Special Stars Foundation Reviews 

391
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Brilliant service as always. Have been ordering these since I can remember. Good quality brilliant price , cannot fault anything. Thank you so much

Rated 5 out of 5 stars

Fantastic charity that’s organises events and workshops for children and adults with disabilities.. We as a family been lucky enough for my son to access to this charity since early 2014 and experien... See more

Rated 5 out of 5 stars

Such a wonderful place. The kind lady in the shop gave me around 15 minutes of her time, kindly giving me lots of advice and help. The welcoming nature and kindness shown is absolutely lovely and I al... See more

Rated 4 out of 5 stars

Needed sunflower lanyard ID card and case Ordered from the website. Pretty simple and easy purchase. Although I hadn't realised it was all separate and therefore ended up placing 2 order's one afte... See more

Company details

  1. Disability Services and Support Organisation
  2. Charity
  3. Disability Equipment Supplier
  4. Non-Profit Organization

Written by the company

Special Stars Foundation are a registered charity (registration number 1156237). We provide a range of social and creative learning opportunities for people with complex disabilities, alongside support, advice and training services for parent carers Alongside this, we are committed to sourcing and stocking specialist items designed with individuals with disabilities in mind, with the aim of supplying these items to families across the UK for the lowest possible cost Find out more about the work we do at www.heyspecialstars.co.uk


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

391 reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(391)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommend to everyone

Ordered a fidget, lanyard and 2x plastic wallets for the lanyard. Easy to navigate website and a good stock. Company was very attractive for me as ‘hidden disabilities’ stopped selling the autism spectrum card so had to look else where. Very happy I came across this company and will be back again for another order. Recommend to everyone

May 19, 2023
Unprompted review
Rated 2 out of 5 stars

Customer service let the whole experience d

after a friend of mine suggested this sensory room I finally decided to try it yesterday bank holiday Monday 8th may,.the sensory room and shop are fantastic can’t fault them ,we loved the sensory room but I am sorry to say the actual customer service let the whole experience down.2 women were there an older more mature lady and she was lovely and a younger girl with acqua blue hair and unfortunately I cannot say the same for her, she wasn’t friendly at all, everything seemed to be a problem hardly smiled and made me my friend and children feel not at easy or welcomed in there. As soon as we arrived she told me we couldn’t have the full section etc why booking me in? and all that cos we was last slot in and she wanted us out so she could close, as soon as we got out the sensory room she was at the back and was shouting not in a very nice tone of voice to the other lady “are they out yet?”at this point I really couldn’t wait to leave that place. my little boy had a quick look around the shop while we was getting ready to leave and wanted to buy but i after I got made to feel not welcomed refused to buy any things from there and provably she would have refused to sale us anything cos she just wanted us out.as soon as we stepped out the shop she shut the shutter and that was around 4.15.i am not one for leaving bad reviews but I feel something has to be done ,manners and kindness cost nothing and if she doesn’t like her job she shouldn’t be there. We even tidy after ourselves before we left the sensory room . Would I go back again ?not sure after yesterday even tho I had it plan to go back with lots of other mummy friends again

May 8, 2023
Unprompted review
Special Stars Foundation logo

Reply from Special Stars Foundation

Good Afternoon,
We are really sorry you had a bad experiencing when visiting our sensory room. We would love to chat about this with you. Please could you call us on 01482 227657.

Rated 5 out of 5 stars

Excellent

Ordered some slime. It arrived very promptly and product was just as described on website. Verry happy! Would highly recommend this company.

March 20, 2023
Unprompted review
Rated 5 out of 5 stars

Autism lanyard

Ordered an autism lanyard for my daughter. Was very easy to order and great selection of different lanyards and cards. Arrived in post very quickly and item was great quality. Would definitely recommend 👌

February 17, 2023
Unprompted review
Rated 1 out of 5 stars

Communication

I was told I would receive an email to say when my order will be dispatch, this did not happen. There’s not enough space to write on the ID card.

February 2, 2023
Rated 5 out of 5 stars

Happy customer.

Ordered a few items online. Received my parcel which was well packaged and everything intact.
Would have been helpful if an email was sent prior to delivery.
Happy customer.

January 25, 2023
Rated 5 out of 5 stars

Events at Special Stars

We are always made to feel so welcome and included at Special Stars events. All the staff and volunteers make you feel relaxed and the science and craft events are great fun!

December 17, 2022

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