Hertz Dream Collection Reviews 

Staff are helpful, from answering my various pre-booking enquiries (credit to Sumit) to briefing me a few technical issues about the car on site.

Easy return process (within 3 minutes) and trustful attitude to customer. Special thanks to the Marble Arch team. This does make a difference to me!

Upon calling to confirm our rental the day prior to pick up we were informed that the car we booked was not available and we given an upgrade. This wouldn’t be bad but we chose our original car based on cargo room and the vehicle we received was smaller and made it difficult to fit our luggage.We took delivery of a car with 3/4 tank of gas but we required to fill the tank. When we set out of the motorway Our hood was not fully patched causing us to pull over and fully close it. Overall the rental experience was average.

Both Ian Highland and Summit have been extremely helpful and professional throughout my dealings with Hertz. As a result of the service I have received I have recommended Herz to friends and business associates alike.

I did read a few 1 star reviews before renting, so was nervous about renting. I rented the Maserati Ghibli 14/Dec/2019 and last week 10/01/2020 the Porsche Panarema. No issues whatsoever. Deposit was refunded in full. The first time they let some stuff slide and even gave me a whole extra day for free.

Those complaining are upset their deposit was kept after literally crashing and denting the car. Erm, that was the deal, and guess what? You can take out hire excess insurance, so even if that did happen, you would still get your full deposit back...American Express do it automatically.

The other complaining about the staff being rude, well they do seem maybe a little stressed from dealing with arrogant rich people all day, but I did not detect anything unprofessional whatsoever.

I'll be renting the AMG-GT next.

Superb cars and service.

Great experience. Helpful staff and loved the car.

Dream Collection proved the right car for our needs. Upon arrival from flight, shuttle took us to pick up car with a smooth transaction and help with familiarity with car. Drop off after hours just as smooth. Just inform crew you are returning a Dream Car vehicle. Final receipt received in email. Thank You!

Great service. Happy to use them again.

You just charged me £3,000 for damage to the car that I didn’t do. Outrageous behaviour when we handed the car in undamaged and in a chaotic handover process.

Will never use your service again.

The car was in good condition and everything went smoothly except that the paperwork was not prepared upon collection of the car. But everything else was okay.

No complaints with service. Disappointed there was no possibility of paying premium to reduce excess

The moment I entered the rental facility of Hertz Dream Collection in London Heathrow, I was welcomed warm heartedly by Krzysztof whom addressed me with my name without having to ask. It might be a small detail but it makes you feel "dream collection" instantly.
Everything went smooth and fast, also when returning the car.
The overall experience was excellent, but only 4 stars out of five because the car had a minor but annoying defect.

Good service. Great car. clean and exactly as advertised.
More expansive than a few years ago..... but no complaints.
Left an ipad in the car and they were quick to get it back to me.
Nice team in the office!

I had a great experience with the 2019 Porsche Cayenne Coupe. This was my 4th rental and I always call Sumit, since I live in San Francisco, to reserve a car and this time he went over and above to ensure that I was afforded unlimited for the Cayenne so that it would suit my needs that I explained to him. Sumit has been excellent each time I have rented a Dream Collection car at Heathrow.

The Cayenne Coupe was great and I had no problems at all. It was unfortunate that it was not an "S" (like the last 2 times I rented a Cayenne S) because it did not have memory seats or electronic steering positioning, which was manual to my surprise, and no rear window wiper, that would have been nice since it rained so much and it was hard to see out of the rear slanted window, especially when it was raining at night.

I was also surprised that the car could not be programmed so that the passenger side wing mirror could dip down so that one could see the curb therefore avoiding scaping the 21 inch wheels. I had to be extra careful, especially on a car of this value, to ensure there were no mishaps. I think it is an essential option that is standard on most cars but I am aware everything is an extra on a Porsche, especially if it is not and S.

Overall though, I really enjoyed the car and it made my 8 day rental very enjoyable. The Cayenne's are my vehicle of choice when I visit England as it is just the right size and fund to drive.

Pick up and drop off went smoothly and quickly. The vehicle itself (a Porsche Macan) was in top shape and handled beautifully. I would highly recommend this service and will plan to use it again.

Great car with professional service. I had booked a Mercedes V class with 8 seats including driver and lots of luggage space. Drive like a SUV, slightly Long at the back, and ride is smooth and not so bumpy!

Experience was great. I would saying returning dream collection cars could be more formalized. I wound up leaving the lot without a receipt or documentation of the return. I had to trust the dream collection team that my car would be mark in for two days until Monday when I was told I would receive a confirmatory email (which I did). The end result was great the process needs some work.

Such a friendly and helpful team at the Bayswater branch. Sumit was a great help; communication was quick and he made the hire process fast and easy for me. Upon collection, Ian and another lovely gent were so kind and made me feel at ease. Highly recommend if you want to hire a vehicle for an occasion! Thanks alot guys! :)