Can’t fault this Company at all! certainly recommend after my experience, collected from my seller within the designated time slot, emailed me to inform item was collected ,It was picked up from Esse... See more
Company replied
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See what reviewers are saying
Generally very good. Driver and HQ kept me well informed of pickup time. Only small niggle was that I booked via Shiply who explicitly say on their website not to make payment until delivery is... See more
Have used these guys twice in the last couple of weeks Compared to others I have used found that their communications and system that they have with their website much better than most - lots of e... See more
Company replied
Never used the company before - but i wanted a small sofa moved from Llanelli to Cardiff. Great experience TBF Great customer support, and messaging service to use which included all parties... See more
Company replied
Company details
Written by the company
A courier company specialized in transportation of furniture, eBay purchases, shop returns. Antiques, Pallets and cars
Contact info
29 Kent Avenue , ME15 7HQ, Maidstone, United Kingdom
- 0203 150 1402
- office@hflogisticsservice.co.uk
- hflogisticsservice.co.uk
4.5
Excellent
342 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely fantastic from start to…
Absolutely fantastic from start to finish, will definitely use again and highly recommend to everyone who needs a fast efficient and very professional delivery service.
May 26, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Thank you so much for taking the time to leave such a positive review! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our service.
Our team works hard to provide our customers with the best possible experience, and it's always wonderful to hear that our efforts are paying off. We're glad that you found our product/service to be valuable and we hope that it continues to meet your needs.
Once again, thank you for your feedback and for choosing our service. If you have any questions or concerns in the future, please don't hesitate to reach out to us. We are always here to help!
Highly recommend this service!!
Never used this service before but what a super pleasant experience I've had. Hassle free is certainly a fitting name as this was hassle free!!. I though at first the price was too good to be true. I'm super happy and would definitely use again.
May 18, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Thank you so much for taking the time to leave such a positive review! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our service.
Our team works hard to provide our customers with the best possible experience, and it's always wonderful to hear that our efforts are paying off. We're glad that you found our product/service to be valuable and we hope that it continues to meet your needs.
Once again, thank you for your feedback and for choosing our service. If you have any questions or concerns in the future, please don't hesitate to reach out to us. We are always here to help!
Terrific service
Terrific service. Communication for both collection and delivery was spot on. Highly recommended
May 16, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Thank you very much for your positive review! Your kind words mean a lot to us and we are glad that we were able to provide you with the service you needed.Thank you once again for taking the time to leave a review. Please don't hesitate to reach out if you have any further questions or if there's anything else Iwe can help you with
Would you deal with these dishonest people ??
You break my table, take no responsibility, cannot show me pics of when it was delivered and try to blame me !!!
Publish the delivery pics you say you have ???
LIAR, LIAR PANTS ON FIRE !
DISHONEST COMPANY DO NOT USE
May 9, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
The photos taken upon delivery were sent to you the very same day. The photos clearly show that the table was delivered in the same stage as it was collected. We cannot tolerate such language and calling us "LIARS" is not the best way to resolve the situation. We also offered you compensation of up to 100 GBP even though we can prove that the item is not damaged in transit but instead, to accept it you waste your time writing reviews. Unfortunately, we will not reply any longer as it seems you don't try to understand that the terms and conditions in your contract apply to every customer and you are not an exception
My regency sofa table manage to survive…
My regency sofa table manage to survive in tact for 200 + years until the HFLS team managed to snap a foot off. Then took no responsibility even though it could only have been broken by them. I now have a £380 restoration bill and apparently no comeback. I'm sure they are fine when there are no issues, but certainly not hassle free when they mess up.
** On your response, there were no photos when delivered and that is because you broke my table. To try and shift the blame on me is low. BEWARE PEOPLE - DISHONEST BUSINESS
Unscrupulous business, be aware.
May 8, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Dear David, the photos taken upon collection and delivery clearly show that there is no damage to your table. You were not present at the time of delivery and you contacted us almost 10 hours later to claim damage. However, we still have offered you compensation to cover 1/3 of the damage claim ( based on the concealed damage claim Rules and regulations)even though the photos show there is no damage in transit. We belive that we offered very reasonable and fair resolution for all parties of the agreement
Excellent.
Excellent company very helpful and goods arrived on time and undamaged. Would highly recommend and will use again.
May 13, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Thank you so much for taking the time to leave such a positive review! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our service.
Our team works hard to provide our customers with the best possible experience, and it's always wonderful to hear that our efforts are paying off. We're glad that you found our product/service to be valuable and we hope that it continues to meet your needs.
Once again, thank you for your feedback and for choosing our service. If you have any questions or concerns in the future, please don't hesitate to reach out to us. We are always here to help!
Excellent service
Excellent service, great communication. Will definitely use again
May 11, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Thank you so much for taking the time to share your positive review! Your kind words truly brightened our day, and we're thrilled to hear about your wonderful experience with our service
We strive to provide the best possible [product/service] to our valued customers, and your feedback reassures us that we're on the right track. It's incredibly rewarding to know that our efforts have made a positive impact on your [experience/life]. Your satisfaction is our ultimate goal, and we're delighted that we were able to meet your expectations.
At [Company Name], we are constantly working to improve and enhance our offerings. Your review serves as a great encouragement for our entire team, as it validates our hard work and motivates us to continue delivering exceptional services to our customers like you.
We genuinely appreciate your support and loyalty. Should you have any further feedback or suggestions, please don't hesitate to reach out. We're always here to listen and learn from our customers, as your input plays a vital role in shaping our future endeavors.
Once again, thank you for choosing Hassle Free Logistics Service . We look forward to serving you again in the future and exceeding your expectations with our continued commitment to excellence.
