logo

Reply from Hertz Dream Collection

Thank you and we look forward to seeing you again. The Hertz Dream Collection Team

Rated 5 out of 5 stars

One of the best prestige car hire places in London

Fantastic customer service and a great place to rent from. Staff were very polite and able to handle both the pick-up and drop-off in 10 minutes. Bayswater location is easy to get to and they have a wide selection of luxury and performance cars. As my first selection was unavailable, they offered me a brand new and never driven before car as a replacement. Highly recommended and will be back again very soon.

February 27, 2019
Unprompted review
Hertz Dream Collection logo

Reply from Hertz Dream Collection

Thank you and we look forward to seeing you again. The Hertz Dream Collection Team

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