Hewlettpackard Reviews 

Tried to spend £1700 pounds worth of laptop through online shop. they have been having problem with web page for ordering or so i'm told , failed to process order but took my money anyway glad i paid with paypal as sales support didnt want to know just wanted me to buy again, now waiting to get monies through PayPal
be warned they dont want to know , if this happens buying what happens if anything goes wrong

They dont like to pick up the phone, thats for sure. 15 minutes so far.Thankyou for your patience message. Whats that mean? That means customer service isn't valued as important to them as it is to customers.
Also the claimback cashback is so convoluted and difficult it makes you wonder if this is done on purpose.
If you cannot honour it without the jumping through hoops HP then just dont advertise it, as it really undermines your integrity.You do know there are other company's?

I say it best when I say nothing at all !!!!

Not as before. Printers break and their cash back offers are very misleading. Majority of the claims are rejected.

Will never recommend HP . Canon is more superior as far as the service is concerned

I bought an HP omen Laptop it broke within a week, the keyboard broke and the laptop overheated a lot.

safe to say im not buying a hp any time soon again.

totally useless didn't even take you through any troubleshooting before I even could explain the problems they're telling me they can't help ,me would be buying another HP laptop again that's for sure

crap, crap and crap dont bother.

Useless company offering very, very poor customer service. I'll not consider their products again.

Very poor experience with PhotoSmart Printer. Ink cartridges are a complete rip off and HP will do their damnedest to stop you using non HP branded. Stick with Canon or Epson printers. HP not worth the hassle.

HP just don't care. I bought HP Pavilion X360 15-br013na Laptop, Intel Pentium, 4GB RAM, 1TB HDD, 15.6” from John Lewis. After 3 months it developed a problem with a really noisy fan. I returned it to John Lewis at my own expense and they in turn sent it to HP for repair. HP advised that I had damaged the machine and the warranty was void as a result. How is it possible through very light and normal use - opening and closing the lid and turning it on - to damage a machine. I did not damage the laptop. However, neither John Lewis or HP will repair it without charging me. Now I am stuck with a three month old defective laptop - never buy from HP (or John Lewis), They do not deserve consumer trust or custom.

I am truly astounded by the service I have received from HP.

I called HP regarding my laptop which won't switch on after having the laptop for 1 year 3 months (3 months out of warranty). I was told I would have to pay £300 for a repair even though they don't know what the issue is and I have only owned it for a short period.

When I tried to ask if their laptops were only designed to last one year they just kept repeating the same sentence to me that as it was out of warranty and I would have to pay £300 to get the laptop fixed. Very rudely when I said I could purchase a brand new one for that amount of money replied 'we could give you a good deal on a new one'.

I then requested to raise a complaint, but was advised I wasn't allowed as I didn't have a valid complaint. I was not allowed to raise a complaint.

When I escalated this and after much argument they provided me with a customer relations email which I was to respond to with my complaint. When I responded with my complaint it bounced back saying the complaint had been closed.

I then called the general number to follow up my email and they advised that the customer services team had called me and told me they had closed my complaint- which they hadn't. Upon investigation they admitted they hadn't called but had closed my complaint as it was 'invalid'.

I asked if the Customer Relations department could call me themselves but was advised they would try to get them to call me but they 'probably wouldn't' and also refused to put their response in writing.

I found it very rude that they didn't advise me via email/ phone or attempt to speak to me in any way before closing the complaint. I have had no response since and the outcome of the complaint was still pay £300 or the laptop will remain broken.

I am truly astounded and disgusted in the service provided by HP. I am a Buyer for a large company and therefore am aware of both the role of Consumer Relations team and their importance as well as the Sale of Goods Act/ Consumer Rights Act which states items must be fit for purpose and of an acceptable quality- my laptop being neither of these things.

I have never owned a laptop that has lasted just over one year and am truly astounded that HP were so rude and unwilling to look in to this for both myself and potential other customers which could be affected.