From intial contact to delivery…
From intial contact to delivery couldn’t fault the service, will definitely use in the future if required
April 27, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Thank you very much for your positive review! Your kind words mean a lot to us and we are glad that we were able to provide you with the service you needed.Thank you once again for taking the time to leave a review. Please don't hesitate to reach out if you have any further questions or if there's anything else Iwe can help you with
Really good system/service
Really good system/service. These guys were hassle free to deal with. Very impressed - will use again
April 27, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Thank you very much for your positive review! Your kind words mean a lot to us and we are glad that we were able to provide you with the service you needed.Thank you once again for taking the time to leave a review. Please don't hesitate to reach out if you have any further questions or if there's anything else Iwe can help you with.
Communication very good
Communication very good. Collection always goes smoothly with a very pleasant courier. Informed once delivery has taken place. Had a problem once but it was satisfactorily sorted so will continue using & would recommend.
April 19, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Thank you so much for taking the time to leave such a positive review! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our service.
Our team works hard to provide our customers with the best possible experience, and it's always wonderful to hear that our efforts are paying off. We're glad that you found our product/service to be valuable and we hope that it continues to meet your needs.
Once again, thank you for your feedback and for choosing our service. If you have any questions or concerns in the future, please don't hesitate to reach out to us. We are always here to help!
Top Marks, and a million thank yous...
I have been so impressed with this company from the start. I had concerns which they addressed straight away though it was bank holiday. Easy to contact, prompt to respond, reliable and friendly throughout. Truly lived up to their name of “Hassle Free Logistic Service”. Top marks and a million thank yous for all your help in delivering my furniture. ******
April 12, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Great to receive positive feedback and we are glad that we were able to assist you in some way. If you have any other questions or need any further assistance, don't hesitate to ask.
A brilliant service
A brilliant service! The driver was nice and kept me updated! I couldn’t be happier with the service I received and I would definitely use this courier service again in the future.
April 12, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Thank you very much for your positive review! Your kind words mean a lot to us and we are glad that we were able to provide you with the service you needed.Thank you once again for taking the time to leave a review. Please don't hesitate to reach out if you have any further questions or if there's anything else Iwe can help you with.
Efficient, friendly - recommended
Personal, friendly service at a good price. The office were really quick responding to any requests. And the guy who delivered was helpful and very pleasant - came on time within a two hour slot and messaged 30 mins before. Really pleased with the service as first time I’ve used them and would recommend without hesitation. Thanks team.
April 4, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Dear Brenda Thank you so much for taking the time to leave such a positive review of our [product/service]. It means a lot to us to hear that you had a great experience with our company.
We strive to provide the best possible service to all of our customers, and it's always wonderful to hear that our efforts are paying off. Your feedback will be shared with our team, and we will continue to work hard to maintain the high standards that we are known for.
Once again, thank you for your kind words and for choosing our company for your service needs. We look forward to serving you again in the future.
This courier is extremely reliable to do the job right
I have used this courier a few times now, and everything has always run smoothly. Extremely pleased.
April 7, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Thank you so much for taking the time to leave such a positive review! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our service.
Our team works hard to provide our customers with the best possible experience, and it's always wonderful to hear that our efforts are paying off. We're glad that you found our product/service to be valuable and we hope that it continues to meet your needs.
Once again, thank you for your feedback and for choosing our service. If you have any questions or concerns in the future, please don't hesitate to reach out to us. We are always here to help!
Excellent Service
It was so easy to arrange collection and delivery from start to finish. I was kept informed at every stage and delivery was exactly on time. Very professional service all round. Thank you.
March 22, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Thank you very much for your positive review! Your kind words mean a lot to us and we are glad that we were able to provide you with the service you needed.Thank you once again for taking the time to leave a review. Please don't hesitate to reach out if you have any further questions or if there's anything else Iwe can help you with.
Good communication
Good communication. I was kept informed every step of the way and delivery was as promised
March 13, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with our product/service and that it met your expectations. It means a lot to us that our efforts have made a positive impact on your life.
We take great pride in providing exceptional customer service and ensuring that our customers are satisfied with their experience, so it's wonderful to hear that we've succeeded in this regard.
Once again, thank you for your kind words and for choosing our company. We look forward to serving you again in the future!
Excellent faultless service
Excellent faultless service. Very professional, communication excellent and cost exceptionally reasonable for the service given, will certainly use again and highly recommend, many thanks.
March 18, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Thank you so much for taking the time to leave such a positive review! It means a lot to us that you had a great experience and that you were happy with our service/product. We take pride in ensuring that our customers have the best possible experience, and we are thrilled to hear that we were able to meet your expectations.
Your kind words will definitely be shared with our team, as it will serve as a great motivation for all of us to keep up the good work. We appreciate your feedback and your trust in our brand, and we hope to have the opportunity to serve you again in the future.
Thank you again for your support and for choosing us!
Reply from Hassle Free Logistics Service LTD
Dear Customer, Miscommunication between you and your vendor leads your service to a lot of complications which we already explained and send an official email to both parties of the agreement
Great experience!
Great experience from start to end. Good communication and I can't fault the service. Would highly recommend!
March 16, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Great to receive positive feedback and we are glad that we were able to assist you in some way. If you have any other questions or need any further assistance, don't hesitate to ask.
Very easy friendly professional…
Very easy friendly professional pleasant service at great value
Will use again
February 3, 2023
Unprompted review
Reply from Hassle Free Logistics Service LTD
Dear Valuable Customer. Thank you very much for your positive feedback and for the time to share your comments with Hassle-Free Logistics Service LTD. We are hoping to see you soon again. Should you have any other inquiries please do not hesitate to contact us
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