Hewlettpackard Reviews 

I recently bought a HP printer from John Lewis with a £20 cash back deal. HP have been incredibly constructive and claim to have sent a bank transfer when in fact they haven’t.

It will be hard to find a more truculent, sneaky and underhand business than HP.

Having read all the bad reviews I wanted to write a positive one. I bought a 250 G4 laptop three years ago and to date have not had a single problem with it. I now want to get a new one with increased storage capacity and will probably buy an HP. However given the reviews I will ensure I buy it from a positively reviewed seller.

Envy laptop doesn't work, they can't repair it, absolutely awful to deal with (systems not people) - left with a laptop that just doesn't work.

Despite several rounds of trying to fix - both on countless calls and being sent away to them - but still no resolution and no prospect of replacement as we are now out of warranty despite the issue occurring from purchase.

If you're thinking HP and you're a small business - think twice

Still waiting for H.P
Still waiting for H.P. to contact me regarding the collection of the faulty Envy desktop they supplied me.Looks like I am stuck with a 9 kilo paperweight that cost over a grand.Beware potential customers H.P. don't care about individual domestic clients.Hard to believe that a multi billion dollar could be so useless.
The system they supplied me has a 3rd party chipset (H310) and Geforce graphics card.The graphics card does not even support any resolution above HD,according to the Geforce specs it should at least support UHD.The specs H.P provide on their website are suspect to say the least.
Best to stick with Dell (great service) or contact a smaller company such as Ginger6 (in the UK) you will then get exactly what you have ordered, and the respect you deserve. I obviously did not check Trustpilot before I ordered this rubbish, the other reviews speak volumes. I trusted H.P.because of their long standing reputation and the quality of the previous systems I have purchased from them but be warned best to avoid them at all costs.

Had a problem with new printer not loading paper correctly, so rang customer services and I have to say if all customer service teams were like this, we would all be much happier customers.

They tried very hard to help me resolve the issue, even contacting me several times in the following days to see if problem was resolved.

They decided that the machine was faulty nd immediately offered a replacement and arranged for it to be sent.

Very freindly, very polite.

Thank you so much.

HP Desk Jet 3632...if you want to waste ink and paper buy this awful printer. It prints the 'better quality print page' every time I switch it on'. The ink doesn't last long either. Glad I don't have to print much anymore. Also found the cable needed for connecting to my laptop missing, had to buy it separately. Apparently if you buy the 'wireless' version the cable is in that box!

I am sick and tired of ordering ink from HP and using it for a few copies and it comes on and says the original HP ink is depleted. Over and over again this happens. Or it comes up and says not an original HP ink. How the hell does that happen when I order it directly from HP? I would never ever recommend HP again to anyone and how do I get either real ink packs that will make more than 10 copies? Bet I don't hear from anyone that will make this right with me.

A big Five star shout out for Hewlett-Packard
I would like to say Thank you so much for your customer service team. I had a huge ordeal with my computer and your customer service team stayed with me all the way. It was awesome. I had an important paper due for my finals and I couldn't get the paper to change form. Your associates were amazing. I did everything and It would not work. But, without the help of your team, I would have failed. Thank you so much.
Terra Banhart
Loyal customer

10000% discrimination. The customer service is horribly terrible. They don't heck care about the customer's problem. I will try my best to deliver to my each and every acquaintance NEVER purchase a laptop from HP, EVER. I would have fired the staff like this.

HP printer keeps printing "alignment" test pages. This is not an accident. It is the thick greedy people at HP who are wasting your ink deliberately to steal your money. Please don't buy HP products. Make them pay for their deliberate theft!. Also the printer only works over WiFi 50% of the time. I have to keep plugging in the USB and changing Network to USB connection. HP have only had decades to create a fully working printer!

Again took advantage of the £30 cash back for buying a printer and enrolled in hp instaink tried to claim and has been rejected 3 times instantly even though I am providing all the correct info, can’t get through on the telephone and have no response to emails, massive scam by hp and not even a great printer

I bought an HP printer which supposedly has a £30 cash back, I have rung and emailed every conceivable possibility without any success to obtain this cash back, their e-mail addresses are not monitored in most cases and the two company people I have actually spoken to agree that the service is very poor and this has also been mentioned in an e-maii. I will never use the company again. They would have received minus one star if possible.

Unfortunately can’t give zero stars.