I will not be recommending HP to anyone else and looking at other reviews many people also feel the same.

In desperate need for improvements in customer service and internal processes.

Ordered an i5 laptop, confirmed by HP on 17 Apr, at 15:24. A minute later, I was asked to verify my email address. HP website wouldn't accept it. Tried all evening and next morning but no joy. "Best cancel order" me thought but that requires logging in to an account; the creation of which may be achieved only after email verification.

Eventually, 18+ hours after placing my order, I was able to verify my email address. Soon afterwards, I received an email to inform me that the order had been shipped. Effectively, by delaying email verification, HP denied me my right to cancel the order before it was shipped. NOT IMPRESSED, so the package will be returned, on principle.

19 Apr. Package arrived during the correct, 1 hr "window" and the returns procedure has been completed, online. Hoping for collection on 23 Apr.

UPDATE: Laptop collected, unopened, and full refund received; 10 days after payment. The issue was purely the delay in verifying my email.

I have been happy with all the products we have. I have 2 laptops and one Officejet printer from HP I have been extremely happy with the products that I have purchased!

Terrible service from HP. I have a laptop that i purchased an extended warranty directly from their website. Had an issue with my keyboard whilst in warranty which they decided they didn't want to look at and sent me a replacement keyboard. This worked for a while but now has also become faulty and now the manager of technical support Roger Hawk informs me he would like to 'offer' me a paid repair as my warranty ran out a few weeks ago. So they decided to apply a quick, cheap fix whilst in warranty and now that the issue has returned want to charge me to fix the same issue again with no guarantee this fix will last.

Avoid their products as they won't last for long and will force you to keep paying them for short term fixes.

I have bought hp 4535 printer. I could use it hardly 1yr. after that the quality of print was very bad. and after continues complaints also no body turned up for service. now it is almost 2months it is lying dead. I think now i have carry it and handover the service people.
very bad experience from Hp. I really recommend my dear friends don't go for HP as it is not at all worth as it consumes more ink.

Two gaming towers sent out to my son and both faulty. Issue going on for nearly three weeks and still waiting to get my money back. Terrible service from so called customer services. Nobody seems to care at all about the shoddy products and even lower standard non existent customer service. I would recommend anyone thinking of buying any of their products DONT!!!!!!

Shame on me for buying seven laptops over a decade from them. This was due to them offering a 3-year extension on their products for £49. However, this is of little use. The past 2 laptops I have bought all have issues. 2 it is a wireless card failure, been back to HP who replaced it but it still has issues. The other a graphics problem and wireless card issues. Essentially HP does not want to recognise that they have not got the appropriate drivers for Windows 10 as these laptops were upgraded. Tonnes of people have pointed this out. I will never buy HP again.

Technical Support appear to be based in Singapore. They have no clear understanding or Knowledge of anything and a definite language barrier. I have been communicating via various methods for 3 days and they are unable to answer basic questions and have now randomly closed my case!

If only I had read the Trustpilot reviews before purchasing from Hewlett Packard, I would have ran for the hills, as the customer service is absolutely deplorable.

My desktop pc arrived on the Friday and was unboxed in the evening. We discovered it was badly damaged, but unfortunately their phone lines were closed for the day and no one works at the weekend.

On Monday, after a long wait to be connected to an advisor. I managed to get the ball rolling in order to get an uplift, which took about a week. As I'm typing this review, I've been on with customer services again, trying to ascertain as to when I'll receive a refund. The young gentleman I spoke to sounded very peed off and demoralised, he's perhaps the figurehead for a company that's in despair.

It's no surprise that Hewlett Packard is in a bad way globally, especially when they can't get their customer service right, as I for one shall not be back.

The item I bought was £950. For a purchase in that price region, I honestly expected much better. Geez, I didn't even get a keyboard and mouse with it.

Overall, take my advice on board and avoid Hewlett Packard.

Bad company, avoid. Period.