Hey Baby 4D Reviews 

2,259
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 401 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, friendly, and professional, making them feel comfortable and at ease throughout their visits. Many people highlight the sonographers as knowledgeable, patient, and thorough, taking their time to explain everything in detail and providing a reassuring experience. The overall service is described as excellent, with many appreciating the detailed scans, special touches like gender reveals, and the comfortable, non-clinical environment. However, some people mentioned issues with communication and consistency of information, particularly regarding blood test results and unclear scan pictures. A few other people also felt rushed during their appointments or experienced difficulties with blood draws, leading to dissatisfaction with the service.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, welcoming, and... See more

User experience

Reviewers consistently express satisfaction with the user experience, often highlighting the kindness and... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending the experience and... See more

Product

Customers had positive experiences with the product, particularly praising the quality of the scans, images,... See more

Location

Reviewers highlight positive aspects of location, with many customers having amazing experiences at various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a gorgeous and unforgettable moment. Right from the lovely and welcoming women at the front desk down to the sonographer who spoke all the way through the scan, telling me and my partner about... See more

Rated 5 out of 5 stars

We had our first-ever 4D scan here and it was such a wonderful experience. The ladies on reception were incredibly welcoming, and the sonographers were fantastic. They provided great insight through... See more

Rated 5 out of 5 stars

We attended the Hayes branch. We had a wonderful experience at the clinic. The lady on reception and the sonographer who conducted our scan (I believe her name was Goldie) were both absolutely... See more

Company replied

Rated 5 out of 5 stars

Booked a gender and wellbeing scan in order for our daughter to come to a scan appointment as she wanted to see the baby. The staff at Hey Baby were fantastic, really accommodating for the whole famil... See more

Company replied


Company details

  1. Pregnancy Care Center
  2. Maternity Store

Written by the company

The official Hey Baby 4D ultrasound clinic review profile. Hey Baby 4D provide private ultrasound services to expectant parents throughout pregnancy, including reassurance scans, gender scans, 4D scans and NIPT services. Our clinics only hire qualified and experienced sonographers to ensure the safety of you and your baby at all times. With our exclusive gender reveal lighting, lovely merchandise and simple online booking system, you can be sure of a professional and supportive experience with us. Hey Baby 4D has clinics all over the country. Follow the link on our profile page to find your nearest clinic.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(2,259)

385 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Couldn’t recommend more

Our experience at Hey Baby was amazing! We felt very comfortable and left feeling informed of everything we needed to know. For our first baby we couldn’t ask for a better scan.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

went for an early reassurance scan

went for an early reassurance scan, the staff were lovely, the sonography really went through everything on the scan and got lots of images for us to pick through, would highly recommend ☺️

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Visit!

My visit to Hey Baby Epsom&Ewell was outstanding from start to finish!
Upon arrival I was greeted by a lovely lady with a really bubbly personality. Scans are always a nerve wrecking time for me, but I was instantly put at ease feeling so welcomed in the environment and being able to have a lovely conversation with the lady on the reception whilst I waited, she really was the bright face of the place. After a short wait and cleanup pf the scan room i was welcomed in and introduced to the sonographer herself and the other lady present. The scan itself was so calming, so full or detail, the sonographer went through every small detail and explained everything in plain and simple language (non medical) it was lovely. I will definitely be back soon!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience - would book again!

We had the best experience at Hey Baby Clapham - our baby wouldnt move its hand from the face so they told us we can come back for free a second time and even then it wouldnt move and they tried so many things for us until we got a good shot! Bkth sonographer and reception are super friendly and helpful - can only recommend!!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely service

Lovely service, sonographer is always friendly and attentive. Girls at reception are really sweet and inviting. I’ve been here once before for my early pregnancy scan now went for my gender reveal and growth scan. Had a great experience- left very happy with lovely memories! Really helpful they’re open on a Sunday too.

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

We had our first ever 4D scan here

We had our first-ever 4D scan here and it was such a wonderful experience. The ladies on reception were incredibly welcoming, and the sonographers were fantastic. They provided great insight throughout the scan, explained everything clearly, and were very friendly and chatty.
They made both me and my partner feel completely comfortable and at ease from start to finish.
Thank you all so much for such a lovely experience!

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

another lovely visit..

Each time I visit this clinic im always met initially with friendly smiling faces at the front desk. Its really warm and inviting which helps relax me, especially if im suffering with some nerves. The whole experience was smooth from start to finish, everything was explained in detail to me, The lady who performed my scan was so friendly and patient with my toddler in the room and we even got a special surprise with coloured lighting to reveal our babies gender. Would deffo recommend. Thanks guys for such a special experience.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Second visit here

Our second time visiting for a gender reveal and everything went just perfect. Fantastic experience with a lovely team (Hopefully won’t see you guys again!) Thank you again

May 30, 2026
Unprompted review
Rated 1 out of 5 stars

Do not recommend

Do not recommend. I am very disappointed with my experience with this clinic regarding my blood test. I was initially told at the clinic that results would take 2–5 days.
When this timeframe passed, I called on day five (22/05) and was then told I would receive results by Saturday 23/05 or at the latest Monday 25/05. Despite this reassurance, no results were received.
On the 25/05 evening, I contacted them again and only after this did I receive a different explanation stating that results take 5–10 working days after the sample reaches the laboratory. This was never communicated to me at any earlier stage, either during my appointment or during my follow-up call when specific dates were given. This has resulted in repeated incorrect expectations, avoidable stress, and a lack of trust in the information provided.
In addition, the blood draw was not successful on the first attempt. The practitioner was unable to take the sample and I was left with a significant bruise afterwards. I have very visible veins and pale skin and should be an easy patient, which made the failed attempt even more frustrating.
I also received a marketing email while waiting for results encouraging patients to leave a Google review and enter a raffle to win a £50 Amazon voucher. In my view, this raises concerns about how representative some of the Google reviews may be.
Overall my experience has left me with serious concerns about communication, consistency of information, and reliability of the service.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Hey Baby have amazing staff and are…

Hey Baby have amazing staff and are friendly and welcome from start to finish. The sonograther is full of knowledge and goes through every thing thourougly and was proffessional and cheerful which made us feel comfortable.

May 25, 2026
Unprompted review

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