Hey Baby 4D Reviews 

2,260
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, friendly, and professional demeanor, making them feel comfortable and at ease from start to finish. The service is frequently highlighted as excellent, with many appreciating the detailed explanations during scans and the unhurried approach, which contributes to a special and reassuring experience. People also commend the product offerings, such as the clear scan photos and the unique heartbeat bears, which add a lovely touch to their visits. However, some customers also noted issues with the service, including a lack of compassion and support during difficult news, feeling rushed, and receiving unhelpful advice. A few other people also felt that the blood test service was unreliable, with unsuccessful attempts and unreceived results, leading to concerns about communication and consistency.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, welcoming, and... See more

User experience

Clients share overwhelmingly positive opinions on the user experience, often describing it as amazing,... See more

Service

Consumers find service to be positive, with many reviewers highly recommending it for various appointments... See more

Product

Customers had positive experiences with the product, particularly praising the incredible and detailed images... See more

Location

Customers consistently note positive experiences with various locations, such as Hey Baby Clapham, Sutton,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a gorgeous and unforgettable moment. Right from the lovely and welcoming women at the front desk down to the sonographer who spoke all the way through the scan, telling me and my partner about... See more

Rated 5 out of 5 stars

We had our first-ever 4D scan here and it was such a wonderful experience. The ladies on reception were incredibly welcoming, and the sonographers were fantastic. They provided great insight through... See more

Rated 5 out of 5 stars

We attended the Hayes branch. We had a wonderful experience at the clinic. The lady on reception and the sonographer who conducted our scan (I believe her name was Goldie) were both absolutely... See more

Company replied

Rated 5 out of 5 stars

Booked a gender and wellbeing scan in order for our daughter to come to a scan appointment as she wanted to see the baby. The staff at Hey Baby were fantastic, really accommodating for the whole famil... See more

Company replied


Company details

  1. Pregnancy Care Center
  2. Maternity Store

Written by the company

The official Hey Baby 4D ultrasound clinic review profile. Hey Baby 4D provide private ultrasound services to expectant parents throughout pregnancy, including reassurance scans, gender scans, 4D scans and NIPT services. Our clinics only hire qualified and experienced sonographers to ensure the safety of you and your baby at all times. With our exclusive gender reveal lighting, lovely merchandise and simple online booking system, you can be sure of a professional and supportive experience with us. Hey Baby 4D has clinics all over the country. Follow the link on our profile page to find your nearest clinic.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(2,260)

386 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service, staff are really lovely, the scan experience is lovely, been here with all 3 of my babies.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

It was my first ultrasound and they made my experience happy and meaningful. Staff are lovely. I highly recommend.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend.

Highly recommend.
I had a lot of questions before booking, they were all answered quickly and they provided lots of reassurance.
Lovely big, bright and cheery reception full of balloons and teddies, with a seating area. Toilet also available.
The room we went in was large - we had 8 people with us anhd still plenty of room. It also had balloons/baby boxes for decoration and big sofas, so it felt less clinical and more intimate.
I was allowed to go in alone at first with my partner just for reassurance.
The lady was very kind and reassuring, talks to me throughout about what she was doing and how everything was looking.
Baby was hiding, no matter how much she tried to make him move so she said go for a walk/have a cold drink and sugary snack and we’ll try again. Which I thought was very considerate rather than having to come back another day.
Afterwards, I looked at the photos and was allowed 3 to print off , the rest are sent via a link.
We also purchased a heartbeat bear for my baby’s sister so she can listen to him whenever she wants, she was over the moon with this.
Very happy, calm and reassuring experience, highly recommend.
I’ll also note it was very well priced compared to some other places.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

We had a cancellation last minute and…

We had a cancellation last minute and Hey Baby really saved the day. Due to having our gender reveal booked in the next day we were hoping for a miracle. All the staff were amazing we couldn’t fault any of them. Would highly recommend.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Top notch service

The services provided to me here were top notch. The team was so friendly and accommodating. Our sonographer was spectacular and she signposted us to the NHS early when she noticed a problem. She also called to find out that we got an appointment with the NHS okay. Would highly recommend.

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

UNSUPPORTED

We attended our appointment feeling excited and hopeful, expecting to see our baby at 9 weeks and 4 days. Instead, we were given the devastating news that our baby’s heartbeat had stopped - a miscarriage, despite having experienced no prior symptoms such as pain or bleeding.

In what was one of the most distressing moments of our lives, we were placed alone in a small side room while an attempt was made to contact the local hospital, which was unsuccessful. During this time, we were left without any trained professional to support us emotionally, guide us through what had just happened, or answer the many urgent questions we had.

After receiving this life-changing news, we were handed a piece of paper and advised to seek further medical care elsewhere. We left the clinic upset, confused, and feeling completely unsupported. We were also made to feel rushed to leave as we had the scan report pushed on us and door held open despite the trauma we had just experienced.

The advice we received from yourselves was to seek urgent medical care from the NHS that evening. However, due to the opening hours, we were unable to access NHS support for over 24 hours, leaving us to process this loss entirely on our own and feeling more frustrated that the only advice we did receive was actually useless and entirely worthless.

No family should have to endure such heartbreak without immediate care, compassion, and appropriate support. With miscarriage affecting approximately 1 in 4 pregnancies, this is not an uncommon situation, and it is essential that clinics are equipped to respond with sensitivity, professionalism, and adequate aftercare. Something we didn’t feel we received.

You can see why they take payment upfront…

April 1, 2026
Unprompted review
Hey Baby 4D logo

Reply from Hey Baby 4D

Hello,
Thank you for leaving your feedback.
I am sorry to hear that you have concerns regarding your recent visit.
We would like to carry out a full review of the matters you have raised. To ensure we have all the relevant information, please could you send details of your complaint to hey@heybaby4d.co.uk, including any supporting information you feel may be helpful.
Once received, a member of our team will acknowledge your complaint and begin our review.
Thank you, and we look forward to hearing from you.

Rated 5 out of 5 stars

Definitely recommend getting a scan at…

Definitely recommend getting a scan at Hey Baby I had my early reassurance scan here at 8 weeks and heard the heart beat and we came back for a 4d scan at 29 weeks baby was unfortunately facing my spine so after walking around and still no luck they booked us in for a re scan a few days later and got amazing clear images we didn’t want to know the gender and they froze the screen and didn’t give anything away! thank you so much 😃 staff are fantastic

May 8, 2026
Unprompted review

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