Sandile was polite, patient and helpful. 4 stars are for him. Disappointed with the company for not having a credit card/instant payment facility for payment. For two months, you have charged me pena... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Had a lovely visit from Bruno Moniz! He came to install our new fast fibre broadband. Don’t normally write reviews but had an urge to as he was very professional, friendly and efficient - fantastic se... See more
Company replied
The engineer who came to resolve my outage was brilliant. Communicated when he would arrive and was prompt. Established the problem and resolved perfectly. Great customer facing skills too My only... See more
Company replied
I have been a client of Hey!Broadband almost since they started and the speed of the internet and the service provided by technical support has always been first class. The service provided by Daniel... See more
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
5K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pedro Brito is very professional…
Pedro Brito is very professional broadband installer, he was at all times polite, courteous and answered questions when asked. After he left the system worked well and I was able to connect my pc, printer and tv with no problems. Excellent job 👍🏻😊
May 18, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Charles,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a fab experience getting happily connected to your new full fibre broadband. Now you can enjoy lag-free connection! We are so happy to have you here! Welcome!
Best wishes,
Khushi
H!B
Probably the worst isp we have ever…
Probably the worst isp we have ever had! Constant issues with having no internet which is great when you work from home. You make a call get put on hold to then be told we will have to investigate the problem without any ideas when it will be sorted. My advice pay that little bit extra and go with someone else more reliable
May 18, 2026
Unprompted review
Perfect
Perfect, professional customer service. Did the job well. Thanks Chris Bellott.
May 18, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Hm,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a fab experience getting happily connected to your new full fibre broadband. Now you can enjoy lag-free connection! We are so happy to have you here! Welcome!
Best wishes,
Khushi
H!B
Unreliable service and no support
I am frustrated with the ongoing unreliability of this service. Following a major multi-day outage 10 days ago, my internet connection is now only partially functional. Standard traffic is failing, and it appears the network has suddenly blocked all UDP traffic entirely.
When you try to get this technical issue resolved, you hit a brick wall. There is no one in technical support to answer queries or escalate the issue. If you need a reliable connection and actual support, look elsewhere.
May 18, 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
We’re sorry to hear about the frustration caused following the recent outage and the further issues you have since experienced.
While outages and network faults can occasionally occur, we understand how disappointing it is to experience ongoing service disruption so soon afterwards, particularly when you rely on a stable connection. We also appreciate your concerns regarding the technical support experience and the difficulty you felt in getting the issue properly escalated.
As we have been unable to verify the account or technical fault from this review alone, we would encourage you to contact our support team directly with your account details so the matter can be fully investigated by the appropriate teams.
All the best,
Khushi
H!B
Chris bellot
Chris bellot, I was very impressed with Chris’s professionalism and polite demeanour. He got me set up quickly and with a very tidy installation.
Many thanks
May 18, 2026
Unprompted review
Reply from Hey!Broadband
Hey! James,
Thanks for your 5 stars! We appreciate it!
All the best,
Khushi
H!B
Poor customer services and poor engineer visit handling
We have been added £100 engineer call out fee to our bill with no explanation and customer services are not getting back to us on why this is the case. We were without internet for 5 days and the cables needed fixing. It seems absolutely ludicrous to charge a customer for this (and not even get back to the customer as to why)
I have had an open complaint for 3 weeks now and an internet bill for £150 is not acceptable. It’s fine when it works but when things go wrong is when they will look to take money off you.
April 24, 2026
Unprompted review
Great installation
Pedro was a really efficient installer and explained what needed to be done before starting. We had our new full fibre at higher speed than promised within half and hour. Great service!
May 12, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Jonny,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a fab experience getting happily connected to your new full fibre broadband. Now you can enjoy lag-free connection! We are so happy to have you here! Welcome!
Best wishes,
Khushi
H!B
Engineer was great
Pedro Brito did my install and did a great job, he asked me where I wanted it installed, did some very clean wiring to the property, make sure there was no mess made from drilling into the wall, and made sure the internet was working at full speed before finishing.
May 15, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Mat,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a fab experience getting happily connected to your new full fibre broadband. Now you can enjoy lag-free connection! We are so happy to have you here! Welcome!
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Emily,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a fab experience getting happily connected to your new full fibre broadband. Now you can enjoy lag-free connection! We are so happy to have you here! Welcome!
Best wishes,
Khushi
H!B
Chris Bellott has attended my internet
Chris Bellott has attended my internet, now is working better than before many thanks, very professional
May 15, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Jaimal,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a fab experience getting happily connected to your new full fibre broadband. Now you can enjoy lag-free connection! We are so happy to have you here! Welcome!
Best wishes,
Khushi
H!B
Chris Bellott is very experienced and…
Chris Bellott is very experienced and gave us a very nice services and did the work in a great execcellent manner .
May 15, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Harry,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a fab experience getting happily connected to your new full fibre broadband. Now you can enjoy lag-free connection! We are so happy to have you here! Welcome!
Best wishes,
Khushi
H!B
Engineer Chris Bellott attended my home…
Engineer Chris Bellott attended my home installation, very professional and great speeds recommended.
May 15, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Manawar,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a fab experience getting happily connected to your new full fibre broadband. Now you can enjoy lag-free connection! We are so happy to have you here! Welcome!