Paid £270 to get the screen fixed on my HP Spectre. Told I would have priority due to the model.

After six weeks of failed promises and missed deadlines I asked for my laptop back still broke and there complaints procedure. Got told by a very rude customer services that if I complained it would take me weeks to get my laptop back so don’t bother.

When my laptop was finally returned still broke, the original crack in the screen had increased ten fold, the outside case was cover in scratches and all content along with boot drive had been wiped. Laptop is now useless.

Please, please, please, never give this company your money!

Zero customer service.
Will be avoiding this brand in future.

Known hinge fault on Envy laptops due to poor design.
HP do not want to know, their "support" forum is full of people with the same problem being fobbed off.

Useless laptop, useless support, - new laptop (£650.00) completely crashes after 42 days - 12 days after you can return for full refund. Sent away for repair - really !!!! - crashed 4 more times - support only available Monday - Friday so ok if you don't work - support 'repairs' again over the phone but as it is now 1 year old if it goes again, I have to pay for their service OR take out an extended warranty - more money to waste. Do not waste your money on these products as they are really not interested

Never received my order even though they took my money I have tried endless times to get a refund but no response. They seriously need to treat customers better never ever shop with them again.

I wish I read some of the earlier reviews! Very impressed with ordering on line and quick delivery. However,after a few days I discovered a fault with the microphone. Tech Support very helpful and after trying several options were unable to correct and advised a replacement was needed. Although their recommendations was passed to the appropriate department I also had to request a replacement using the email address sent to me. Despite 2 emails no response has been received. Feedback has also been responded to with low scores and still waiting. Might try a phone call or failing that request a full refund under the Consumer Rights Act 2015.
January 2018 update. Eventually I was given permission to return the faulty machine but it took two weeks for it to be collected. Despite reserving a replacement for me, I was subsequently advised the model was out of stock. I had to wait about 2 weeks for the refund during which I ordered another model. I received it just before Christmas and today 4 January 2019 I had an error message that "it is plugged in and not charging" Needless to say it is evening time and the phone support is not available until Monday morning. Since writing this yesterday, I have discovered that this is a Microsoft Windows error that affects other computers including Dell and Lenovo. To readers of my comments (now deleted) and to Hewlett Packard I now apologise for my comments. I still intend to contact HP asap to see if it can be remedied. I thought I should delete my critical comments regarding the new computer as soon as possible. I have also increased the * rating.

Order turned up damaged.... Fair enough, these things happen occasionally. Support is absolutely shocking, worst customer service I have ever encountered. 2 weeks later and still no replacement, should have bought via Amazon.

My wife puchased a HP Envy 6230 printer from John Lewis, this printer was offered with a £30 cashback, my wife As required sent copies of the receipt together with the instant ink confirmation email. HP responded with claim rejected,and again my wife was repeatedly requested to send proof of purchase, this she did on at least two more occasions, HP did NOT RESPOND, Upon checking progress of the claim, it showed CLAIM REJECTED. Upon enquiring elsewhere i find that HP reject the vast majority of claims in respect of cashback.
THIS IS NOTHING MORE THAN A CON, i now propose to confirm the aforementioned to John Lewis as I suspect that they will not wish to
be associated with such a company ,who make false claims to sell their products

I recently purchased 2 expensive Elite Book Laptops from Hewlett Packard.
They have both had to be returned under warrenty for repairs. The first one returned was a hardware fault with the ethernet port. This was repaired and returned, The hard drive had been reset to factory but didnt cause to much of a problem as nothing was loaded on to the PC as it was new. The second laptop developed a RAM issue and had to be returned for new RAM. Whilst the Laptop was in for repair I recieved constant emails that requests were being made to change my Apple and Amazon acount passwords. When I contacted Apple and Amazon they asked if anyone had access to my email accounts and suggested i changed all passwords. Which i did. As i could not start the Laptop due to the fault i had to give HP the Laptop Username and password, so the only people who had access to my email accounts were HP. coincidence? I contacted HP and asked to speak to customer services and i am still waiting for a reply! When the laptop was returned to me i found the Hard drive had be wiped and Windows 10 re installed without the recovery drive D so not even back to factory, for no reason. I opened an online complaint as i wanted explinations, that was over a week ago still no one has contacted me. You can judge a companys performance when things go wrong, and HP have been genuinely awful. I am self employed and rely on reliable PC, and this incident cost me several days work to get the laptopback to a useable one.