Heybike Reviews 

I had a minor query regarding the Heybike app. I emailed the Heybike UK support team. They dealt with my query promptly and efficiently and they seemed genuinely "happy to help"!
Great customer service and the new bike also got five stars.

Customer service officer Jane was very helpful in resolving my problem.

Broken button on starter. Button is very poor quality and company should consider making a more robust model.

I have an EC1 bike since summer 2024 and overall I'm very satisfied with my purchase.
I had a small issue with the display and this was resolved to my full satisfaction by the service department and the display exchanged.

The bike arrived without any damage!
The assembly was very simple following the instructions.
Only some questions occurred by using the smartphone.
But the very experienced support crew solved all problems.

I am very pleased with my Heybike. Customer service also sincerely dealt with all my questions. I especially thank Cassie from customer service for all her support.

I bought the Haybike Citrun. When I put it together I noticed that the forks were extremely loose. I bought the bike the middle of November it has now been a month since I purchased it and I still can't ride it. Bad customer service, they don't seem to stock any parts in the US everything comes for China

Great response from customer service when i recently contacted them regarding a switch problem , all resolved very speedy and new item on its way

Very good bike, easy to use and great to ride also looks like a normal hybrid which is one on the main reasons I bought it, good aftercare as well very fast and prompt

Quick response to issues.

Although I had an issue with the bike the customer care team we able to sort it out and all rectified with in a short space of time and now back one the bike….thank you

I recently purchased a medium Heybike EC1 after a lot of research and following the demise of my previous 30 year old mountain bike to which I'd added an electric front hub kit about 6 years ago.

Due to taking our bikes on holiday on our campervan, weight and a removable battery were big factors and the Heybike EC1 certainly delivers on that score.

Its looks/aesthetics are also a big plus point for me. The slimline battery and frame, hidden cabling and hybrid style don't scream electric bike which gives some added reassurance from a security point of view. I have also invested in Litelok X1 and alarmed Oxford D-locks to physically protect my new pride and joy.

Whilst I have only been out on it a couple of times, my first impression is that the EC1 rides well and it's certainly a step-up in quality from my previous, much heavier bike. We live at the top of a sizeable hill which poses no problem at all, although I did need the maximum power setting (3/3) and the lowest gear. The medium size is just right for me at 5 foot 10 inches tall. I've not encountered any toe-overlap at the front or caught my feet on my rear pannier bags, but if you are much taller I'd look at the large size.

So far, I've only needed to contact customer services with one minor query which they sorted out very promptly.

All in all, whilst it's obviously early days, I am very pleased with my purchase, which was good value, including mudguards, lights and a rear rack and basket.

My only slight reservation is the paint finish, which looks great in matt black but could be thicker. Despite me being careful in these first few days, it has already picked up a few dinks and scratches. However, it's not enough to alter my high opinion of the bike overall and it's possible that these scratches wouldn't show so much on the other colours of the EC1.

The support is always there for all the questions asked. It's nice to be able to count on them because in general we need them and they respond. I’m

Had a couple of issues with a scratch and with programming LCD display but contacted Heybike support and they assisted me in a very quick, professional way and I am happy to say issues resolved within 2 days. Bike great, very happy customer

On off button broke, can see other customers have had the same issue. Looks like I’ll need to wait an age for a new part from China and weirdly pay customs fees. :(

Regretting purchase.

After doing a lot of research on electric bikes, I decided to go for Heybike down to value for money and a good travel range. A lot I had looked at in this price bracket were only giving up to 50km whereas Heybike were listing up to 100km.

Was really impressed with the bike when it arrived, superfast delivery. However mine had slight cosmetic damage. Build quality looks great and having the wires hidden definitely helps the look of the bike.
The cosmetic damage issue was resolved to my satisfaction by Jane at Customer Services.
Would totally recommend purchasing a Heybike.

Whilst cycling behind slow moving traffic approx 3 mph, my bike went from under me causing me to fall. Luckily I was not run over. Took bike to cycle shop, where it was found the fork stem had snapped, causing catastrophic failure. I emailed support at Heybike with documentary photos etc asking them to repair bike under Guarantee as only received bike April 2024. The bike shop from whom I purchased bike from also emailed & phoned Heybike to honour guarantee, but thus far they are refusing to & expect me to pay £150 for new set of forks. I don't know where else to turn now as after several more emails they are steadfast in their decision

Very pleased with the bike,affordable and sturdy.I have had an issue with a clicking from the flywheel but promptly sorted with a new spare.

Fantastic E-Bike Purchase Experience and Outstanding Support!
In June I purchased an EC-1 and couldn’t be happier with the entire experience. The quality of the e-bike is very good and fantastic value for money. It exceeded my expectations for an e-bike in terms of performance and design. I have many road and mountain bike and this is first e-bike. The support team and especially Jane was incredibly helpful answering all my questions. I did however have a couple of issues which have been quickly sorted by Jane and so will not detract from my 5 star review. I highly recommend a Heybike e-bike and having a removable battery is essential! Thank you for all the support.

Good choice this bike great for my trip I love it cycling

After doing alot of research on electric bikes my husband and i both decided to order heybikes. It was a very easy ordering process on their website and the bikes were delievered promptly. Both bikes were very well packaged when they arrived however some damage had been caused whilst in transit. A quick email to customer services who quickly rectified all the issues and sent replacement parts for both bikes. A big thank you to Jane for all your help to solving our issues quickly. The bikes are fantastic and we are confident we made a good choice. They are lightweight and really comfortable to ride.