Best wishes,
Khushi
H!B
WiFi installed by Pedro B
WiFi installed by Pedro B. Very nice and helpful guy
Less than 2 hours from arrival to having the WiFi working
May 15, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Oscar,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a fab experience getting happily connected to your new full fibre broadband. Now you can enjoy lag-free connection! We are so happy to have you here! Welcome!
Best wishes,
Khushi
H!B
Excellent customer service
Excellent customer service. Competitive deals. Strong fast connection. Only once have we experienced slight disruption with connection after midnight but back on within a couple of hours.
May 14, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Anita,
Thank you for your kind words to our customer service team. We are so pleased to hear you had a really good experience with them. We do our best to deliver our service as well as we do our connection and we're happy to hear that's been received well! Don't forget, you can use your referral code to share the love (and connection) with your friends and family. When they sign up, you and they will receive a £50 Amazon voucher!
If you ever have any questions about the Refer a friend scheme or anything else, please don't hesitate to get in touch.
Happy streaming,
Khushi
H!B
Everything has been a breeze
From start to finish signing up has been a breeze, engineer out in no time & they contacted Sky for me so I hadn’t to do anything, speeds are amazing & it’s a million times cheaper than Sky, highly recommend & sorry I didn’t switch sooner!
May 14, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Lindy,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a fab experience getting happily connected to your new full fibre broadband. Now you can enjoy lag-free connection! We are so happy to have you here! Welcome!
Best wishes,
Khushi
H!B
Chris Bellott is the engineer who came…
Chris Bellott is the engineer who came for the installation. He was very professional and did a very clean job. Thanks
May 14, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Apoorv,
Thank you for taking the time to review Hey!Broadband. I am so pleased you had an excellent experience getting happily connected with your new fast, reliable and full fibre broadband.
Best wishes,
Khushi
H!B
The engineer Chris Bellott was very…
The engineer Chris Bellott was very helpful and explained everything as he was repairing the fault which happened to be outside.
Traced and repaired.
May 13, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Jasbir,
Thank you for taking the time to review Hey!Broadband. I am so pleased you had an excellent experience getting happily connected with your new fast, reliable and full fibre broadband.
Best wishes,
Khushi
H!B
If I could give no stars I would do…
If I could give no stars I would do that, I had been with them few a couple of years now, at the start they were really good, but since December 2025 I got hundreds of pounds charges due to not renewing in time when I did get that sorted and did a new contract they were still trying to take £172! Then got another bill for £75! When you try and complain ( I am hard of hearing) there is no clear English speaking customer service so you struggle to understand and they struggle to understand you and don't understand what my complain't is..I had to terminate my account with them immediately which they are now trying to charge a early termination fee! No way! This is a awful company to use! Go to rise fibre! They are amazing and cheaper!
May 12, 2026
Unprompted review
Reply from Hey!Broadband
Hi Georgina,
We’re sorry to hear you feel this way and appreciate you sharing your feedback.
Having reviewed the account, we can confirm the charges referenced were applied after the account had moved onto a rolling monthly contract following the end of the minimum term, as no renewal had been completed at that stage. Once a new agreement was later arranged, a goodwill adjustment was applied to reduce part of the outstanding balance.
We also appreciate your comments regarding your support experience. We aim to support all customers fairly and respectfully, including those with additional communication needs, and we are sorry to hear you felt frustrated during your interactions with our teams.
While we understand your disappointment regarding the charges and early termination fees, these remain applicable in line with the agreed contract terms.
Just to reiterate communications surrounding customer renewals, we give email and telephone reminders in the lead up to this so we can get your renewal fixed well before the contract is due to end. This is to give you complete peace of mind so you can have undisrupted service.
All the best,
Khushi
H!B
Poor speed and they dont provide a prepaid return method
Didn't find the speed consistent was a 900mb service but routinely only got 200. and after 3.5 years virgin offered a better deal to decided to switch. Now they don't provide a prepaid mechanism to return the router which is their property. Its the only provider i have seen that wont provide a returns box. Left a bad taste in the mouth.
May 13, 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
Thank you for your feedback. We’re sorry to hear you were unhappy with the consistency of your speeds and your experience after leaving us.
Wi-Fi speeds can vary depending on a number of factors within the home environment, device capability and network setup, which is why advertised speeds relate to the service delivered to the router itself through a wired connection rather than guaranteed speeds over Wi-Fi on every device.
With regards to equipment returns, customers are indeed required to return Hey!Broadband equipment at the end of service, as outlined within our terms of agreement provided to you at the point of your sign up. While we currently do not provide prepaid return packaging, many providers also ask customers to arrange returns themselves.
We’re sorry to hear you chose to leave and appreciate the feedback provided. If you would like this looked into further, please contact us on info@heyb.co.uk and reference this review as I was unable to look into your case personally as I did not get a response for the request I sent you through Trustpilot for your details.
All the best,
Khushi
H!B
Chris Bellot
Chris Bellot is polite, friendly and very professional. He explained everything clearly and nicely. I am very happy and highly recommend.
May 13, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Ranjit,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you have had an excellent experience getting installed with your new, fast, reliable and full fibre! Thanks for trusting us to get happily connected
Best wishes,
Khushi
H!B
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